Hello

 

Well on a previous post I mentioned having a service at garage I wasn’t happy with. It was my first visit there and they never advised me about an air con sensor problem

 

Anyhoo had it replaced on Friday. They picked my car up and dropped it back off. Is it correct that I was given no paperwork to say the work has been done? Called them today and they said they don’t give paperwork for warranty work and they just claim the money from Skoda themselves. I then said how much warranty is on the work they have done. They said until the end of my existing warranty. So if I had 1 month left of my Skoda warranty and the new part they have fitted failed after 2 months then I would have to pay for it to be fixed? Doesn’t seem right to me. 

 

They also won’t fix the glove box cover not closing properly which is a common fault on here. They blamed my sat nav.  Also can’t fix my electric boot opening by itself saying nothing was found:-( 

Edited 4 May, 20197 yr by tigermad

The explanation given regarding time left on parts fixed under warranty is, as far as I am aware, the same for the warranties supplied by all car manufacturers.

 

The Skoda garage I use give a paper work receipt of all work carried out including warranty work so there would appear to be no reason for your garage not to do it, unless of course they are possibly claiming for work that was not carried out.

 

 

Edited 5 May, 20197 yr by GAG

Hi

Beadles Skoda Maidstone, allways give you an invoice on warranty work.

 

There is no amount in the price column just a 00.00, but it shows the work done.

On 04/05/2019 at 23:33, tigermad said:

they don’t give paperwork for warranty work

the same in Latvia :(

It's green thinking!
just imagine how big will be stack of papers after 34 service visits in 38 months

22 hours ago, GAG said:

The explanation given regarding time left on parts fixed under warranty is, as far as I am aware, the same for the warranties supplied by all car manufacturers.

 

The Skoda garage I use give a paper work receipt of all work carried out including warranty work so there would appear to be no reason for your garage not to do it, unless of course they are possibly claiming for work that was not carried out.

 

 

That’s what I am thinking. They have not done anything to the car. 

Whats also weird is they dropped off a courtesy car too and did not have to sign anything for that either.

Your car, your property, your responsibility and the 'Authorised Repairer' is you agent doing Warranty Work for you and your Warranty Provider.

 

So if the 'Official Skoda Secrets act' crap is being pulled by some idiot on a Service Reception desk go ask the Dealer Principal and if they are a muppet get in touch with the Warranty Provider, Skoda UK if in the UK and get the information provided to you saying what parts have been replaced and what work was done.

It'll be a dealership thing. 

 

I get it whenever I've had work done by BMW under my Insured Warranty.  Had a massive job on our last car (possibly over £10k) and I had to battle to get any paperwork for that.  By the same token, I know of other people who've never had an issue getting paperwork for BMW warranty work.  It's stupid.

It is definately a dealership thing!  For warranty audit purposes. Each claim/jobcard should have a foc invoice signed by the customer to aknowledge the work/parts been done and replaced which is kept with the claim/jobcard.  A 2nd copy of this foc invoice should be given to the customer.  

 

This is why soooo many dealers are getting fined hundred of thousands due to warranty audits and errors by warranty admins..... I used to do internal audits within group (sytner group) and it is shocking what some warranty admins do!  

 

 

Sorry bit late here ! yeah I have always had a description of the work provided.