Today it seems good service is hard to find.

So I thought I would let you know of some great customer service.

I bought a set of Skoda roofbars from Springlea in the for sale section. The Skoda bars are made by Mont Blanc www.montblanc.se .

I then purchased a pair of Mont Blanc Barracuda bike carriers to fit on the bars.

Through a stroke of luck one of the carriers lock matched the lock number on the roof bars. So I ended up with 5 locks the same and one odd lock.

I asked a question on the Swedish website asking where I could purchase a matching lock. A day later I received an email from the UK Customer service dept asking me to explain what I had and what I wanted.

A day later I received an email from the UK sales manager asking me for my address so he could post me out the lock I wanted free of charge.

Makes a welcome change to the companies who dont give a ****

Cheers

Lee

Good news that Lee - Nice to hear.

I've just got myself the Fabia bars which are made by Thule, wonder if they are so helpful??

Had a similar experience with "worcester-bosch" boiler customer service.

Rung up (for work) to get a service manual for a combi 9.24 - Seemed easy enough - I gave details and I was asked which one? - Errrr, yerwot? Never mind Sir we'll send out copies of all 4 for you. And they were on my desk when I got to work this morning, less than 24 hours later.

I have a pair of Oakley sunglass I use for skiing and during the summer... I lost one of the arms (the clip on and off), so I called customer services and asked how much a new one would be (given the glasses were over 140 when i got them a couple of years ago) - they said to send them back to the returns department, which I duely did, expecting a hefty charge. They replaced them with a new, unscratched pair free of charge. Sorted

I got lacquer on my Oakleys'........

Since it wasn't a warranty covered thing, knew it would cost........

Sent them off, got them back - some irk had stuffed the wrong lenses in the frames, and even forced the frame causing it to crack!

Got a refund, and free pair of the revised model.

Also fantastic experience from AT Cross Pens........lifetime warranty.....4 years of constant abuse of a fountain pen.......the barrel threads went last week........toook it back to the shop, it returned the other day with all new parts........no charge.

Now if only VAG adopted the same approach to customer service.......