'service campaign' DQ200 DSG Oil Change,ECU update, Fabias in UK.

[Sittingbull]

4 hours ago, Nortonpuch said:

 

It is about time we did not put up with this crap from SUK, I have an email from Kate Laws at SUK, specifically saying that all DSG DQ200 prior to May 2012 will need the first service recall, mine did not as it was made in Summer 2012. I then asked if that was so then it needed the second service recall, and Kate said not it did not, as it had the mineral oil installed at the factory during build - I smell a rat here, if the software update was known about in 2012 for the mineral oil at the time for the first service recall, then why did it take 2 years to release it as a service recall in 2014, I pointed this out and guess what - it fell on deaf ears with no reason as to why it did not need the second service recall. 

 

If the truth be known, SUK haven't a clue of what car has or was built with what oil in it. 

 

It was also pointed out to me early on in the contact with SUK that I did not take out the extended warranty. I pointed out that I was sent nothing to offer me any either with price and or details about it like I was for my VW Golf, 'We don't contact customers regarding extended warranty like VW do'' I have the emails stating this, so yet even more shocking customer care from SUK - buy another, not a flipping chance when a customer that buys new, has a car with FDSH and gets treated like this do they honestly think I will buy a Skoda again. 

 

As for DVSA, our safety in their hands, what a shambles, they accepted that it was not quite a safety issue as Skoda said they could recover the situation with service recalls, it is quite clear that they can't so now DVSA should make it a safety recall to cover the holes in the process that SUK assured DVSA would work by using service recall method, cars have been missed, and by Skoda's own admission, these cars are unsafe!!

 

The one bit that DVSA & SUK have missed in all this is that despite the gearbox failure being safe in itself, the cars automatic recovery to limp mode is far from safe. 

 

Kate Laws and SUK have closed the case their end, so now it has to gone watchdog for their comment. 

 

Forgive me fot not being clever enough to snip a part of your excellent post.

 

I am particularly interested in the specifics of the email from Kate Laws as regards the written assertion that "all DSG DQ200 prior to May 2012 will need the first service recall".

 

Ours is as 2012, first registered April 2012 and by her comment should have had the first recall. Having asked the question of them three times over our period of ownership and been told each time that the service action wasn't needed, you can imagine how aggrieved I now feel reading that someone finally at SUK has put in writing that all cars before May 2012 should have had this, particularly as ours failed spectacularly this time last year and we ended up with 9 weeks of no car, never ending hassle and a £3200 bill to put right.

 

I am now going back to SUK with an email citing the statement above and asking for their comments, given that earlier intervention from them may well have prevented the problems we endured last year,

[Nortonpuch]

Sittingbull,

 

Here it is, my car was ordered July '12 and delivered the beginning of Oct '12. A phone call over this email confirmed the email contents in that cars 2013 MY are actually built from May '12 and had mineral oil from that date. She still missed the point that being a 2012 car it needed either one or two stickers, it has none. Whether it is related to the defect or not, it is still missing a sticker. As DVSA has said in their email the 2014 update was for cars that have the mineral installed. 

 

When I ordered the car the expected delivery time was 6 months ''as the engine and gearbox has to come from VW as it is not a Skoda group part'' this has disaster written all over it, as I suspect pre-built May 2012 gearboxes could have been in storage and then shipped out to be fitted to post May '12 build cars, as I said before, SUK have no clue what oil is in what gearbox. 

 

Any emails from them you get, forward them to another email address as they set auto delete on the emails they send out, as I have found out. So if SUK are just an importer, just who is in charge in the UK, VAG UK? or they just an importer too. The assumption that everyone can read the web or has access to the web to look at the warranty details is also shocking, SUK need a shot across the bows - they are dangerously incompetent. Can they not see that this car failed and they failed to ensure it had a service recall completed, despite having a FSH and was in warranty in 2014, when the second service recall was implemented according to DVSA.  I am far from finished with them and SUK. With the emails I have I am more than prepared to prove it in court that my car is missing a service recall, unless the mineral installed by the factory is different to the mineral oil installed under the 2012 service recall - really!!

