Is anyone else having an issue with the Status Display on the Android App?

 

I have tried an uninstall and then re-install to no avail.

 

It will give me the basic status, so I know where the car is and that it is locked, however there is no status for the Windows or Lights or fuel range - all of which are correctly reported if I login to the Skoda Connect Portal Online on my Laptop. So the data is making it to the Skoda Servers but it seems not back to the Android App.

 

I am on EE - however I use a Dongle with a 3 Data Sim in the car and that side must be working OK as the Data is available using the Online Portal on my Laptop. It is as if the App isn't able to get all of the data from the Skoda Servers, I'm sat in the office at the moment and so the App is paired to a 50 Mb/s FTTC connection via WiFi.

 

Thanks.

 

Paul

 

 

So just in case anyone else has a similar issue - I have been chatting with Skoda UK using Direct Messages on Twitter and it appears that the feature isn't yet supported on my P20Pro. Here is the reply from Skoda UK:

 

Thanks for sending that through. It appears that your phone is currently not fully compatible just yet, however, our Technicians are working to adopt compatibility for this phone, along with others. This will explain why the app isn't working properly on your device. We suggest waiting for a new update so that you can get your app up and running. We hope this helps, please let us know if we can be of assistance with anything else.

 

I'm not aware of any compatibility list for the Connect App, I have asked them if there is one and if they have an ETA for the fix. Must admit I'm not very Happy, doesn't explain why some data is available but not all data.

Update Skoda UK have directed me to this website http://compatibilitylist.skoda-auto.com/ not that it mentions Skoda Connect App Compatibility for any phone.

Mine was working fine until latest update. Has now failed twice.

Rebooting resolved it last time but this time I will wait for Skoda to address their server as it clearly is their fault.