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Does anyone understand Skoda servicing?

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Quick question for those in the know.

Bought my Fab vRS in October last year with 9.5k on the clock. It was seven months old. Due to the close proximity of the 10k mark I asked for it to be serviced before I picked it up and this was duly done.

However as it was nowhere near a year old they only performed an oil change service, and the book was stamped accordingly.

It has now just passed the 1 year mark, so I asked my local Skoda stealer if it still required the annual inspection bit or whether that could wait until later in the year when it had the next oil change as it will have no way covered another 10k by then.

I have only covered about 1k in it since the last oil change, and they recommended that I have the full 1 years service including oil change. I said no I didn't require that as it's only a second car and it's only got 1k's worth of mileage on very very expensive PD oil and I am not going to shell out that again after one thousand gentle miles!

I then ask if they can perform just the inspection bit of the service as it doesn't require the oil change, this will then hopefully keep everybody happy and the warranty thus intact.

Yes he says, so I ask how much, " dunno, about

Here's my analysis as posted previously - I gave up trying to get to a sensible conclusion and have decided just to have 10,000 mile annual inspection services every eight months. Hence I've had a 10,000 and a 20,000 service but the latter was done without the brake fluid change which can wait until the 30,000 service at 24 months.

From http://www.briskoda.net/forums/post313825.html:

Skoda have caused real confusion here

It's reasonably clear what happens if you do 10,000 or 20,000 miles a year and 5,000 can be readily deduced. But what if like me you're doing about 15,000?

Here's a posting I made on another thread to which no one gave an explanation:

The Fabia has an absurdly stupid servicing regime.

"Every 10,000 miles carry out an Oil Change Service.

After one year carry out an Annual Inspection, the Annual Inspection always then includes an Oil Change Service.

If the car is driven 10,000 miles before one year has elapsed, carry out an Oil Change Service

If the car is driven more than 20,000 miles in a year, the Inspection Service should be carried out every 20,000 miles and not once a year."

There are then various additions at 20,000 (lots), 40,000 (lots), 60,000 70,000, 80,000, 100,000, and 120,000 mile intervals (not all relevant to every model) - and various additions at 2 year, 3 year, 4 year, 5 year and 15 year invervals (again not all relevant to every model)!!!

So let's example various scenarios:

For a car doing 5,000 miles per year:

An Annual Inspection including oil change every year - with a major service every four years - excepting brake fluid being changed every two years...

For a car doing 10,000 miles per year:

An Annual Inspection including oil change every year - with a major service every two years.

For a car doing 15,000 miles per year:

This is the tricky one - and potentially the one I fall into. In theory you'd have an Oil Change service at 8 months - then an Annual Inspection at 12 months; but an Annual Inspection is defined as including an Oil Change so the oil would only have been in the car for 5,000 miles... Then FOUR months later when the odometer hits 20,000 you have to have ANOTHER service!!! Now if this was only to inspect things due at the 20,000 service and not an Oil Change you'd then FOUR months later have to have an Oil Change since it will then have been in the car for 10,000 miles... And then the second Annual Inspection FOUR months later... This just doesn't make sense and I'd appreciate anyone who can interpret what I've suggested differently sticking within Skoda's stated regime.

Another interpretation would be to have an Oil Change service at 8 months/ 10,000 miles, then an Annual Service at 15,000/ 12 months - and then an Annual Service every 8 months/10,000 miles. Though this then doesn't fall into the 20,000/40,000 scenario so can't be the way forward.

As Hellfire suggests the "simple" way of looking at this conundrum is to simply take the Annual Inspection at 8 months/10,000 miles and work simply up from that point with an Inspection Service every 10,000 miles/ 8 months.

In fact that appears to be what the Service Record is suggesting because in mine it says "Next Inspection Service at 10,000 miles" which technically is INCORRECT! It should say "Next Oil Change..."

For a car doing 20,000 miles per year:

After 6 months an Oil Change service, then an Annual Inspection at 12 months (being a big service) , then an Oil Change service only at 30,000 miles/18 months with another big Annual Inspection at 40,000/2 years.

The result must be a certain degree of confusion when it comes to booking a car in for servicing - and it also presumably means fixed price servicing is impossible owing to the variety of things which might need doing at a service depending on the annual mileage

I'll be trying to discuss it with the dealer in about July if no one can come up with a more logical explanation...

Bought my Fab vRS in October last year with 9.5k on the clock. It was seven months old. Due to the close proximity of the 10k mark I asked for it to be serviced before I picked it up and this was duly done.

However as it was nowhere near a year old they only performed an oil change service' date=' and the book was stamped accordingly. It has now just passed the 1 year mark, ...I have only covered about 1k in it since the last oil change...[/quote']

I'd say they were probably correct in giving it an "Oil Change only" service. If it had been driven in the same way as before the sale it would have been nearly up to 20,000 by 12 months.

However if I interpret what you've said above correctly you've only done 1,000 miles since October? Even for a second car that seems rather low mileage?

