Car not as described, multiple faults...refund?

[robt100]

.......and now he's sending messages listing all the faults Ive mentioned and telling me how I'm wrong, in a nice aggressive abusive manner. Up to 5 messages so far...........make that 6!

Funny really, had to chase him the whole way from initial purchase enquiry until now. Yet now he sends more texts and photos than Ive received in 3 weeks!

Edited 3 November, 2014 by robt100

[FUBAR]

Still wondering if its worth a trip to CAB about it all.

 

Worth a trip. If it wasn't faulty and he was confident of that fact, he would say "your car is sat here come and get it". If he is offering refund but trying to claw back some money whilst being aggressive to a customer he is just a chancer IMO. 

 

Buy private and take your Skoda mate with you would be ideal way to buy another. 

[milspectees]

£3.1k for the car. 2006, 120k. I can understand wear and tear, but when its described as "excellent" and "immaculate" I also expect almost showroom condition. Even if it was described as "very Good" you would expect everything to work! How you can claim a car is excellent and immaculate and have 5 or 6 faults at the same time is beyond me..

It doesn't matter what he thought. If what you say is true, then the dealer misrepresented the car. In law, a layman is not expected to be an expert.

Edited 4 November, 2014 by milspectees

[milspectees]

After about 8 calls he finally rang back.

Said nothings wrong with the car, told me i'm making it up and called me an idiot that doesn't know what i'm doing and have just plugged a machine in and read off codes. When in fact it was one of the members on here experienced in VCDS. Rear wiper fault he ignored. As for the handbrake he says its fine even though i can feel its not and my skoda mechanic says its not. And now wants to charge me for picking the car up as it had no faults (even though he says the air con needs topping up........yet also says it works fine.....low pressure warning in VCDS so cant be working!).

Can anyone vouch for Air Volk Motors in blackwood, wales? Thats where he sent it for diagnostics, just want to know if they are any good.

As for the lights keep going off and on, he blames a bulb wasnt plugged in and rolling loose, I know for a fact all the bulbs were in and it was an old blown bulb rolling loose. Also told me its only a rear right fog light, yet refused to accept or understand that the left hand side had been enabled in VCDS. And whenever i tried to counter his claims he just shouted over me till i shutup.

Needless to say I've asked for my money back...........though he wants to charge me for diagnostics and him collecting the car to take back. So reckon ill loose out on £300. but better than being stuck with that heap of ......

Still wondering if its worth a trip to CAB about it all.

 

Forget CAB, go to a lawyer

 

[robt100]

Managed to contact the garage the dealer sent it to. Said he deleted the codes but some still remained (not what the dealer said). Was also told he was never asked to check the handbrake!
Also said turbos either work or go bang, nothing in between.........sounds a bit like a twist on the truth to me! All he did was boost test. Didnt check for vane damage etc, i could have told him boost was fine, its the siren noise i want gone.
Funniest bit was when he said he cant do software on the cars, so surely that means he couldn't diagnose the faults fully anyway.

Rang CAB who suggest filing for misrepresentation + breach of contract. So think that's the way this is going!

[ruffday]

Well you can not expect them to remove the Turbo to inspect it for wear on an 8 year old car.

[FUBAR]

Well you can not expect them to remove the Turbo to inspect it for wear on an 8 year old car.

 

Can indeed expect that if your not the one paying the bill  

[robt100]

He never did ring, asked for invoices of work (so i can pay and get my money back) he pretty much tells me to **** off and threatens legal action. Any way to contact trading standards/free legal advice without CAB (who seem to be faffing).

[silver1011]

What is it you are after here?

 

The dealer now has your £3,100 and the car.

 

He doesn't want to give you your money back, he'd rather you had the car.

 

If he does agree to a partial refund then it's going to be exactly that - partial. He can now claim he is out of pocket after collecting the car from you and having a third party perform an independent check of the vehicle.

 

Independent advice is an option, but expensive, and now difficult as he has the car.

 

Legal action is possible but don't under estimate the time, effort, stress and potential costs involved. You'll also be without the car or your money for months.

 

The only way to minimise your losses now is to go and collect the car, put it down to experience and look to get the relatively minor faults fixed locally.

 

Good luck.

[robt100]

But i cant sell it on in that condition and i wouldn't be happy to drive it. I now cant afford the insurance after having to do temporary re-insures on mine anyway.
I'd already agreed with him on the phone for refund minus the diagnostics etc. hence why I asked for the invoices so I knew what to pay. But apparently they are none of my business, how can I agree to a refund price with no proof of costs?

