is it true with audi, they will collect the car from your house and deliver it for servicing?

My Honda dealer does that. They'll even collect it from my work and bring it back before 5.

I've never had a problem getting a courtesy car from Skoda' date=' I never pay either - the whokle point of [i']courtesy[/i] car that it's exactly that - a courtesy (for free, gratis, nada, zilch)!!

I think i'm definately gonna buy an Audi next though - and syphon out the fuel every time I get a courtesy car!!!! seriously though if thats how Audi look after customers i will definately be visiting them when its replacement time.

Audi have a scheme "Service by Design" all dealers have to abide by the rules setout in this policy guideline.

Things like - guaranteed appointment within 5 days without a loan car & 10 days with a loan car.

Loan cars supplied fueled and insured

NO charges for loan cars

Collect & Delivery service

Wash & Vac with every service(we try and do every car regardless - our service valetors clean 30 cars a day - Audi state wash& vac - we do wash,leather,vac & windows.

Extended opening hours - 8:00am - 6:30pm Mon Fri & 8:30-1:00pm Sat(were open till 6pm Sat as well)

Audi are really trying to improve the level of service that the customer receives - and make it the same everywhere.

The problem is Audi are becoming a victim of there own success, our dealership was built 7 years aga - with an expected lifespan of 10 years before it would require any major work - but we don't require major work - we need a site that is 3 times bigger !! the problem being at the moment there just isnt a valid business case for spending this much money -- rent alone goes from 125k/annum to over 400k/annum -- that's before you staff it,light it, heat it etc

Now if Audi continue to grow at the level predicted it will be worth it in about 2 years - problem being what do you do in the meantime ??

Or do you risk your business for that 2 years ?

Ok, I'm now going to be complaining instead that they're charging me! The cheek of it, when all you guys get courteousy cars...

Could it be that I asked for a loan car rather than a courteousy car?!

Audi gave me a polo.

Tried their collect and deliver service.Pain in the bum for what should have been simple.

Bought a Skoda

I got charged a little for having a courtesy car under some conditions, and not for others. Basically for the service it cost me a little, but for fitting my Bluetooth kit I did not get charged extra (and no it was not added into hidden cost, other than hourly rate ).

I'd expect no charge if it's warranty work though, be it for the car or the insurance. I did pay once to get a full tank of fuel, but that was at my request as I had a long distance to travel and I didnt fancy refuelling it afterwards. Only fair in that case that I paid for the fuel they would have normally not put in

I've had courtesy cars from VW before when I had the Bora. They were free for warranty work, but they charged £10 for insurance with a high excess unless you provided a cover note when it was in for servicing.

Audi gave me a polo.

Tried their collect and deliver service.Pain in the bum for what should have been simple.

Bought a Skoda

Can't see that dealer keeping it's franchise long -- minimum standard is that all courtesy cars have to be Audi(can be anymodel) but Audi actively push dealers to "upgrade" customers so an A3 customer would get an A4 and so on -- can't always be done,but we have sold cars on the back of this!

It kinda makes sense - Now there's hoping I get an Octy II vRS as a courtesy car :D

but Audi actively push dealers to "upgrade" customers so an A3 customer would get an A4 and so on -- can't always be done,but we have sold cars on the back of this!

That is a good idea.Mind you,I do get miffed at dropping my 180 bhp vRS off at Skoda and getting 60 hp Fabia courtesy car (its ok,but different! )

Doesn't quite go up to the NSL with the same level of enjoyment I'd say - Still it's a decent enough car, I've driven some cars that were borderline MOT(eable) IMHO (not from a main dealer I hasten to add )

Been thinking about this as I will be taking my car in shortly.

The garage presumably has a block policy to cover all of its cars.This includes courtesy cars and people going out for test drives?

So why should we have to contribute to their cost of insuring or alternatively go through loads of hassle with your own insurers to insure the garages car ?

Very annoying.Charging

The garage presumably has a block policy to cover all of its cars.This includes courtesy cars and people going out for test drives?

Not as far as I know - I believe it's actually the "trade plates" which are insured for test drives (if you see what I mean), hence cars on the forecourt without tax discs, etc. can't be driven on the road without a trade plate being displayed, and in that case a dealer employee would be in the car.

In the case of courtesy cars - I guess there must be some kind of insurance on them, but the insurance company may impose certain restrictions on the policy, such as 3rd party cover only for customers, etc. In which case it makes sense to get the customers to insure the car fully comp on their policy, otherwise if someone writes off the car you'll be picking up your share of the cost price everytime you pay the dealer money...

As has already been mentioned here, a courtesy car isn't *free*, it's just included in the price of whatever you are buying. Personally, I like having the option to save a tenner off the cost of servicing by not taking the courtesy car. I'd also like to be able to save a few quid by telling them not to give the car a "free mini-valet"...

If you want your courtesy car, you take it but you pay for it - if I don't want it, why should I be forced to contribute to it's cost, eh?

Rob.

At the MK dealers last week and noticed their info on courtesy cars, £15 iirc for admin/insurance charge.

Few years ago a friend of mine had his Terrano II recalled for some work at the dealer, and they gave him a Micra. He put up some protest; the work needed not being his doing and he had a big 4x4 for a reason, yet that's all they gave him. So he drove it like his Terrano II; up kerbs to park, across fields etc. Amused us for a day or two

Hah!

My local dealer wants

Here in Denmark dealers arent allowed to give you a cortesy car for free. AFAIK it has something to do with the right for free competetion.

On the other hand' date=' i have never ever paied for a courtesey car, and that is at a big dealer.

So far i have been given a Octy 2 1.6, and recently a Fabia 1.4 Tdi PD. I must say that i absolutely adore the Tdi thingy. :-)[/quote']

Yes but dont we pay far more for our cars here than on the continent??