 

Will be interesting to see what Watchdog do - I may have to clean the car that has been sat outside for 9 months. 

 

I am not that daft to think that SUK do not read these forums, if they do, then get a time line together, put my cars build date and the service recall timeline together and when the penny drops, feel free to contact me, you have my details. To suggest to go to resolution, I'm happy to do so, are they with a car that has clearly missed a service recall. SUK assured DVSA that safety recalls were not needed in the UK as they could mange it with a service recall procedure - SUK assurance has failed to do what was promised to DVSA, the fact it has failed should now make the DQ200 gearbox failure in the UK a safety recall. 

 

This is the same Skoda, that failed to tell me that the factory would fit the sports suspension when I specified the low profile alloys that I ordered in the showroom, I only found out when I ordered some steel wheels to put some not so low profile tyres on it to save the alloys in the country lanes. Thankfully the parts person checked the build record before selling me the wheels. 

 

 

 

From: [email protected] [mailto:[email protected]] 
Sent: 11 December 2018 11:11
To: 
Subject: SD1230558X

 

Dear Ms Cutler

Thank you for taking the time to reply to my email.

Having looked into the matter, I am pleased to advise that your vehicle was not subject to the 34F7 campaign. This would mean that the gearbox already had mineral oil from production and therefore any failure is not related to the campaign action. It must be remembered that the DSG gearbox is subject, like all gearboxes, to wear and tear. If the issues were with the “mechatronic” unit, this definition has “mechanical” and “electrical / electronic” components and the “electronic component in effect control the “mechanical” components to carry out gear change functions (clutches / gear selection etc).  This is why there is no sticker. Therefore, there is no error, as Sparshatts are not at fault.

With regards to Extended Warranty, customers are no longer actively contacted, as we do not provide Extended Warranties, as we are the importer. Car Care Plan, who are a third party company, used to provide these, but over the past few years this has been taken over by Volkswagen Financial Services. The information regarding this is available on www.skoda.co.ukwebsite.

As previously discussed, the vehicle was recovered from the retailer prior to any repair being carried out, some nine months ago. They are no longer offering the gesture towards the repair. I appreciate you may remain dissatisfied with this response. As the dispute cannot be settled, we refer you to The Motor Ombudsman, a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure. Please find their contact details below:

The Motor Ombudsman
71 Great Peter Street
London
SW1P 2BN

Advice line: 0345 241 3008
Website: www.themotorombudsman.org

This decision has been reviewed by ŠKODA UK’s Executive Office and will not change. Whilst we do welcome your contact, no response is needed to this email and any further correspondence in relation to the above will be filed but may not be responded to.

Thank you for contacting ŠKODA UK.

Kind regards


Kate Laws
Senior Customer Resolution Manager
ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA
Tel:  0333 0037504  
[email protected] | www.skoda.co.uk | www.skoda-auto.com

[Ootohere]

I have not found the post yet where i seem to remember @sharkrider  telling how long the Software Update took on his CTHE when it had '34f7'

He might come along and confirm it was done or if a false memory from me.

http://briskoda.net/forums/topic/314923-fabia-recall/?page=4

See the last post made on the 9th May 2014.     

At the time and since Skoda really did not know what was what. I asked enough techs.

 

 

EDIT.

Found it. 

CTHE 2013 getting the DSG Oil Changed.  & there were others.

http://briskoda.net/forums/topic/334262-fabia-vrs-dsg-advice

 

& OT but for those interested, @sharkrider's CTHE also had premature spark plug failure as others had.

Skoda UK knew about that back then, as they changed them under warranty.  Maybe of use with CTHE's failing now with Spark Plug failures.

 

Edited 26 January, 2019 by Skoffski

[Nortonpuch]

6 hours ago, Skoffski said:

Skoda UK or Skoda in the EU have not done Service Campaigns on all DQ200 DSG built before May 2012 and not all needed it according to them.

They did '34F7' on some CTHE 2012 and 2013 cars built after October 2012.