[silver1011]

Because he doesn't want to refund you. He's stalling, making life difficult, hoping you'll give in.

 

He now holds most of the cards (the money and the car).

 

If he does eventually refund you it's not going to be anywhere near the amount you paid him, in which case keeping the car would be more cost effective.

 

You were happy to buy the car, so assuming the faults are fixed then you'd be happy to keep it? None of the faults listed make the car unsafe in my opinion.

 

Even if you decided to sell the car on your going to be out of pocket, you've paid dealer prices and will be either selling privately or part exchanging.

 

You have to make a choice, continue to pester the guy for a partial refund (likely to be much lower than the £300 you have suggested), pursue the guy through the courts or go and collect the car.

 

Would you rather have the car in it's current condition or take a £500 loss on it? I imagine you'll be able to get most if not all of the faults fixed for £500.

[sparks03]

Just a quick question, did you test drive it? There are numerous faults in there that surely should have been obvious from the outset and obvious from testing the vehicle fully. Unless i'm buying a shopping cart that can be fixed for whatever is in my pocket I go through the car like a knife through butter.

 

 Depends on how you paid for the car, if you've bought on a credit card the companies can be powerful allies in getting what you want. Otherwise dig in because it'll be a long, hard fight. 

[robt100]

Right, all sorted (within reason). Refunded minus collection and part diagnostic costs. Lost some money, but nowhere near as much as to put it all right.

[Eddie-NL]

Saw this and had to laugh, got a text message today saying he can't pick up the car tomorrow!! No reasons why, and has asked for tuesday instead. Have let him know I will not have a car from sunday (insurance runs out) so needs to be repaired and returned or refunded by that date....sound fair??

Also, below is the VCDS readout........sound like enough faults for a "perfect condition" car??

Saturday,18,October,2014,10:57:28:11231

VCDS -- Windows Based VAG/VAS Emulator

VCDS Version: 12.12.3.0

Data version: 20140905

VIN: TMBBE21Z762189908   License Plate: ROBS SKODA 2

Mileage: 207200km-128748mi   Repair Order:

Chassis Type: 1Z (1K0)

Scan: 01 03 08 09 15 16 17 19 25 36 42 44 46 47 52 56 62 72 76

VIN: TMBBE21Z762189908   Mileage: 207200km/128748miles

00-Steering Angle Sensor -- Status: OK 0000

01-Engine -- Status: OK 0000

03-ABS Brakes -- Status: Malfunction 0010

08-Auto HVAC -- Status: Malfunction 0010

09-Cent. Elect. -- Status: OK 0000

15-Airbags -- Status: OK 0000

16-Steering wheel -- Status: OK 0000

17-Instruments -- Status: Malfunction 0010

19-CAN Gateway -- Status: OK 0000

25-Immobilizer -- Status: OK 0000

36-Seat Mem. Drvr -- Status: Malfunction 0010

42-Door Elect, Driver -- Status: OK 0000

44-Steering Assist -- Status: Malfunction 0010

46-Central Conv. -- Status: OK 0000

47-Sound System -- Status: Malfunction 0010

52-Door Elect, Pass. -- Status: OK 0000

56-Radio -- Status: OK 0000

62-Door, Rear Left -- Status: OK 0000

72-Door, Rear Right -- Status: OK 0000

76-Park Assist -- Status: OK 0000

 

-------------------------------------------------------------------------------

Address 01: Engine        Labels: 03G-906-016-BKD.lbl

   Part No SW: 03G 906 016 HF    HW: 028 101 229 2

   Component: R4 2,0L EDC G000SG  7000  

   Revision: 12345678    Serial number: SKZ7Z0E3273007

   Coding: 0000072

   Shop #: WSC 73430 790 00000

   VCID: 6EFD193B79BCDA6E791-803B

No fault code found.

Readiness: 0 0 1 1 1

-------------------------------------------------------------------------------

Address 03: ABS Brakes        Labels: 1K0-907-379-MK60-F.lbl

   Part No SW: 1K0 907 379 AA    HW: 1K0 907 379 AA

   Component: ESP FRONT MK60      0102  

   Revision: 00H13001    

   Coding: 0006786

   Shop #: WSC 73430 790 00000

   VCID: 71C702476882C596643-8024

1 Fault Found:

01309 - Power Steering Control Module (J500)

