SKODA KAROQ EST 1.5 TSI SE L

10,000 miles, 11 months old.

I recently had alerts that an oil service is due. My 1st service is also showing up as being due in 40 odd days (i.e.1 year since purchase).  I'm at the mercy of what the car pings at me because the only documentation I have is that I have paid for a service plan covering the first two services.

 

I assume an oil service is an oil change?

 

There are no "low oil" alerts (I have checked the dipstick and the level is getting low but has a while to go)

 

So what prompts this oil service and why so close to a normal service? Given the bulk of the 1st service (under the service plan) will be an oil change why would I have to pay the advertised £99 (on the Skoda website) for an oil service now?

 

Obviously I'll phone the dealer shortly, just want to arm myself with some information!

 

Thanks,

Karob.

There are two service types on the car that have a different time schedules, inspection service and an oil service. When these two are close I use to combine them so I only have to make one trip to the dealer.

 

Personally I change the oil once a year (max 10k km) due to our harsh climate and cold starts.

The car will have had the Variable Servicing that was set at the factory changed to Fixed at the PDI,  The cars have Long Life oil. Now probably VW508/509 0w 20 FS LL.

so Fixed Servicing is 9,400 miles / 372 days for Oil & Filter changes..

Service Plans are on Fixed Servicing. 

 

You should be asked before getting a car what Servicing regime you want.

http://volkswagen.co.uk/owners/servicing/regimes

 

10,000 miles or 12 months which comes first so in your case 10,000 miles. (fixed) You don't just get an oil change you get levels topped up and any updates         

(Service plan covers first two consecutive services limited to 1 x Oil and 1 x Oil and Inspection service.) this info is off the skoda website First 2 free services when taking pcp

Edited 7 March, 20197 yr by skoda1982

Minor service which is an Oil & Filter,

and then what they might like to call a Major Service, which is Oil / Filter , Pollen filter and as the 1st.

 

The Interim, and Major or Inspection Service is all just part of the confusion.   Minor, Major time about with fixed servicing was just so simple.

 

Get out the Service Plan information, read the T&C's.

 

The car is just flagging that the first annual service (ie an Oil Service) is nearly due. It's probably doing it early as it's based on when the car was put through PDI rather than when you picked it up - that was certainly the case with my car.

Which is why it is done showing 372 days and not 365. (9,400 / 10,000 miles)

1 year and a week, on the assumption the car is collected days after a PDI.

(then there are holidays, and when resetting it allows that people might not get booked back in a year later for servicing.)

Allowance is made anyway with Warranties, it needs to be because the T&C's only say to Servicing Guidelines and the cars Service Code is for Variable and many Dealerships are at it with putting to 'Fixed' without the authority of a Customer / Owner.

Edited 8 March, 20197 yr by Skoffski

Thanks for the comments, much appreciated. Looks like it is down to terminology, not helped by the absence of any documentation (paper of electronic) on the service plan I have purchased.

 

With the exception of a single letter about the fixed price service plan that only includes "how to book a service" and "what the plan includes" The latter being simply

"1 x minor service

" 1 x major service"

 

Car tells me an "Oil change service" is overdue - so from what has been said that is the first  (minor) service

It also tells me an "Inspection" is due in 9800 mi or 42 days. eh???? - from what has been said that will be the 2nd (major) service. I guess the ambiguity is because the 1st is overdue.

 

Anyway, I'll get it booked in.

 

9 hours ago, Skoffski said:

Which is why it is done showing 372 days and not 365. (9,400 / 10,000 miles)

1 year and a week, on the assumption the car is collected days after a PDI.

(then there are holidays, and when resetting it allows that people might not get booked back in a year later for servicing.)

Allowance is made anyway with Warranties, it needs to be because the T&C's only say to Servicing Guidelines and the cars Service Code is for Variable and many Dealerships are at it with putting to 'Fixed' without the authority of a Customer / Owner.

 

My dealer said they cannot keep it on variable as i got 2 free services with pcp

 

That would be right if the terms are 'must be on a fixed service regime'. 

 

But that makes it a Minor and Major Service.  Oil Change and Filter x 2.

But at 2 years that does not get a Air Filter Changed, or Spark Plugs changed, but it should get a Pollen Filter.