 

http://briskoda.net/forums/topic/425419-dsg-gearbox/?page=3

 

Quite clearly then, they have no idea of what oil is in what gearbox, unless the gearboxes came from different manufacturing plants using different oil, begs the question why one plant would use mineral and another synthetic. Good mind to to buy some mineral fluid and take some of mine out of the box and get it compared. 

[Nortonpuch]

Somewhere in an email from the DVSA, I have the two service recalls, one for oil change the other for software update. the timescale between these suggests that the oil change was identified some time before the software update.  This would mean that all DQ200 cars up to a build date prior to the announcement to DVSA of the software update would need this software sticker, it does not make a difference if the gearbox had synthetic that was swapped out or supplied from build with mineral - the software update is to over come issues with the mineral oil, not to update cars that had synthetic and subsequently changed to mineral. Think about it, if they knew that they had to use different software in 2012 in mineral fitted car, then there would have been no need to issue a separate service recall for a software update as they would have known in the early days to do it as part of the oil change service recall.

 

Seems like SUK staff still don't get this, how can the poor techs have a chance.  

[sharkrider]

to be honest , i have totally lost confidence in skoda techs at dealers.... before I (very sadly) had to sell my CTHE , I stopped going to my local skoda dealer , and moved on to a trusted local mech, because they were bloody useless..... I honestly think "specialists" like autolusso where we take out Alfa , are better than dealers.... but i suppose with newer cars people are just trying to keep up their warranties ... NOTE: If anyone knows who has PX13 VZT  I would buy it back at first opportunity! lol...

 

[Sittingbull]

I know this has been attempted before, including on the mk2 vRS owners group on facebook, but it really is time for some class action on this matter against SUK/ VW as it is increasingly clear that owners have been deceived by that organisation, lied to, led a merry dance, describe as see fit.

 

I'm incredibly ****ed off with them having discovered their deceit and incompetence has played a part in costing us over 3 grand, and dented the trust we have in our wee car.

 

If Nortonpuch is in contact with Watchdog or similar feel free to refer them to me as well.

[Nortonpuch]

I certainly will, but the problem is no secret, they can look it up for themselves, my issue is two fold, the SUK attitude, which surprisingly, differs when you have a VW I must say. and the incompetence of the DVSA, they still did not answer the question, when the gearbox fails and whist it slows to suitable speed to select get you home mode do the brake lights operate? any engineer worth his salt would surely have asked that of SUK

 

The other embarrassment is that the car outlasted it's factory fitted battery (and bulbs) - so this begs the question, how many other DSG boxes from this period have failed and at what mileage, SUK seem to think that the fault is acceptable wear and tear at 80K. Personally, I doubt many DQ200 boxes from this period have achieved this sort of mileage. 

 

Then there is the other option, a civil recovery, with a lower level of proof needed, It would certainly be seen by any reasonable person that a car that was less than 5 years old with FSH should not be expected to fail resulting in such an expensive repair. It would be a case of who blinked first, but would they risk losing a legal case to open the floodgates, something tells me they wouldn't. 

[Ootohere]

Post in the Yeti Section.

[Pirate76]

Does enyone know grade of oil used or type 

[Tech1e]

Genuine oil only, it’s not an off the shelf at ECP as far as I know. 

[Pirate76]

Interestingly online show 4 brands specifically for my 2011dsg gearbox all are sinthetic not mineral? So skoda main dealer for mineral oil? Or was it the control unit that was switched from sinthetic to mineral? I forget so much to read through, cars had upgrade and oil got ticket in spare wheel well but just fancied freshening gear oil

[Ootohere]

I have never seen a car in the UK or heard of one that has had '37G8' carried out.

Has anyone here had that?

 

[Ootohere]

@Pirate76

This was what was used at the Service Campaign '34F7'.

 

[Ootohere]

In Australia.   For now!

