On 28/08/2019 at 16:50, Rooted said:

PS

Important.

If they ask why Annual or Bi-annual Body Inspections are not on record as being done, ask them why not as the car had Main Dealer Servicing and it is part of the Services and should be carried out, if not the records show who never did it.

Having spoken to the warranty guy at my local dealership I can certainly identify with this. It is obviously a standard attempt to convince you not to proceed.

 

In my case I bought a car with full dealer servicing at a different dealership and had it a year now.

 

Today, he was coming up with things like the car should have had the extended range service done, otherwise Skoda wouldn't touch it under warranty

 

The thing is all that is required is a full service history and by law a manufacturer cannot even insist on dealer servicing, only that the car is regularly serviced. In my case the car is 7 years old and only has 15,000 miles. If a full service was done say after 3-4 years and the dealer didn't notice anything, then that is enough to satisfy the warranty requirements IMHO. Given the known issues, you would think the mechanics in the dealerships would have been warned to look.

 

In any case, this is a known fault, so the cars could have been brought in for inspection by issuing a recall.

 

I will definitely be pursuing this as far as I can.

 

Had a Fabia before and otherwise good cars to be fair.

In addition to the above, the other aspect to this is that the SKODA dealer that did all the servicing and sold me the car second hand (also sold it new) was the only garage to ever look at the car and I was assured that the car was serviced completely by the book.

 

You would think that when a SKODA dealer is selling a second hand car, that a body inspection would be done.

I'm thinking if the paint on the outside of the car is bubbling there is perforation. Absolutely no other explanation good paintwork would go bad if nothing has happened on the outside. Ok, full service, history perforation = car fixed by SKODA free or charge. Simple, bring the car in, courtesy car please, see you in a couple of weeks. Should be that simple, right? Watch this space, something tells me not.

I'm also encountering resistance from Skoda with my 2016 Citigo despite this rusting being a blatant manufacturing fault. Has anyone considered taking this up with UK's themotorombudsman.org? Or ombudsman.europa.eu... tradingstandards.uk?

The thread started in 2018 about a 2014 Citigo, there were issues pre that and Skoda UK & VW UK could not have cared less. 

Hello, I found this thread quite by chance after a Google search querying whether the Citigo problem with rust around the petrol cap was common.  The garage owner who sold me the car last year claims it's "common" and offered to repair it for £200.  A local car body repairer quoted me £1,800 to replace the whole wing.  I am now getting a third opinion but, as a pensioner (female) having had three Skodas from new since the Felicia, this is not an area of expertise and quite worrying.  The car is 12 years old.  The service record shows the car was registered in Aberdeen and there were no checks for rust damage.  "Buyer beware" I suppose.

Skoda offer a 12 year perforation warranty for corrosion. Perhaps it is still just about covered? It depends when registered I suppose. It is worth taking it to a Skoda dealer and seeing if it is covered or perhaps some financial assistance getting it repaired as it is a well known problem AND warranty has only just expired? It doesn't hurt to ask.

Thank you Luckypants for your suggestion

On 01/02/2024 at 17:43, Citigo12 said:

Hello, I found this thread quite by chance after a Google search querying whether the Citigo problem with rust around the petrol cap was common.  The garage owner who sold me the car last year claims it's "common" and offered to repair it for £200.  A local car body repairer quoted me £1,800 to replace the whole wing.  I am now getting a third opinion but, as a pensioner (female) having had three Skodas from new since the Felicia, this is not an area of expertise and quite worrying.  The car is 12 years old.  The service record shows the car was registered in Aberdeen and there were no checks for rust damage.  "Buyer beware" I suppose.

The problem with a £200 repair would likely be that no attempt is made to deal with the underlying cause, meaning the problem would come back.

The problem is rusting from the inside out. If you were to get a torch and look up inside the wheel arch, the cause of the paint damage on the outside would likely be all too apparent.

Thank you.  A friend recommended a local repairer and he also thought it would come back.  He estimated £400 having inspected the undercarriage but suggested, given the age of the car, that I live with it.  

Very important win with a Warranty Claim.

http://briskoda.net/forums/topic/528055-succesful-warranty-claim

 

An update.  I decided to deal with the rust myself by using rust barrier paint etc. and then finally put a circle of adhesive black daisies around the area to make it look beautiful (my words) rather than ugly. 

We have just got our 2014 Citigo back from having the rear offside panel replaced under the Škoda 12 year anti perforation warranty, we have  owned the car from new and having a full Škoda service history including the extended scope inspections were crucial to this successful warranty claim, which also included the fitting of wheel arch liners to prevent the rust returning

Edited 20 April20 Apr by Williami33

@Williami33 Wonderful. Do you have any pictures showing how bad it was? Did you have the support of the dealership and did they photograph and submit the Warranty claim. Did it require an inspection by other than the Dealership workshop or warranty manager?

It was brought to the attention of the service advisor that there small bubbling around the fuel filler cap when the vehicle had its 11 year service,  once the full service history including all the extended scope inspections had been carried out were confirmed, the dealership dealt with the issue in accordance with the Škoda TPI resulting in it being booked into a Škoda approved body shop for repair under the 12year anti perforation warranty

On 22/04/2026 at 15:04, Williami33 said:

It was brought to the attention of the service advisor that there small bubbling around the fuel filler cap when the vehicle had its 11 year service,  once the full service history including all the extended scope inspections had been carried out were confirmed, the dealership dealt with the issue in accordance with the Škoda TPI resulting in it being booked into a Škoda approved body shop for repair under the 12year anti perforation warranty

I'm glad Skoda sorted it out.

The end result is of course correct but the route taken by the dealership in requiring extended scope servicing is completely wrong. Even an oil service has a body inspection for example. It stands to reason that, whether or not you have had your air filter replaced at the appropriate time, has no affect whatsoever on rust coming from the inside of the body.

Other manufacturers do require specific body warranty inspections, but even now the Skoda policy hasn't changed regards the body protection warranty.

For the paint to be bubbling on the outside, this means the rust has penetrated the full way through the sheet metal, so this didn't happen since the last inspection. You did take every single service you could have and still they didn't spot it early. This is despite the fact that it has been a known issue for years.

When there were Service Books up to about 2010/11 in the UK there was a page after the Service Page for the Body Inspection, and that Was Minor & Major / Annual Servicing. The Inspection was supposedly each 2 years. The Skoda Inspections have never been in the T&C,s of the Corrosion Warranty. Never stated as at any period, annual or biennial or periodic. Skoda UK often says 'Inspections not carried out'. Well if they are required a Full Main Dealer Serviced Vehicle with No Record of Inspections tells Skoda UK who it is not doing 'Inspections; and Reports, and noting Corrosion or poor body repairs. That will include 'Skoda / VW Group Approved used cars.

@Evolution13 Yes, it appears the classic defend, deny, deflect strategy is in full flow. Given that no servicing at all is specified, the car should be inspected within a short timescale and unless there has been some drastic alteration done, if the rust came from the inside, Skoda should put the car back to the correct state had it not happened. Preventative measures to rectify the design defect should be included as well. Given that the issue is rust, the timescale should be as soon as the car can be booked in at an appropriate repair centre.

I think it is the case that the current state of the law is that manufacturers cannot specify dealer servicing for any part of the warranty. They can ask for evidence, but in the context of this thread, as above, there is no servicing stated in the terms of the body protection warranty anyway.