Ok so I had sky fibre fitted coupla weeks ago

They're advertising this at 30meg (I think)

Using broadband speedchecker wired connection I've never bettered 15meg and sometimes in single figures

From exchange to junction box at top of road it's a quarter mile then a further quarter mile from junction box to our house.so you could say roughly 50% of the connection is fibre

Is 15meg normal or do I need to ring Sky?

And are they just going to give me the old 'distance from exchange' excuse?

Ideas and advice anyone?

Just read on their site it's upto 38meg

Or you can go pro upto 76meg

So surely they know how to speed things up?

No, I would say that's not normal.

 

Call them and complain............................fibre optic should be delivering about 28Mbits to you are being fible optic should be almost 'lossless'.

 

That's just not good enough.

 

I'm with Virgin Media and I've just done a speedcheck myself.

 

See the attachment.

I thought virgin was fibre optic all the way to your house. I.e cable tv whereas our road hasn't been dug up for it

Am gonna ring 'em though tomorrow

We've had Sky fiber for about 18 months now and when it started we were on about 16mbps, having been told it would be 18mbps. Anyway over the following few months it crept up to approx 18mbps and then about 6 months ago it went up to about 30mbps (29.84 according to Speedtest.net).

 

But before you signed up they would have done a check on your line and given you an approximate figure to expect. If you're not getting anywhere near that then you should get on to them.

I thought virgin was fibre optic all the way to your house. I.e cable tv whereas our road hasn't been dug up for it

Am gonna ring 'em though tomorrow

 

As far as I know, it is.  

some people still get throughput issues leaving them with half the speed they should get. I should get 40meg but get around 20-26. upload is good for me still at around 8-10. Basically my sky box says I'm getting 40 to the house but when wired or wireless it never forwards that to my devices. Sky forums have a few topics about it with some fixes in the past but they didn't work for me. I'm still happy with what I get as its better than the 6-7 I was getting before

I got 30Mb d/load and 10 upload from day 1. Might be worth changing the channel in the router, leave a couple of days. Ring sky if not sure how, is straight forward to do.

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Virgin is classed as FTTP (fibre to the premises) and bt is classed as FTTC (Fibre to the cabinet).... Now most people mis-conception is the length the cable is from the cabinet to the house......be warned it maybe longer and there other parts it may need to have bent around just to get to your home.... The speed your getting, i would say, is certainly not classed as fibre speed and more ADSL2+ than anything else....complain to Sky....take 3 tests and send the average to the........there is a few handy BT sites that can do a line test for you.....whether or not sky is your supplier bt is the wholesaler.....so effectively BT is the ones controlling the network and the ones supplying you but you must contact Sky not them....if i can find the bt line test link i will post it on here....

If your connection is FTTC, then you'll have a  copper wire from your house to the street cabinet, a spur from the copper cabinet to the fibre cabinet and then fibre from the fibre cabinet to the exchange, then you may get degradation on the copper wire link and the signal throughput. This can be caused by aged cables with degraded insulation and/or excessive cable run and/or water innudantion of the copper cable or possibly a large number of other users of  the service providers system where contention for the service capacity will be high i.e. the packet collision detection and avoidance software is slowing things down

 

Alternatively, you may be connected to an older copper co-axial cable system (Most of these were installed about 20 years ago) such as those that used to be run by NTL/Telewest and which are probably now run by Virgin. In which case the average/maximum rated throughput may be lower anyway i.e. fibre may leave the premises but then be converted to electrical signal when it joins the co-ax cable.

 

As I found out with BT Infinity, which operates FTTC,   the copper wire connection from your house to the copper street cabinet doesn't always go to the nearest cabinet - my nearest copper cabinet is 150 feet away from my house, but I'm actually connected to a cabinet 300 yards away at the other end of the street. That said, I'm still getting full rated download and upload speeds for Infinity I  i.e. 38Mbs down and 9Mbps up.

 

However, I have noted when doing web- based Broadband speed test on my system that, amongst the comparative results,  Virgin users in my area are only getting 15-20 Mbps. Throttling due to the parallel TV service ?

 

As far as I'm aware,  ADSL 2 + systems run on a copper link from the subscriber premises, via the street copper cabinet, to the exchange. They would be the slowest. On BT's Total Broadband ADSL 2 +, with a Voyager modem, I was only getting 5Mbps down.Way lower than the maximum rating (16 Mbps ?).