Recall or Recall Action. 

http://briskoda.net/forums/topic/473186-another-dsg-recall

 

[OzFabia]

https://www.productsafety.gov.au/recall/volkswagen-group-australia-pty-ltd-t-as-skoda-australia-skoda-fabia-my2013-2015-octavia-my2009-2015-rapid-my2014-2015-roomster-my2013-2014-superb-my2009-2015-yeti-my2013-2015

[Pirate76]

My eng is spot on as a rebuilt one I've replaced turbo which spindle snapped, just waiting for gearbox to give up, just a matter of when. Its like owning an alfa from 1972

[Ootohere]

@OzFabia

Cheers.

Reads as the issue is just as the one that had Service Campaign started in the UK in 2017.  '34H5'.

http://briskoda.net/forums/topic/425424-2017-another-dq200-7-speed-dsg-service-campaign

 

[Madvlad65]

Hi guys I'm new to this forum and New to the Skoda family recently got a fabia vrs on an 11 plate having read through some of the posts regarding the dsg gearboxes i have the sticker in spare wheel compartment how do you know what g box you have ( dq200?) And does the recall only effect Australia? Thanks in advance

[Ootohere]

Welcome.

 

A 2011 DQ200 DSG would be part of world wide recall in 2012/13 which was just a Service Campaign '34F7 in Europe, 

started in 2014 by Skoda in the UK.

The synthetic oil changed to mineral oil and a software update. If done beside the Build sticker in the boot should be a sticker with rge Dealers Stamp, a date and '34F7'.

If not done and the DSG works fine i would leave well alone.

If outstanding it might show here.

http://skoda-auto.com/services/recall-actions

 

The next Service Campaign was on some DQ200 DSG from 2013-2015 and started in 2017. it is '34H5' a software update.

Not required on DQ200's from 2009-2012.

 

As to this Australian stuff no idea, it looks like '34H5' covered that on 2013-2015 DQ200's in the UK.

 

[Madvlad65]

2 hours ago, Roottootemoot said:

Welcome.

 

A 2011 DQ200 DSG would be part of world wide recall in 2012/13 which was just a Service Campaign '34F7 in Europe, 

started in 2014 by Skoda in the UK.

The synthetic oil changed to mineral oil and a software update. If done beside the Build sticker in the boot should be a sticker with rge Dealers Stamp, a date and '34F7'.

If not done and the DSG works fine i would leave well alone.

If outstanding it might show here.

http://skoda-auto.com/services/recall-actions

 

The next Service Campaign was on some DQ200 DSG from 2013-2015 and started in 2017. it is '34H5' a software update.

Not required on DQ200's from 2009-2012.

 

As to this Australian stuff no idea, it looks like '34H5' covered that on 2013-2015 DQ200's in the UK.

 

Thanks for the info.bought the car with 52k on clock with full Skoda history so will have a look through the paper work and check the stickers only really use the car at weekend.the gearbox works fine no issues with it

[GUESTY]

I'm buy a 2012 fabia vrs next week. How will I know if the car has had the gear box oil changed and if it hasn't been can I take it to a skoda garage to get it done?

[Ootohere]

@GUESTY

If done there should be a sticker in the spare tyre well with '34F7' on it, dealers stamp and date.

Or a dealer can check or Skoda UK Customer services can.

Get a Service & Warranty History for the car printed out.

 

But,

likely yours never got that as an Early CTHE and they say 'Computer says no'.    The 'Flashing White Spanner' issue like with @Sittingbull and others cars are ones that never got '34F7' as Skoda / VW says not required, 

& they never got '34H5' the Software update started on some 2013-2015 DQ200's.

 

See @Nortonpuch's posts above.  VW Group and the DVSA do not give a damn about it.

Edited 24 October, 2020 by e-Roottoot

[Ootohere]

If '34F7' was outstanding it might show here but some that needed it did not show, cars were missed.

 

Then '34H5' never showed here for a couple of years but did start showing after VW Group started another recall in Australia in 2019.

http://skoda-auto.com/services/recall-actions

 

[GUESTY]

So if I find out this hasn't been done to the car can I go to skoda to get it done? Plus will there be a charge? Also I need to find out if the oil has been changed in the gear box I've been reading. Is this correct?