22 hours ago, The1stlegend said:

Contacted the ombudsman and they said robinsons group are not part of the motor ombudsman code of practice so they cannot help. So i guess my only option is a small claims court now? Unless warranty still magically pay for it.

You're certainly trying the scatter gun approach. I prefer to focus.  

 

First and foremost, there is the dealer - Auto Devotion?, and should the warranty not cover some, or all of it, ( dare i say likely), they ought to. Have they said they won't?  From what you've written you're running a few blocks ahead of where things are at.   It is principally with that selling dealer who you want to establish facts with and what has happened so far, and what your expectations are, if warranty does not work out.

 

The warranty does not dissolve your statutory consumer rights.  That said, as I've said before, after 6 months the onus of proving faults changes. For that reason you may need an independent engineer report of what killed the engine. Without that, you may prejudice your case and the likelihood of a magistrate being able to award costs. Seek some legal or CAB advice but I would think it would strengthen your case to have that.

 

Some people have had success with Skoda Goodwill after 5 years but it is very exceptional and not to be expected.  It is not true that SKoda UK goodwill contribution would depend on you using a single Skoda dealer garage. From Skoda UK, perspective they don't really care what franchise dealer you use. What is true, is contribution are difficult full stop on the tensioner related engine failures, and and even more so after the 5 year "cut off". With goodwill there are no rules it is totally up to how Skoda / VAG feel at the time.

 

In all honestly, you don't want to make a court claim if a way forward with the selling dealer can be agreed. Even a little compromise from your side if you really must, at the end of the day is still probably preferable than going to court. Of course, if they will not assist in anyway, and the warranty offers nothing, then you probably have no choice.

 

Your only fall back area I can think of is the appeals process or regulator / ombudsman on the warranty policy, which you can't follow up until you hear back.

Edited 7 July, 20178 yr by TheClient

Skoda called, auto protect want them to strip down engine to see what damage is and they can't do this before Monday auto protect coming Tuesday to take more photos and then skoda will wait to hear from auto protect and then they will ring me when they have news. At least warranty havent ran away yet. I have been checking all my options just incase, so if more action is needed they will be ready to go

Its on a 2009 plate so it was about 6 years old.

P.S I have not heard of the 5 year thing, they just guage each case, have you owned from new, how much of a case you have, extended warranty etc.. In my case they tried to tell me I was told not to drive it when I first reported a start up rattle. They short themselves in the foot as they could not back any of it up.

@m0bov I don't think there is an absolute expiry time limit with goodwill contributions, it is how they feel at the time and each case on merits and no rules that are written down, visible for public anyway. But there seems to be a general cutoff, where they get very disinterested and that seems to commonly be referred to 5 year mark.

 

Consumer rights only cover 6 year for purchased goods, so I imagine they are even less interested after that, based on that being a statutory limit, of course they could apply goodwill after 6 years if they wanted to,  as they are not responsible for the consumer rights act remedies anyway, the selling [edit: Skoda] dealer is, but the dealer would often look for support from Skoda UK.

 

All this means, in my experience,  if you are the original owner and inside 6 years and you approach the original selling dealer, I would say it is all far more likely to swing to your side than in other circumstances. The selling dealer will push for resolution with Skoda UK, otherwise they are likely to have to meet costs themselves.

 

With respect to your earlier post, a few weeks back,  that your warranty co would not pay because of an "inherent fault" I don't really understand how that could be a defence. Is that actually a written exclusion with a definition? Isn't that one of the very things the warranty is for,  If not, then what would it cover?  That is why I have next to zero faith in third party warranties and their providers.

 

Anyway, I'm glad it worked out for you and someone other than you, covered the bill esp being Skoda and VAG engineering has created the problem in the first place. 

Edited 7 July, 20178 yr by TheClient

Update: My third party warranty are paying for a new engine! Took over a month but this is a huge releif!

Lottery ticket please!

Haha sure thing! Can't believe they're paying for it! 

 

Skoda say the new engine will have the latest chain/tensioner fitted so if that's the case, is the latest version fine? I've not seen any 13 plate skodas have this issue so i assume so??

Good result. Well done on persevering with it. 

 

As regards goodwill from Skoda I was told quite categorically that up to three years you have the standard warranty, from then up to five years you may get some good will but after that you're on your own!

12 hours ago, The1stlegend said:

Haha sure thing! Can't believe they're paying for it! 

