If you have a car with persistant fault that is not found by the dealer on inspection but it is there after Skoda Assist checked it out but the dealership still cannot replicate the problem.  How do you stand with the insurance company if this fault occurs and causes a major accident with possible injuries.

What is the fault

 

@Channel   Is this the Karoq?

?

So what is wrong?

 

Skoda  / VW Group have people driving loan cars because 1.5 TSI Manuals and DSG's were too dangerous to drive but Dealerships and VW Group said it was a characteristic.

 

Cars unsafe to drive are a drivers responsibility, so do not drive them, get them fixed, and if under warranty get the warranty provider involved, or the manufacturer, 

corporate responsibility from the Service Desk staff, Service Manager, Warranty Manager to the Dealer Principal and then all the way up, to VW Groups CEO and Management Board.

 

 

PS.

Sorry i thought this was in the Insurance Section, i see now that it is in the Karoq Section.

 

Leave the Karoq at the dealers, refuse to drive it, have them have the Dealer Principal or Sales Executives or Warranty Manager risk their lives and you can borrow the Demonstrator they drive.

Have Skoda arrange it on Monday. Or Skoda Assist.

Edited 14 September, 20196 yr by Roottootemoot

The car was bought on September 4th 2018 and is a Karoq 2.0 SEL DSG 4x4.  On the 22 Sept  when leaving a shopping centre it reverted to idle when in drive requiring me to find a safe place to stop and restart which appears to reset  everything and it then drives normally until the next time. It has done this on 12 occasions some on roundabouts some at traffic lights and one  time on the M42.  There was a hard shoulder, I was a lucky boy. It has been to Skoda in November (No fault found)  Back to Skoda in May 2019 after it went to idle in the middle of a large roundabout, fortunately the time to restart was quicker than the traffic from the right( just)  (no fault found)  I have been trying to replicate the problem so that in a safe place I can wait for Skoda Assist.  This happened ten days ago by accident in a place that was safe to stop and sit there with the engine running until Skoda Assist arrived.  Did a report sent it to Skoda which said that the car is undrivable unless restarted amongst other information. So back to Skoda it went,who have  had it ten days and cannot replicate the problem.  My wife will not drive it and I am not that keen either particularly on fast moving roads or busy roundabouts.. So we are limited to very local driving  where, if anything does happen I can usually find somewhere to stop.  The other problem is selling it. No manufacturer will be interested if, as you should, tell them about the problem.  So the only place it can go is back to Skoda.  I have had three cars from them before and no problem at all.  But this one needs to go and be replaced with a new model.  £ 30,000 and all I dare do is to drive 4 miles to Tesco and home again. Thanks to all who have replied.  Hacked off does not cover it. 

PCP/PCH is your friend. Throw the car away after the rental period.

 

They don’t last any more.

Simples, do not drive a death trap.   

 

Tell Skoda UK Customer Services in writing, with a solicitors letter if required.   You need to deal with the Dealership though,. they sold it.

 

There is a Warranty and a serious fault, if they need an Expert Engineer to get involved then so be it because the Dealership obviously are out of their depth.

Unfortunately it was bought for cash and a part exchange deal.  So I have to wait for a decision on Monday or another delay.  One thing is for certain, it is not coming back here.

I don't think anyone has anything to worry about when it comes to insurance companies not playing ball in the event of an incident.....they'll just payout with very little investigation or even none at all.

 

The idea that they send in the 'forensic' team to look for ways and means not to pay out is a myth.

 

I'd welcome a change in attitude..........apart from anything else it might help reduce the 'cash for crash' business that keeps the economy going around the northern metropolitan areas.

@Channel

It makes no difference that you own the car, the 3 years manufacturers warranty and Consumer Law is what matters and a safe vehicle fit for purpose.

Have VW Group / Skoda UK deal with the safety critical fault, then flog the car if you want, or have them arrange a suitable deal for you not to have lemon to drive.

 

 

@Berisford  Nonsense.  It is no myth where an ECU is removed to check for Remaps.

 

I take it you have not dealt with many loss adjusters or examiners.   It might be another Insurance company with the dead or seriously injured person that is having a vehicle investigated.  3rd parties.

 

?

Do you or have you worked in the Insurance or Motor Trade industry or with Loss Adjusters?

 

Insurance companies will pay out on 3rd party claims and maybe to the policy holders, 

but with what we are talking here, VW might be footing the bill if there are deaths or life changing injuries.

 

Then as to someone posting on Social Media that their car is dangerous and then they drive it, the responsibility falls on them and VW Group IMO.

 

Don't drive possible death traps.

 

**Melissa Ryan was not driving a car with a DSG.**

 

These were / are DQ200 DSG's, and nothing to do with wet clutch ones, and before the World Wide recall and excluding Europe which was a Service Campaign.

You would think, VW, Audi, Skoda, SEAT would learn and take more Corporate Responsibility with serious issues.

 

 

 

 

 

Edited 15 September, 20196 yr by Roottootemoot

On 14/09/2019 at 15:00, Channel said:

If you have a car with persistant fault that is not found by the dealer...

...the dealership still cannot replicate the problem.

 

If experts conclude there is no fault then there is no fault. What else are you supposed to do but take it to the experts?  Skoda assist ( a 3rd party breakdown recovery agency ) are not the experts, they do not have the proper equipment to diagnose faults on your car.  (That's not to say the AA or RAC are wrong and Skoda are right, but your default advice has to come from the experts)

 

Out of a good few thousand 2.0TDI DSG 4x4 from 2018 cars from Audi, VW, SEAT and Skoda in the UK the issue will not be unique, 

then there are other world regions. 

It does not matter if only a few vehicles, VW Group should know by now.

http://briskoda.net/forums/topic/469973-karoq-20-tdi-4x4-violent-stalling-in-1st  This is a manual.

 

http://briskoda.net/forums/topic/455086-hesitation-on-acceleration-and-esp-blinking

 

1.5TSI DSG, throttle issue.

http://briskoda.net/forums/topic/463302-no-throttle-response-on-start-up