  • Author

Yep, I only live 2 miles from work and the weather has been nasty all winter and I didn't want to get my precious little Furby dirty!!!

After being charged 60 odd quid for an accelerator pedal cover and now they want 120 notes for a service is doesn't really need it won't be my precious little Skud for very long! After 20 years I've finally had my fill of VAG dealers.....Grrrrrr.......:thumbdwn: :rofl:

My Octy vRS is on variable servicing - 18000 miles now and service indicator has come up. It's booked into Star Performance on Saturday for a service. Including a change of brake fluid (Millers racing fluid) I've been quoted about £130.

Moral? Go to a specialist!

  • Author

With the block exemption rules on servicing I 'could' just take it to a specialist, and it's becoming increasingly likely I will. It's just a shame that a supposedly cheap to run car demands TWO oil changes in 1000miles just because the service department at my main dealer can't just say "bring it in and we'll charge an hours labour or so" to do the annual inspection part of the service which is only a visual inspection as far as I'm aware(?), put the stamp in the book, keep the warranty intact and get some loyalty out of a potential repeat customer. One of the reasons I moved away from VWs and SEATs was that the Skoda dealerships were supposed to be both slightly cheaper and provided a better customer service. I have FOUR times contacted my local dealer now, and for one reason or another, three times I have gone away feeling somewhat needlessly deflated, hence they have yet to get a penny out of my and here I am finding myself giving them negative publicity on a widely read public forum.

I wanted to buy a car from them but the salesman was ignorant and never bothered to phone me back.

I wanted them to check a misted headlamp the they told me I was wasting my time and they wouldn't do a warranty claim unless it was completely obliterated.

I wanted a part but the part cost a fortune for what it was (essentially cosmetic), not their fault that time and the guy was helpful, but Skoda UKs pricing was a little 'optimistic'.

I wanted a very basic service inspection, they wanted 120 quid! They could have the business for a more major service later in the year if they did a reasonably job (and it would be hard for them not too!)

So yes, a specialist would be ideal, but it shouldn't have to be that way!!!

I wanted to buy a car from them but the salesman was ignorant and never bothered to phone me back. That is poor

I wanted them to check a misted headlamp the they told me I was wasting my time and they wouldn't do a warranty claim unless it was completely obliterated. Sad but quite true' date=' but they could of had a go and asked[/color']

I wanted a part but the part cost a fortune for what it was (essentially cosmetic), not their fault that time and the guy was helpful, but Skoda UKs pricing was a little 'optimistic'.Skoda pricing is the same as anyone else in the VAG group aside from the elite brands i,e Bentley

I wanted a very basic service inspection, they wanted 120 quid! They could have the business for a more major service later in the year if they did a reasonably job (and it would be hard for them not too!)

Just playing a little bit of devils advocate.

So what's your thoughts on Andy's comments re: owners that cover 15k a year? What sort of schedule would you reccomend?

Chris

  • Author

Inspection costs 120 notes without any oil???

What do they inspect exactly Ross?

  • Author

Oh and just a quick one, on my old Beezer 130 Sport I suffered a broken side repeater due to some careless parking by a 4x4. SEAT dealer was about 20 percent cheaper than the VW dealer with the same lens. Mind you I could have bought a pair for less on ebay!!!

If it were mine id just have an annual inspection done at 10k. Then its good for another 10,000 miles or a year from that point.

IWhat do they inspect exactly Ross?

You should have a copy of the service sheet.

And its in your owners handbook iirc.

  • Author

10k service was done by VW dealer I bought it from before I collected it as per original post. No invoice thus provided. Was five months away from being a year old so a bit much to expect them to carry out full annual inspection.

Hopefully the attached will help with what they inspect...

InspectionService.jpg

  • Author

^^^Nice one! Thanks :thumbup:

Basically the 10k non oil change service doesn't really cosist of much as I suspected.

I'm not being anti dealer here either. I accept that they are businesses and exist to provide work to people, provide a service and to make money for their directors and shareholders. I used to work in the motor trade many moons ago and now am involved in the day to day running of a commercial vehicle fleet consisting of sixty or so vehicles (it does vary a very slightly according to work load) so am well used to dealing with workshops etc.

I'll try another fairly local dealer to see what they have to offer, and then I will approach Skoda next week to hear their slant, but I honestly think for a basic inspection only on a low mileage car it shouldn't be more than an hour and a half's labour absolute maximum, so say 90 quid tops, and I know for a fact it won't take them that long.

If it's over

If it were mine id just have an annual inspection done at 10k. Then its good for another 10,000 miles or a year from that point.

I would agree with that.

Have the oil service done every year or 10,000 miles.

If you dont do 10,000 miles a year have it done every year.

If you do 15,000 miles do the mileage service , just tag the brake fluid replacement the nearest service that you will be doing.

That is what I would do.

That is what I reccomended to my customers when they came in.

What is the point of dragging a car in to do some other checks a few months after a service?

Nah get them all checked at the same time.

Sarah

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