So I started a thread about ID'ing my coil pack issue but thought this would probably be best suited to a new thread

 

I took the car to the dealership yesterday with 1 coil pack failed (type L). I brought up the coil pack replacement campaign, they checked my chassis no. on the system and it showed it as an outstanding recall so agreed to change all four FOC, they did it there and then and they confirmed they were all the old type. Happy days.

 

But then today the dealership phoned to tell me they tried to claim parts against the recall and apparently head office (or whatever it would be) said the campaign was closed and they wouldn't meet the cost of them. The guy I spoke to again confirmed that the four they removed were the old type and affected by the recall.

 

He said he's going to chase it up on Monday and see if anything can be sorted out, but seemed pretty pessimistic... And said if Skoda wouldn't cover the cost, I could either have my old ones put back in (and pay for the failed one I need), or pay for all 4 and keep them. He said he'd do them at a discounted rate of 15% off, and wouldn't charge for the fitting time (too ****ing right).

 

 

Anyone got any thoughts on this?? I'm pretty sure having the 15% off still makes them more expensive than from other sources, and to be honest, while I know the others may go in the future, I don't really have the best part of £100 to go spending on replacing parts which work perfectly well...

 

But I'm also guessing that because the new coils will have spent 4 days in my car by Monday, they aren't going to be able to re-sell them (or at least shouldn't...) so if I opt for having my old ones back, they'd go in the bin - which could be a good bargaining tool

 

 

Reckon it's worth coughing up the cash now and just having it done with?? 

Call Skoda Uk and have a word

Call Skoda Uk and have a word

+1     I will check with my friendly local dealer on Monday to find out as well.

4x genuine ones are 59 quid on ebay and take 10mins to fit. I'd be tempted to be awkward and tell them to take them out. Like you say, chances are they will have thrown your old ones by now anyway so won't have a leg to stand on!

Wouldve ignored the call !

I would politely say that unfortunately it's down to the dealer to swallow the cost on this one if Skoda UK are not doing the recall. Do you have an invoice from the dealer saying coil packs changed FOC ?

i would say  that car has been driven and  crazy to expect to remove and just get dealer to cough up is my first thought.

 

Then if they are not budging i would say to dealer book it in and remove them then. But pick 2 weeks time as you are busy. They might then say ah keep em....

I would say they're trying to make it your problem because they've f****d up. Changing the coil packs presuming the recall is still ongoing is surely their mistake. I'd call their bluff if they insist on payment I just cant see them taking the new ones out now theyve been fitted. Whatever happens I'd still phone skoda uk and complain its poor customer service.

I would be blocking there number on my phone. I bet the recall hasnt even finished its probably some spud who doesnt know what there doing

Do you have the car back? If so tell them it's tough ****.

 

They might legally be able to chase you for the money (who knows?) but you can sure make their life hell, THEN make them remove them and refit the old ones

I hope you have an invoice from them to say they have been replaced FOC, as was said above.

If so, there's nothing they can do.

Even if you don't have paperwork to say FOC, I wouldn't take the car back to have the new parts removed.

It's their mistake, they should swallow it with grace.

Still worth haveing a word with SUK though.

Id tell him to take a run and jump, thus isnt your mistake and why shouod you have to take time out to return the cat again? Tell em you cant make it back and you are to busy, they are trying it on. They dont have a leg to stand on

Cheers for the advice all, glad you're all thinking the same way as me!

Unfortunately I don't have an invoice for them... Which was stupid of me not to get, live and learn though

Ill give SUK a call on monday and see where I get with them, and if the dealer phone back ill argue my case and if they don't budge they can have them back.... In a couple of weeks.

Thanks all, I'll let you know how I get on

NO NO NO don't give them a penny as long as you have an invoice with FOC its there mistake there incompetence I don't understand how they cheked the system which is skoda uk and you car was ok for the job and then say no its not ok for recall FOC .  