            008 - Implausible Signal

-------------------------------------------------------------------------------

Address 08: Auto HVAC        Labels: 1K0-907-044.lbl

   Part No: 1Z0 907 044 J

   Component: ClimatronicPQ35 084 0305  

   Shop #: WSC 00000 000 00000

   VCID: 3D5FEE77645A71F6B0B-8068

1 Fault Found:

00229 - Refrigerant Pressure

            002 - Lower Limit Exceeded

-------------------------------------------------------------------------------

Address 09: Cent. Elect.        Labels: 3C0-937-049-23-H.lbl

   Part No SW: 3C0 937 049 E    HW: 3C0 937 049 E

   Component: Bordnetz-SG     H37 1002  

   Revision: 00H37000    Serial number: 00000003670166

   Coding: E18A8F030004140000110D000000000000087F075C

   Shop #: WSC 00957 210 10282

   VCID: 2B7BD02F8A2EEF461EF-807E

   Subsystem 1 - Part No: 1Z2 955 119 A  Labels: 1KX-955-119.CLB

   Component: Wischer SK351  012  0401  

   Coding: 00065525

   Shop #: WSC 00957  

   Subsystem 2 - Part No: 1K0 955 559 T  Labels: 1K0-955-559-AF.CLB

   Component: RegenLichtSens 011  1110  

   Coding: 00208933

   Shop #: WSC 00957  

No fault code found.

-------------------------------------------------------------------------------

Address 15: Airbags        Labels: 1K0-909-605.lbl

   Part No SW: 1K0 909 605 R    HW: 1K0 909 605 R

   Component: Q4 AIRBAG VW8   018 2200  

   Revision: 02018000    Serial number: 0038MD02MUCQ  

   Coding: 0020788

   Shop #: WSC 73430 790 00000

   VCID: 3B5BE06F7A4E7FC68EF-806E

   Subsystem 1 - Serial number: 6332MSME0C591539F

   Subsystem 2 - Serial number: 6342MSME0C563974I

No fault code found.

-------------------------------------------------------------------------------

Address 16: Steering wheel        Labels: 1K0-953-549-MY8.lbl

   Part No SW: 1K0 953 549 AG    HW: 1K0 953 549 AG

   Component: J0527           034 0070  

   Coding: 0002042

   Shop #: WSC 73430 790 00000

   VCID: 77D33C5F06E69BA6AA7-8022

   Subsystem 1 - Part No: XXXXXXXXXXX

   Component: E0221           007 0050

No fault code found.

-------------------------------------------------------------------------------

Address 17: Instruments        Labels: 1K0-920-xxx-17.lbl

   Part No: 1Z0 920 941 D

   Component: KOMBIINSTRUMENT VD1 0918  

   Coding: 0007401

   Shop #: WSC 00011 888 96745

   VCID: 3851FF634B7854DE63D-806D

1 Fault Found:

00003 - Control Module

            014 - Defective

-------------------------------------------------------------------------------

Address 19: CAN Gateway        Labels: 1K0-907-530-V1.clb

   Part No SW: 1K0 907 530 F    HW: 1K0 907 951

   Component: Gateway         H10 0120  

   Revision:   H10       Serial number: 2800105A2986D9

   Coding: 3D7F0742071303

   Shop #: WSC 73430 790 00000

   VCID: 2A75D52B85D4F64EE59-807F

No fault code found.

-------------------------------------------------------------------------------

Address 25: Immobilizer        Labels: 1K0-920-xxx-25.clb

   Part No: 1Z0 920 941 D

   Component: IMMO            VD1 0918  

   Shop #: WSC 00000 000 00000

   VCID: 3851FF634B7854DE63D-806D

No fault code found.

-------------------------------------------------------------------------------

Address 36: Seat Mem. Drvr        Labels: 3C0-959-760.lbl

   Part No SW: 3C0 959 760 B    HW: 3C0 959 760 B

   Component: Sitzverstellung     0701  

   Revision: 00003000    Serial number: 00000000000000

   Shop #: WSC 00000 000 00000

   VCID: 2C79D3338F20E87E175-8079

1 Fault Found:

02346 - Switch for Memory Position 2 (E219)

            003 - Mechanical Failure

-------------------------------------------------------------------------------

Address 42: Door Elect, Driver        Labels: 1K0-959-701-MAX2.lbl

   Part No: 1T0 959 701 C

   Component: Tuer-SG         024 2438  

   Coding: 0001014

   Shop #: WSC 73430 790 00000

   VCID: 3753FC5F46665BA66A7-8062

No fault code found.

