Yeti 2.0 TDI dsg L & K ~ Panoramic Sunroof

[anfieldrob]

Bit of newbie here so any info or assistance greatly appreciated. My wife’s running a Yeti L&K (Dec. 2015, 60,000 miles). Twofold problem involving panoramic sunroof & mechatronic unit. The story (short version !) Car broke down & RAC restarted after establishing that water leaking into drivers footwell & then having to carry out diagnostic reset as gear selection (2.0 dsg) not operating. Had already got car booked into Local Dealer for regular service (they had carried out all servicing from new). The following day I checked the drainage holes on the sunroof (strimmer line works well for this by the way) & water seem to be flowing freely through door outlets. However the same gear selection problem occurred so another call to RAC. On this occasion the guy  carried out more extensive check...suggested that water leak was probably being caused by Panoramic Sunroof (he seemed to hint that this was not uncommon with the L&K version & that seems to be borne out by similar posts by other members). Also did a diagnostic check but had problems with doing a full reset & he explained that there had been significant water penetration both from behind the dashboard & throughout the electrics running behind the side panel of the footwell. The car was towed into Skoda dealer.....Two weeks later they said that they had experienced difficulties in establishing the precise nature of the problem & after sending the diagnostic results to the Skoda HQ in their opinion the Mechatronic Unit would need to be replaced ...so looking at a component cost in the order of £2.5k (plus labour) & that’s before they’ve even looked at the sunroof issue which, if proved to be be defective, could involve another £1/1.5k.
All in all VERY EXPENSIVE.

My concern is that the sunroof is certainly an issue that’s ‘got previous’ &, although the RAC mechanic was reluctant to be drawn too much, I was certainly left with the feeling that the water ingress had affected the electrics which in all probability, could have led to the mechatronic failure.....he had previously spent over 10 years working within VAG dealerships so was pretty conversant with ‘historical’ component issues. Apologies if I’m off the mark here as I’m not overly mechanically minded & I was just seeing if anyone’s had a similar experience & also request opinions on the likelihood of getting some support from either the dealer or Skoda direct. Initial comments from them suggest that as the car is now 4 years old they are simply taking an ‘Out of Warranty’ stance.
Many Thanks

[Sad555]

All sounds too typical for some,,,,,,,,,when in comes to getting Skoda to  help,don’t expect too much without a big battle especially  when out of warranty..............best of luck I’m certain more info regarding the mechatronic unit will follow

[Ootohere]

Welcome to the Forum.

Was the Oil & Filter change carried out on the DSG @ 40,000 miles or thereabouts and was that done at a Skoda Main Dealership that serviced it from new,

& is that showing on the cars service history?

 

 

Down this page is a multi page thread on the Yeti roof.

Then again in the Yeti Guides section.

Edited 12 February, 2020 by Roottootemblowinootsoot

[anfieldrob]

16 hours ago, Roottootemblowinootsoot said:

Welcome to the Forum.

Was the Oil & Filter change carried out on the DSG @ 40,000 miles or thereabouts and was that done at a Skoda Main Dealership that serviced it from new,

& is that showing on the cars service history?

 

 

Down this page is a multi page thread on the Yeti roof.

Then again in the Yeti Guides section.

Yep ....this was a third Yeti bought from same Main Skoda Dealership and they’ve always carried out the servicing on each vehicle. To be fair never had any issues with previous two cars plus prior to them I had a Superb (not dealt with by this Dealership) which was also a ‘hassle free’ experience. 
As car’s still in workshop at the moment I can’t check historical servicing specifically but each service has always carried out by them in accordance with manufacturers directives so I’m assuming that the oil/filter change would/should have been completed as part of that 40,000 service you mentioned.
Thanks for feedback on sunroof too.

[Ootohere]

I would not assume that the DSG was serviced unless you paid £189 extra at that service to have it done.

Plenty Full Main Dealer Serviced vehicles around that were not Serviced to the Manufacturers Schedule / Guidelines.

[anfieldrob]

7 minutes ago, Roottootemblowinootsoot said:

I would not assume that the DSG was serviced unless you paid £189 extra at that service to have it done.

