Tell them if they're not prepared to act civilly you'll be handing the footage over to the police, trading standards and your own solicitor.

 

Seem to be a normal tactic to ignore complaints as long as possible in the hope you'll give up and go away.

Tell them if they're not prepared to act civilly you'll be handing the footage over to the police, trading standards and your own solicitor.

Seem to be a normal tactic to ignore complaints as long as possible in the hope you'll give up and go away.

As well as SUK, I'm looking at another possible route, but in order to do that I have to ensure that I give both parties the same information, but tailor my correspondence to each recipient.

I initially thought I could just bang out a letter and use the previous images and footage. However, I soon realised that the filing of my previous SUK correspondence was a little slapdash. If I found it confusing, how could I expect anyone else to understand it? It took about two evenings to get it into a semblance of an order that anyone could access and understand.

It has not helped that in the last two weeks I've had to prep for a job interview, complete approximately 30-ish PPI claims/letters/questionnaires, and I've had a rather long and drawn out complaint with Virgin Media Mobile after they sent out three faulty replacement mobile devices. That is currently with the Financial Ombudsman.

As stated previously, out of the blue I was offered a job yesterday, starting on Monday. Not only that, last night I was informed that I was being considered for a forensic/investigative post that I had applied for weeks ago, and had assumed I was not in the running for and had forgotten all about it. So I need to do some serious revision for that!

Edited 7 May, 201610 yr by Guest

You seem to be over thinking this.

 

You just needed to contact Skoda UK, then get a call back from a Senior Customer Services Manager, 

then confirm in writing briefly, and ask for them to forward to the new Skoda UK Brand Manager.

http://skoda.co.uk/about-us/contact-us

 

As it is someone in Skoda UK Milton Keynes will have read this by now.

 

Warranty Work carried out and being paid for them, and official Dealerships Contracting Body Shops should and does concern them.

The new Brand Manager should take these matters seriously seeing as he is a VWG Employee and VW 

are big on honesty.

Edited 7 May, 201610 yr by GoneOffSKi

If you get no joy from Skoda UK the media has to be the next step.

 

The guy who had his Impreza wragged down a potholed lane at an independent subaru specialists and caught it on a dashcam made the national newspapers and regional TV news.

 

It might be worth mentioning that to Skoda if you get no assistance.

 

Lee

 

As it is someone in Skoda UK Milton Keynes will have read this by now.

 

Warranty Work carried out and being paid for them, and official Dealerships Contracting Body Shops should and does concern them.

The new Brand Manager should take these matters seriously seeing as he is a VWG Employee and VW 

are big on honesty.

Not all dealers have their own body shop, Henry's Skoda use Mitchell inglis who are a VAG approved body shop, Henry's have their own too but they are not VAG approved. There used to only be 2 places in the Glasgow area that were VAG approved the other being Glasgow Audi, now Arnold Clark have Skoda franchises their body shops have been added to the network.

We don't have a great selection of Skoda dealers here but I only use Henry's,

Post #1 clearly says that the work has been contracted out by Skoda.

I read that as a Skoda Dealership put the vehicle to a Bodyshop and were not carrying out the work that Skoda UK are paying for.

If you get no joy from Skoda UK the media has to be the next step.

 

The guy who had his Impreza wragged down a potholed lane at an independent subaru specialists and caught it on a dashcam made the national newspapers and regional TV news.

 

It might be worth mentioning that to Skoda if you get no assistance.

 

Lee

Rouge traders or what ever they call it these days, is your friend

As stated previously, out of the blue I was offered a job yesterday, starting on Monday. Not only that, last night I was informed that I was being considered for a forensic/investigative post that I had applied for weeks ago, and had assumed I was not in the running for and had forgotten all about it. So I need to do some serious revision for that!

 

I do some (not criminal) digital forensics, audit and governance and run a complaints team. If you write letters of complaint like I do you'll have scared the ****e out of them.

 

I don't think organisations are often ready for people that know how to play the game.

Post #1 clearly says that the work has been contracted out by Skoda.

I read that as a Skoda Dealership put the vehicle to a Bodyshop and were not carrying out the work that Skoda UK are paying for.

sorry i misread your post earlier as saying the dealership shouldnt be contracting out to another bodyshop

I never said they should not be contracting out,

they have to because as you say many do not have body shops.

 

The issue often is the so called 'VAG Approved repairers'.

The Volkswagen Group Approved Bodyshops are used by Volkswagen Approved Franchised Dealers but are often never pulled up 

on the standard of their works, or their customer services.

 

Being able to do the work and use OEM Parts and Equipment and supposedly to a Factory finish seems enough to get a 

company 'Appproval'.

Perhaps I'm just lucky but I've had cause to contact Skoda UK several times over the last four car's and 7 years.

 

Just last week I enquired about their corrosion warranty after discovering some rust on my bonnet.