-------------------------------------------------------------------------------

Address 44: Steering Assist        Labels: 1Kx-909-14x-44.clb

   Part No: 1K0 909 144 M

   Component: EPS_ZFLS Kl. 70     3201  

   Revision: 00H20000    

   Shop #: WSC 01357 011 00200

   VCID: 3449CB535710B0BE4F5-8061

1 Fault Found:

00778 - Steering Angle Sensor (G85)

            008 - Implausible Signal - MIL ON

             Freeze Frame:

                    Fault Status: 11101000

                    Fault Priority: 6

                    Fault Frequency: 1

                    Reset counter: 153

                    Mileage: 207208 km

                    Time Indication: 0

                    Date: 2000.00.00

                    Time: 10:50:39

             Freeze Frame:

                    Battery Volts: 12.0 V

                        DD

                    Temperature: 36.0°C

                    Count: 4

                    Steering Angle: 9.27°

                    Count: 0

                        SteerAng Init

-------------------------------------------------------------------------------

Address 46: Central Conv.        Labels: 1K0-959-433-MIN.clb

   Part No: 1K0 959 433 AK

   Component:    KSG              0401  

   Coding: 01D002007F2D850548DF861004CC

   Shop #: WSC 73430 790 00000

   VCID: 79D73A6730F28DD6DC3-802C

   Subsystem 5 - Part No: 1Z0 951 171

   Component: Innenraumueberw.008 4801  

   Coding: 00000000

   Shop #: WSC 00000  

   Subsystem 6 - Part No: 1K0 951 605 C

   Component: LIN BACKUP HORN H03 1301

   Subsystem 7 - Component:       NGS n.mounted     

No fault code found.

-------------------------------------------------------------------------------

Address 47: Sound System        Labels: 1Z0-035-456.lbl

   Part No SW: 1Z0 035 456     HW: 532 226 800

   Component: SK35-DSP        4   1000  

   Revision:   4         Serial number: 00009098      

   Coding: 0000000001

   Shop #: WSC 73430 790 00000

   VCID: F2C58D4BED847E8E1D9-80A7

1 Fault Found:

00419 - Left Front DSP Midrange Speaker (R103)

            011 - Open Circuit

             Freeze Frame:

                    Fault Status: 01101011

                    Fault Priority: 5

                    Fault Frequency: 1

                    Reset counter: 255

                    Time Indication: 0

-------------------------------------------------------------------------------

Address 52: Door Elect, Pass.        Labels: 1K0-959-702-MAX2.lbl

   Part No: 1T0 959 702 C

   Component: Tuer-SG         024 2438  

   Coding: 0001014

   Shop #: WSC 73430 790 00000

   VCID: 3851FF634B7854DE63D-806D

No fault code found.

-------------------------------------------------------------------------------

Address 56: Radio        Labels: 1K0-035-1xx-56.lbl

   Part No SW: 1Z0 035 156 B    HW: 1Z0 035 156 B

   Component: Radio FO3       013 0028  

   Revision: 00013000    Serial number: SKZ7Z4E0001398

   Coding: 0000020

   Shop #: WSC 24064 210 13409

   VCID: 3147C247A8028596243-8064

No fault code found.

-------------------------------------------------------------------------------

Address 62: Door, Rear Left        Labels: 1K0-959-703-GEN2.lbl

   Part No: 1K0 959 703 E

   Component: Tuer-SG         021 2435  

   Coding: 0000144

   Shop #: WSC 73430 790 00000

   VCID: 3245CD4BAD04BE8E5D9-8067

No fault code found.

-------------------------------------------------------------------------------

Address 72: Door, Rear Right        Labels: 1K0-959-704-GEN2.lbl

   Part No: 1K0 959 704 E

   Component: Tuer-SG         021 2435  

   Coding: 0000144

   Shop #: WSC 73430 790 00000

   VCID: 334BC84F521EB78656F-8066

No fault code found.

-------------------------------------------------------------------------------

Address 76: Park Assist        Labels: 1Z0-919-283.lbl

   Part No SW: 1Z0 919 283 B    HW: 1Z0 919 283 B

   Component: Parkhilfe 4-Kan H04 0020  

   Coding: 0000001

   Shop #: WSC 73430 790 00000

   VCID: 3D5FEE77645A71F6B0B-8068

No fault code found.

End   ---------------------------------------------------------------------

 

The instrument cluster fault is quite common and doesn't mean the cluster is actually faulty

Most cars will have faults even new ones, the time to worry is when things don't work.

[milspectees]

The instrument cluster fault is quite common and doesn't mean the cluster is actually faulty

Most cars will have faults even new ones, the time to worry is when things don't work.

 

 

Dealer tells you about faults he knows about and you buy the car  -  your fault

 

Dealer doesn't tell you about faults he knows about and you buy the car - his fault

 

Simples