Plenty Full Main Dealer Serviced vehicles around that were not Serviced to the Manufacturers Schedule / Guidelines.

OK thanks...as you can tell I’m not conversant with the ins & outs of the servicing schedule. So I’m assuming (again!!) that if done it should be listed down as a separate charge on the bill which covers that particular service. I’ll need to check the documentation but I’m away for a couple of days so need to follow up when back home. Where does that leave the situation if Dealers were not following Manufacturers Guidelines?... or is it one of those ‘optional’ service items where the customer is given choice as to whether it’s done or not. My wife certainly can’t remember being asked.

 Suppose I could ask the Dealer to check but not too sure how helpful they’ll be as their attitude at the moment can best be described as ‘standoffish’. 

[Ootohere]

The cars Service, Service Campaign / Warranty work history is logged into the Skoda System.

Skoda UK Customer Services can tell you what is there and send an email as a Dealerships Service Desk can.

[kenfowler3966]

The dsg service is at 40k and is done independent of the normal servicing as it is unlikely the car will have doe the 40k exactly when a normal service is due. The Hadex also should be serviced at around that mileage or earlier, and again is not included in the normal service. If you don't have a receipt for these being done, they won't have.

Not sure how a sunroof leak can be related to a mechatronics issue though. There are independents who can dimantle the mechatronoc unit and repir for far less than a replacement. eg if an actuator has failed, I understand the part cost is around £60, so it should be possible to repair it for under £1k including removal and refitting?

[anfieldrob]

19 hours ago, Sad555 said:

All sounds too typical for some,,,,,,,,,when in comes to getting Skoda to  help,don’t expect too much without a big battle especially  when out of warranty..............best of luck I’m certain more info regarding the mechatronic unit will follow

Yep ...get the feeling it’ll be a big, uphill battle but we’ll see.

[Sad555]

I only had 2 skodas the first an Octavia (only issue in just over a year was a faulty sat nav covered under warranty) the 14 reg yeti (dieselgate fix req but I always refused) had an rattle in the sunroof covered by a service recall and a failed haldex which was also covered under warranty but all 4 wheels were delaminating and I knew that would be a struggle with Skoda to resolve so thankfully managed to sell on,might have gone for a 1.5 tai Karok but understanding the lack of Skoda customer service when out of warranty And dieselgate decided To moved on and may have dodged the bullet with kangaroo issues with the karok .IF Skoda customer care was as good as its adverts customers would be a lot happier,best of luck.

[Stubod]

.....I am currently on my 4th Skoda, but because of some of these issues and Skoda's complete lack of customer care for what are obviously their design / manufacturing faults it will also  be my last....

[Expatman]

3 hours ago, Stubod said:

.....I am currently on my 4th Skoda, but because of some of these issues and Skoda's complete lack of customer care for what are obviously their design / manufacturing faults it will also  be my last....

Sadly, I think a lot of us are feeling like you. I am on my third but very much doubt the 4th will be from the VAG stable.

[Robjon]

9 hours ago, Expatman said:

Sadly, I think a lot of us are feeling like you. I am on my third but very much doubt the 4th will be from the VAG stable.

 

Same here.  My Yeti is my third Skoda but I doubt there will be a fourth.  Same reason as @Stubod but additionally, there is nothing in the current range that appeals.

[Expatman]

1 hour ago, Robjon said:

 

Same here.  My Yeti is my third Skoda but I doubt there will be a fourth.  Same reason as @Stubod but additionally, there is nothing in the current range that appeals.

All gone corporate, the flair has gone no more Yeti's or Roomsters or anything innovative just minor variations of corporate image.

[edbostan]

There are so many problems listed on this forum. I admit I have a Roomster and the PCV valve has broken and the 1st speed on the fan control has gone so that needs a resistor pack which is situated under the airbag. They are niggling problems which is not good enough for a 5-year-old car. Next time i am looking at Vauxhall.

[anfieldrob]

20 hours ago, Roottootemblowinootsoot said:

The cars Service, Service Campaign / Warranty work history is logged into the Skoda System.

