Hi

I've been pursuing this substandard repair/respray job through D M Keith (who did the work ) and Skoda for a while, to no avail. To cut a long story short, my 2010 Yeti had the rear wheel arch damage problem common in Yetis of this age and earlier that didn't have the plastic protective strips fitted. D M Keith Leeds resprayed all four doors and fitted plastic protection strips to the rear wheel arches. Skoda picked up the bill. My concern is that after 18 months the doors looked like the attached images. They are now considerably worse after another half a winter - my requests over the summer to have this fixed under warranty/guarantee were fruitless. In my opinion, a complete respray should last a lot longer than 18 months, and should definitely not make the sprayed panels look worse than they did before. Skoda was not interested in rectifying the problem, and D M Keith was adamant that it was Skoda's problem. My questions are 1) Is this an acceptable result 18 months after a respray, or should D M Keith rectify FOC under guarantee what I consider shoddy workmanship 2) Should I pursue this further in the small claims court or just limit the damage with a tin of rust stopper and a can of silver spray paint from Halfords? Thanks for your help!

Welcome.

Do you know about the Zinc Inclusion issues with some Yeti.

 

Was the car professionally inspected and a report done on it? 

Was the Manufacturer / Warranty underwriter involved or just the Dealership?

?

Did DM Keith do the Body Work or was it farmed out?

That isn't good at all.  If the dealer is denying responsibility, go to the Trading Standards people for advice then take it from there.  Rust should not appear on any modern car bodywork.  As soon as you try to repair it yourself, the dealer and Skoda will certainly deny any responsibility at all, citing your work as a contributory factor.  Best of luck.

Also worth noting that from my experience with my Octavia, once a repair is done by a body shop (even the Skoda approved body shop that did a warranty repair) the repaired panels are no longer covered by the Skoda warranty but by the body shop that carried out the repair.

 

In my case the warranty repair was approved by Skoda and my local dealer took it to a VW approved repairer about 60 miles away. When rust returned about 18 months later they simply directed me to the repairer who was no longer trading.

That is a shoddy job and totally unacceptable.
The helicopter tape protection should cover the back edge and wrap under the door too, check on another Yeti.
The responsibility for that is down to whoever did the paint job, insufficient primer and topcoat flaking is caused by a non existent bond due to poor preparation between coats.

Thank you for the quick responses AwaoffSki and nbramwel! I am not aware of any zinc inclusion issues. As far as I know, D M Keith di the work. I took the car to D M Keith, who did the initial examination, including doing a paint thickness measurement. They then requested a few weeks later that I bring the car back for a third party to assess. The "external"assessor and the bodyshop manager took a long time doing their assessment, threw some acronyms and industry reference codes at me, and I heard nothing for weeks. I have not seen his report. The dealer (D M Keith) and the manufacturer (Skoda) have been involved. The Bodyshop manager then phoned me to say that Skoda would fund the work. When I phoned back, there was a new bodyshop manager who said that the work would only be funded to 70%. By the time I got back to him, that funding had been withdrawn - hence my fuitless battle with Skoda customer services. nbramwel - I'm please I haven't touched it, as I suspect this will end up with trading standards.

Edited 24 January, 20188 yr by SeanRM
Added information

Thank you Gyp - fortunately D M Keith in Leeds are still trading, so I will take it up with them again.

Thank you Urrell, I have no technical knowledge of car paint jobs, but what you have said makes a lot of sense. I have owned cars for 30 years, and this is the first time I have ever had a rust/paintwork problem. Interestingly, the tape is pulling away from the inside of the wheel arch - so another bodge job...

Actually Skoda UK are not able to wash their hand of the issue after the Warranty Work is approved to an Approved Repairer to repair to Factory Standard or better, 

because the Factory Standard / Quality Control failed.

So Skoda UK can pay for their favourite Inspectors to Inspect and then have the issue rectified, and if panel replacement is required that should have been identified originally.

http://briskoda.net/forums/topic/430237-bonnet-paint-defect 

 

http://skoda.co.uk/about-us/contact-us 

Get a Handler, and if panned off a Senior Communications Manager, and if panned off a Senior Manager and a Solicitor to deal with them.

Then the Independent Inspectors report, then they pay attention.

 

 

Too many Tommy's working in Franchised Dealerships.  Deaf, dumb, and blind kids, that sure play customers like pin balls.

Edited 24 January, 20188 yr by AwaoffSki

If it’s RED it’s RUST