Skoda Superb sold with engine wrong Specification

[lettys]

I have Purchased a 7 month old Skoda superb estate 170 bhp Laurin & klement with 1090 miles on the clock form Listers Skoda, Coventry.

A fantastic car!

I called Skoda UK to confirm the breakdown cover, and after giving them the registration number they informed me it was a 140 bhp.

I also put the VIN number into the Skoda web site, and it confirmed it was a 140bhp

I contacted the dealer ( Listers Skoda, Coventry) and asked to speak to the manager, I was put thru to the sales manager, I explained the situation, referring them to their advert and EBay listing, and was told it is up to me to check the car matches the item as advertised, as she stated all errors & omissions are excluded

I was also told the sales invoice didn't state the engine size, so I didn't have a case.

I then pointed out the finance agreement did state the engine BHP

I was then told I test drove the car and accepted it, and as I am otherwise happy with the car, in her opinion I don't have a problem, and therefore could not return the car.

She indicated during the conversation it was a 4x4, when I pointed out it wasn't, she stated she didn't know anything about cars!

I asked for a price reduction as the car was not as specified in the advert, due to smaller BHP output, and was told they do not have in place a system to issue partial refunds

I stated this was totally unsatisfactory, and was eventually able to talk to the branch manager. His approach to solving the issue was much better, he offered 2 free services, or to accept the car back and give me a full refund

So i have returned the car in the same condition as it was sold and accepted

the full refund

My point of putting this sad affair on this forum, is after they received the car back due to it being incorrectly sold and advertised with the incorrect engine size. The very next day, THEY THEN RELISTED THE CAR ON THIER WEB SITE AND EBAY EXACTLY THE SAME AS BEFORE,

This means it's now listed with the incorrect mileage, incorrect number of owners and still states its 170BHP

How can it be relisted with total disregard to the reason they have had it returned!

[Rustynuts]

From the details you've provided I can't find such a car on either Ebay or Listers website.

[Chris]

Don't get me started on Listers as a group. Bunch of cowboys...they have done/said a similar thing to my brother in a different branch/manufacturer...pull out the consumer protection act 2015 on them and ask to speak to the dealer principle.

[lettys]

Listing now has endedI I think it's been sold!!!!

[Ootohere]

More likely the details now being confirmed and corrected including VED and Emissions, both of which were possibly wrong at First Registration as Skoda Uk did quite often last year.

Edited 12 March, 2016 by GoneOffskiroottoot

[lettys]

The original EBay listing number was 322004144112

And the relisting after the engine size problem bought to the dealers attention was 322030073472

[Ootohere]

Miselling is a serious matter and it sounds like the Sales Executive at Listers needs some retraining in customer service but also Consumer Law. They could cost the Motor Group lots due not their lack of common sense or use of the brain cells they were born with

[lettys]

Think they had a visit from trading standards!!!