 

Skoda say the new engine will have the latest chain/tensioner fitted so if that's the case, is the latest version fine? I've not seen any 13 plate skodas have this issue so i assume so??

Mid 2012 was when version k of the tensioner was released AFAIR. 2012 also saw revisions to piston / ring design in the 1.8 EA888 in the mk2 FL so I guess for the 2.0 petrol vRS too. The part catalogue is not quite as clear cut for the 2.0 TSI. 

 

 I haven't read in these forums of any K tensioner failing yet, certainly the ratchet mechanism is improved over successive releases. I would say failure is still possible but far less likely. I haven't looked into what is run in the Mk3 Octvia EA888 Gen 3 motors, they came out 13 onwards. 

Got my car back today and all seems fine! One thing I would like to know is how old this 'new' engine actually is. Is it stamped somewhere?

There is an Engine Number and you might not find it, but you need the Engine Supplier to provide an Invoice with that Engine Number and their details, 

business or private.

You need that for the DVLA or Police or anyone checking the vehicle to see the engine is not from a stolen vehicle.

 

Even Skoda UK tell owners that get like for like Engines replaced from VW & Delivered in a crate do not need to inform the DVLA of an engine replacement and the engine has the same numbers.  This is a untruth, or commonly known as a lie.

Is there barcodes on the camchain upper cover? 

2 hours ago, TheClient said:

Is there barcodes on the camchain upper cover? 

There was a date on the camchain cover saying Jan 17 but I'm not convinced the engine is that new lol. I think that might just be the age of the cover itself? Couldn't find anything on the main block but i haven't looked underneath yet. It's just that some parts say 2009 and others say 2017 so I'm not sure which parts are new or new but been in storage for years or actually new! Got no paperwork with it strangely but I assume all that got sent to my warranty seeing as they paid for it so I'll probably have to ask them if I can get a copy.

Few things.

 

There will be many of the engine ancillaries, sensors, electrical parts etc. which will have been transferred from your old engine, if that is where you are seeing 2009 dates from?

 

Secondly, depending on what Skoda supply now, there is the possibility your new engine is a remanufactured item with a previous life.  I would seriously doubt Skoda would be silly enough to provide a reconditioned or new engine with old revisions timing chain and tensioner.

 

I'd try contacting Skoda repairer direct and explain you just want some assurances on the engine internals and revision of parts to give some certainty on the repair.  Going via the warranty provider will just add to potential mis-interpretations and filtering.  If Skoda refuse to provide any information then you'll have to try talking to warranty provider. You should be entitled to understand the repair has been carried out satisfactorily and using old revisions of those parts I would say is not satisfactory (I think that is very unlikely though).

 

There should be an engine number stamped somewhere, assuming Skoda doesn't remove - replace with original as they've explained to many people. I've not come across it. You'll need to remove some things off the engine and start looking with an inspection mirror. Maybe near the coupling of the engine to the transmission would be a place to start.  That engine number if original would allow you to cross reference to some manufacture dates via other members / TPIs etc etc. 

 

What engine number is shown on the barcode. It is usually a 3 code letter followed by a numeric sequence. Does it look different to your V5C engine number? What are the first 3 letters? 

 

  

'Simply Clever',  You want a Copy of the Invoice for the Part used, engine, gaskets, fluids, plugs etc.

 

This is for your information & future Servicing & Maintenance and you want the Engine Numbers and manufacturing or re-manufacturing date.

& a letter for your or future keepers for the DVLA.

 

Your car, your information, you and others safety, and a record for the Warranty on OEM parts purchased by the Warranty Provider.

 

PS

VW Group and every other manufacturer can trace every part and every engine as they travel around the world, 

& every Government Authority in the World requires VIN / Engine numbers recorded by manufacturers.

VW Group the biggest in the world have Recycled Vehicle parts and Engine / Engine Blocks travel back to the German plant and others around the world for re-manufacturing & all is recorded.

So just tell the Dealership to furnish any information from the Invoice on the tracking of the engine they installed.

If there is any messing about ask Skoda UK Customer Services, & Data Protection does not come into it, 

their corporate obligations do, & UK Law,  V5's & the DVLA.

http://briskoda.net/forums/topic/324108-replacement-engine-numbers-v5-dvla-skoda-uk-what-happened 

*Sometimes they need reminded that VW dropped 'Das Auto', and became all 'Honest', so lies and deceiving is no longer the VW way, even in the Czech Republic.* Vorsprung Durch Technik.....