 

Each and every time I get a swift and polite response, and always within 24 hours of filling in their online form or instantly when I ring their customer services telephone number.

The first Skoda dealership I took my car for the corrosion on the tailgate informed me it was water getting under the paint and was therefore a paint issue. As the paint warranty is only 3 years, there was nothing they could do.

The second dealership told me it was a well known issue due to the way the tailgate metal is folded. And Skoda agreed, hence the bodyshop repair.

I'm only able to do a little bit at a time at the moment due to being on a course (with pass or fail exams each day!), and there is a possibility that I may be on a more intensive course next week.

Oh, and I've now got what sounds like a screw rattling around the inside of the tailgate.

Any result on this yet?

If this complaint was purely about people making an unauthorised journey in my vehicle, my letter of complaint would have been dispatched about four weeks ago.  I would most probably have received a letter of apology and accepted a free service as compensation.  Job done.  Case Closed.

 

However, it is a little more complicated than the above scenario.  For one, several areas of my vehicle have been damaged whilst at the body shop or the dealership.  I know this because the damage was not present when I cleaned the vehicle the day before I handed it over to them.  Can I prove this? I would have at least been able to debate it with the dealership if they had ever got back to me, which after nearly six weeks, they still have not.  Well, not quite, but more on that later.

 

The other issue I have is another dealership declined to even attempt to put my case forward.  They stated it was not a rust issue, but a paint issue; water was getting in under the paint, and was causing the damage.  As the paint warranty is only 3 years, and my vehicle was approaching 5 at that time.  Yet I was informed by the dealership which put my claim forward that my damage was a well-known issue with the MkII Octavia.  Why the inconsistency?  If I had taken the other dealerships decision at face value, I would be the one paying for the work to be carried out.

 

I am not even sure the dealership that put forward my claim would have noted the rust if I had not mentioned it to them.  On the paperwork (remember that?) I received after the service it is not noted anywhere on it that there is corrosion on my vehicle.  Everything is ticked, giving it a clean bill of health.  Surely they should have noted the corrosion after I mentioned it to them?

 

The other thing to note, both dealerships provided me with the paperwork after each service.  One of the dealerships had ‘******ised’ the check list (it still states 1 of 2 at the top of the page even thought it is only one page marked Final Checks and includes signatures of the completion of the checks at the bottom of the page) and the checks they carry out are not as comprehensive as the other dealership.  As it is now standard policy for Skoda to only provide electronic records, how does any owner know what has been checked during a service when dealerships ‘amend’ the maintenance list?

 

This is not the first time this dealership has failed to respond to a complaint from me.  In fact it is not the first time Skoda UK have failed to respond to me either.  Even after sending documentation by recorded delivery.  Which was signed for.  Which was followed up with several emails to a direct SUK email account. Which was noted as being 'read at..'. So I am tying this in with the ‘ignored’ complaint. 

 

It has not helped that I have been on a number of courses of late, during one I picked up a virus that even after 10 days I am still suffering from.  If you pick it up, you have my sympathy. It is a complete doozy!

 

Hopefully I shall have everything ready for dispatch by Tuesday.

Letter to SUK finally finished. Will hand to wife to proof read, make any amendments, and post tomorrow.

Nearly finished my 'alternative' option letter.

In total I've used about 250 sheets of A4 paper and two sets of ink cartridges.

I just hope SUK don't ignore this complaint.

Letter to SUK finally finished. Will hand to wife to proof read, make any amendments, and post tomorrow.

Nearly finished my 'alternative' option letter.

In total I've used about 250 sheets of A4 paper and two sets of ink cartridges.

I just hope SUK don't ignore this complaint.

Best of luck.

 

If they do decide to ignore or don't give a satisfactory response, is it something a solicitor would be interested?  Sometimes the threat of a legal professional getting involved can make them more willing to help. It shouldn't have to go that far, but sometimes it's what's needed.

http://youtu.be/VnT7pT6zCcA

 

It's gone! It's finally been posted!

 

Now the waiting begins!!

^^ great video. Looks like I'll be spending the next hour watching Muppet videos then...

What else are you going to do at 0140!!

http://youtu.be/VnT7pT6zCcA

 

It's gone! It's finally been posted!

 

Now the waiting begins!!

 

I approve this video

Was there ever a final chapter and a resolution to this.  Acceptance by the Body Shop that the vehicle in their care was being used 

for purposes it was not in their workshops for?

No resolution at the moment. SUK did get in contact eventually, but stopped when I requested all correspondence was in a printable format.

There are things going on in the background, but for the time being, I don't want to post what they are in a public forum.

Any updates?

Skoda Approved Repairers, got to love them. Like Warranty Managers and Skoda UK Customer Services.

http://briskoda.net/forums/topic/447300-return-of-tailgate-rust-after-botched-respray