 

So you've got find out what type of system your connected to - either unbundled FTTC or Co-ax cable or FTTP or ADSL 2 +

 

 

Nick

Edited 20 September, 201312 yr by Clunkclick

Good point Nick. Again the cabinet distance is a key factor but again I have the same as what you have, my actual cabinet is about 500mtrs away but am getting a good 70mb download and 16mg upload. My old house where i had it installed initially, the cabinet was about 400mtrs away.....BT doing the line test came up with an aprox lenth of 1km....again due to cable location and what direction it was going.....

I thought virgin was fibre optic all the way to your house. I.e cable tv whereas our road hasn't been dug up for it

Am gonna ring 'em though tomorrow

I used to have virgin at 10MB, and it was fibre to main cabinet, then co ax to secondary cabinet and hence to house. When the origonal companies ( Telewest etc) installed their cabinets edtc, they laid in ducting to every house in our street , terminating in a plastic unit on the pavement. And when they installed ,the cable ( in my case) was a double cable .One was a telecomms cable ,the other coax .

With BT, FTTC means that where in older times , broadband was added to your line at the exchange, it is now added at the cabinet. Son has this with cabinet close by and his speed is quite inpressive.

Edited 20 September, 201312 yr by VWD

With Sky fibre optic, the distance from the exchange to the cabinet does not matter. All that matters is the distance from the cabinet to your premises.

 

I now have BT infinity 2, and live out in the sticks. On ADSL with Sky I was getting around 3meg down and 0.5meg up, now with BT infinity 2 I have 76meg down and 20meg up. I can see the cabinet from upstairs, and its an overhead wire to the farm cottage.

76 meg now that's impressive

I've yet to phone Sky but I should do next week

I'm connected to a cabinet a mile away rather than the one 400 m away, but sky fibre is still giving me 39 mb down and 9 mb up. Phone sky and complain. And download a program called jd speed tester. It will run periodic tests in the background for you.

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Just as a side to this, over here in Dublin i suffered with about 3mb with an Eircom line, the engineer told me it would only ever take 5mb at a push so i went with UPC fiber optic after doing some googling, it started on 50mb last year and has been put up to 100mb this year at no extra cost and its still cheaper with that and a call package than what i was paying just for broadband with Eircom!!!.....But just to say in the small print it will usually say "up to" and not "definate".

 

k:)

I don't have fibre optic, living within 1/4 mile of the nearest telephone exchange.

On a good day 20mbps or just below, around last christmas 2012, it was struggling at 5mbps.

 

Fibre Optic fitted to all telegraph poles in my street, but it needs power to run the optic fibre, which as always down to BT, or rather 'OpenReach'. 

The likes of SKY, TalkTalk, and such do not contribute to the installation of the ground work nor power supply, nor get the fibre cable link to your home.

At the moment BT are trying out fibre to the house but in limited areas.....but we are really behind still compared to some other European countries...200mb in Germany...

my friends in Germany have nothing like the speeds we have here. Depends where you are - same as here

Cities i suspect......the friends i have live in central area's so this will explain the reason.....dont think you can get any higher than 150 in london at the moment....Essex is a trial area for super fibre and i expect Cardiff is aswell..(if the little BT man told me correctly)......Norwegians have had better speeds than us for a while....Japan is top from what i hear and America was dragging behind but are catching fast.....We're not the worst....but it's taken this amount of time to get some good speeds.....

Hmm but are we willing to pay more? I have 40mb for £10 a month about to go up to £20. Fir £30 I could get 80mb but it's not worth an extra tenner to me. 40mb is fast enough for anything I need to do

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Agreed it is dependent on what you do.....me, personally I only use it to stream payed for media and connecting to servers, cloud and some other small things here and there.....so yes its worth me paying the price i may and more to the point i am not complaining about the price as its fair...

I use it to stream iplayer etc, sky movies, and I work from home so I do video conferencing etc too.

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Both my kids when they come over on the weekends, have recently discovered downloading and online gaming.....I have a filtering system and monitoring system checking all incoming and out going traffic....i totalled 200gb in one month....QoS is on over the weekend but in all fairness during the week the internet doesn't get thrashed as much....

I got this on my phone. Makes my SKY broadband seem like snail mail pace

 

 

I did fancy SKY fibre, but it was a bit too expensive for me :(

Edited 23 September, 201312 yr by Lady Elanore