I just had all the coils replaced on my 10 year old Audi A8 week before last by Audi FOC after one died, same type of coil IIRC. Seems my car missed an ancient campaign to replace them as it had not been near a main dealer for 8 years, the Audi campaign was still valid.

Just ignore them ! They should have confirmed that the recall was still running before touching your car !

Do you have a previous relationship with the dealer - past service work, or bought a car there ? What's in for the dealer if they've made an honest mistake ? The dealer has also offered to return things to as-you-were.

 

The last thing I'd do is get arsey about it. Your car is 10-12 years old and the fact that Skoda offer(ed) the campaign on such 'old cars' is much fairer than most manufacturers.

 

I'd politely explain to the dealer that it is in neither their nor your interest to take the car back in again, but you would have expected a call if there was cost involved before they started the work.

 

I'd ask for the equivalent of the goodwill plus vat off at least (20%) to save you both the time and effort, and to show goodwill on your part suggest that you'll be booking in the car for a health check in the autumn. (Up to you if you do or not, but shows that you're not just 'in it for what you can get'). Wouldn't bother calling Skoda - you'll end up going back and forward and getting more frustrated. Might as well talk turkey with the dealer.

Edited 10 August, 201411 yr by Fabpreza

They had all the necessary information to determine...

1. if the car was covered by the recall.

2. whether parts and/or labour are chargeable under the recall.

The garage has made a mistake and has to eat the cost. They can't force you to pay after the fact and they can't force you to have unnecessary work done to your car.

DO contact Skoda UK.

So heard nothing back on this!! Am not going to chase it obviously, will just have to see what happens, especially if i get anything else done there

Cheers for all the advice

Good thinking james, to be hinest, receiot or no receipt, they still dont have a leg to stand on

Just forget about it and ig ore them if they do call

Do you have a previous relationship with the dealer - past service work, or bought a car there ? What's in for the dealer if they've made an honest mistake ? The dealer has also offered to return things to as-you-were.

The last thing I'd do is get arsey about it. Your car is 10-12 years old and the fact that Skoda offer(ed) the campaign on such 'old cars' is much fairer than most manufacturers.

I'd politely explain to the dealer that it is in neither their nor your interest to take the car back in again, but you would have expected a call if there was cost involved before they started the work.

I'd ask for the equivalent of the goodwill plus vat off at least (20%) to save you both the time and effort, and to show goodwill on your part suggest that you'll be booking in the car for a health check in the autumn. (Up to you if you do or not, but shows that you're not just 'in it for what you can get'). Wouldn't bother calling Skoda - you'll end up going back and forward and getting more frustrated. Might as well talk turkey with the dealer.

Sorry buddy but this would not be my approach. Don't get anywhere taking that approach.

Who cares about a relationship with the dealer and what's in it for them. Car is way passed std mfg warranty to care. Recall's are few and far between and if a numpty garage gets facts wrong tough. Jesus at the cost of a pack of coils If I were a dealer I would be embarrassed to call a customer back. That already tells you what this dealer relationship is like and going to end.

Sorry buddy but this would not be my approach. Don't get anywhere taking that approach.

Who cares about a relationship with the dealer and what's in it for them. Car is way passed std mfg warranty to care. Recall's are few and far between and if a numpty garage gets facts wrong tough. Jesus at the cost of a pack of coils If I were a dealer I would be embarrassed to call a customer back. That already tells you what this dealer relationship is like and going to end.

 

 

+ 1

I've worked in the trade for a good while now mate and the retail sector. It simply comes down to this - no invoice/receipt, no work done.

As others have said, it's the dealers fault for carrying out the warranty work without prior clearance. They SHOULD have invoiced you. A booking in a diary isn't enough to prove in the court of law that you WERE there - you "could" have cancelled or not turned up.

Let's not forget the main reason you went to the dealers in the first place - to check if the car was eligible in the first place. My guess is the dealers have a set number of the revised coils on the shelf and once they're gone, they're gone! If the dealers order more they must have to pay for them and that will come off their monthly losses/targets. Oh the joys