Edited 28 July, 20178 yr by Awayoffski

Sorry to revive this topic. But i bought a 10 plate vRS TSI last week, i am getting it in the garage next week to have the tensioners fit as a precaution as there is no paperwork to suggest it was ever done! Is it just the tensioner that needs replacing? Or do i need other things changing out too? Any help would be appreciated!!

On 30/12/2016 at 12:09, The1stlegend said:

Thanks for the replies (albeit not the answers i would like to hear lol). I can't find any paperwork saying anything about the tensioner being replaced so i went to my local Skoda dealership to see if they would do it and they seem to think it's not a common fault and I'm worrying over nothing? I'd understand if they just want to pretend their cars are perfect but I'd also expect them to want my money and get the tensioner replaced? I think i will get it changed anyway for peace of mind. Just seems strange to me that the mechanics there aren't even aware of why there is a new chain tensioner. They're told to "use this item but aren't told why its been updated"

Mechanics are right, it’s not a common fault; of course here on briskoda because there are trends about this everyone which had problems will say it and it looks a lot worse than it is in my opinion. Imagine how many Octavia owners do not say anything, a lot more than the ones with problems..

But, there is a but; and it’s about taking the chance...... Mine is the same 10 plate 40k miles and I’m thinking paying skoda a visit 

On 25/07/2018 at 16:54, SimpsonMrG said:

Sorry to revive this topic. But i bought a 10 plate vRS TSI last week, i am getting it in the garage next week to have the tensioners fit as a precaution as there is no paperwork to suggest it was ever done! Is it just the tensioner that needs replacing? Or do i need other things changing out too? Any help would be appreciated!!

I went the whole hog and had the tensioner and chains replaced together, just in case!!! 40k miles plus since it was done, all good. 

vrsdx57,  all good except in is not just a slight / uncommon problem for Skoda that was and is not a volume seller even Globally, 

VW, Audi & SEAT's have the issue, and those VW's sold in far bigger numbers so even if the failures were 10% that is a lot of crap engines.

 

You will not find many in a Skoda Workshop with 'Mechanic' on their overalls, that will read 'Technician, or Fitter, or maybe Tommy. 

Similar to SimpsonMrG above, I have just recently bought, but not picked up, a 10 plate petrol Octavia VRS with 53000miles. However wasn't fully aware of the issue with the tensioner and chains leading to a possible engine failure. I'm interested in getting this done asap. I believe there is now a 3rd revision of these parts from reading the forum?

 

How would I know if a independent garage was able to order the right parts and be experienced in fitting them, or would it be a better idea to contact Skoda? And as I'm not that experienced with cars, what exactly would I need to ask to get done? If anyone could recommend anywhere near or around Glasgow that can do the work at a decent price that would be even better!

 

Thanks in advance.

2 minutes ago, BA39 said:

Similar to SimpsonMrG above, I have just recently bought, but not picked up, a 10 plate petrol Octavia VRS with 53000miles. However wasn't fully aware of the issue with the tensioner and chains leading to a possible engine failure. I'm interested in getting this done asap. I believe there is now a 3rd revision of these parts from reading the forum?

 

How would I know if a independent garage was able to order the right parts and be experienced in fitting them, or would it be a better idea to contact Skoda? And as I'm not that experienced with cars, what exactly would I need to ask to get done? If anyone could recommend anywhere near or around Glasgow that can do the work at a decent price that would be even better!

 

Thanks in advance.

It's the k revision you'll need. It looks different to the original one. Any VAG specialist should be able to do it. A Skoda garage will charge a fortune for it!

No bother, thank's for that.  So the k revision includes the chains and tensioner or other stuff too?  Do you know what an approximate cost would be including labour? 

 

Cheers.

1 hour ago, BA39 said:

No bother, thank's for that.  So the k revision includes the chains and tensioner or other stuff too?  Do you know what an approximate cost would be including labour? 

 

Cheers.

When I say k revision, it's just the letter at the end of the part number is k, not to confuse anything. And that's literally just the tensioner. I got a chain done too. Mine came too 420 all in

Cool, thanks again. Will wait until i get the car and double check the service history ,but I'm presuming it hasn't been done, so would look to get it done soonish.