Skoda UK Customer Services can tell you what is there and send an email as a Dealerships Service Desk can.

Thanks for guidance. Been in touch with Skoda Customer Service & they’ve promised to revert back within 48 hours. Meanwhile ‘The Boss’ has been in contact with Local Dealer & looks like she’s going down route of new Kamiq as she doesn’t want the hassle of long drawn out dispute & she needs to get back on the road. Basically been offered approx £3k below market value on the Yeti plus a bit of a discount (£600) on the Kamiq. The phrase ‘stitch up’ springs to mind but not my car therefore not my decision! (HaDeHa). 
Frustration is that it’ll be a win/win situation for both Dealer & Skoda & they get off the hook. The panoramic sunroof issue is something that appears to be a weak point on the L&K model & the mechatronic unit is a component that you wouldn’t expect to fail at 60,000 yet the manufacturer appears to absolve themselves of any degree of responsibility whatsoever.
As several people have commented Skoda have lost their ‘individuality’ which, at least, used to make them stand out as one of the more attractive car manufacturers. That’s one of the reasons why the Yeti worked so well...it couldn’t be mistaken for any other car on the road, before or since. Hopefully somewhere along the line they will eventually realise that customer service is important if, what has been a loyal customer base, continues to drift away from the brand. However somehow I doubt it as the corporate VAG philosophy holds sway.... also helped by ‘The Boss’ buying another one of their cars.

I despair!!!!!

[Auric Goldfinger]

I don't know wether you pay cash for your cars on on finance.  Finance deals could be a lot better for discounts. If so, take the finance and the day you get the keys in your hand Ring Skoda finance and pay off in full.  You will keep any included services etc etc No penalty for early settlement.

On the Skoda web site Skoda are offering £2 off the Kamiq ( better than the dealer is offering £600 )

Simples 

 

 

Edited 14 February, 2020 by Auric Goldfinger

[Stubod]

Originally I was going to change my yeti for the latest 2017 Yeti 1.2 dsg I could find, but put off by the potential for a dsg problem which would also be out of warranty, so I think I am going Suzuki Vitara for my next car, defo will not be having have another Skoda again which is a real shame as I think the Yeti is a great car.

I think it's a real bitter pill to swallow that you are going to end up taking such a big hit on yours AND having to buy yet another Skoda.....a real lose lose for you.

(As I have said before....Kamique -  1.5 engine, dsg and pan roof...the holly trinity?)

[anfieldrob]

5 hours ago, Auric Goldfinger said:

I don't know wether you pay cash for your cars on on finance.  Finance deals could be a lot better for discounts. If so, take the finance and the day you get the keys in your hand Ring Skoda finance and pay off in full.  You will keep any included services etc etc No penalty for early settlement.

On the Skoda web site Skoda are offering £2 off the Kamiq ( better than the dealer is offering £600 )

Simples 

 

 

Cheers Thanks for that useful info Auric

[Auric Goldfinger]

7 minutes ago, anfieldrob said:

Cheers Thanks for that useful info Auric

 

Sorry, It should read "  £2K  Off "

[anfieldrob]

7 minutes ago, Auric Goldfinger said:

 

Sorry, It should read "  £2K  Off "

 

7 minutes ago, Auric Goldfinger said:

 

Sorry, It should read "  £2K  Off "

Don’t worry I guessed that the was a missing K. 

[anfieldrob]

On 13/02/2020 at 16:16, Roottootemblowinootsoot said:

The cars Service, Service Campaign / Warranty work history is logged into the Skoda System.

Skoda UK Customer Services can tell you what is there and send an email as a Dealerships Service Desk can.

Hi again R*-*-t.

Turns out the oil/filter change hasn’t been carried out on the Yeti at 40,000 or since then. All a bit academic now as the boss has decided to trade in for a Kamiq. Curious though as to how this works as to whether onus is on customer to present car for this work or Dealership should call vehicle in to have work carried out between main servicing ....particularly where the fact that the work hasn’t been undertaken possibly leads to the component’s subsequent failure. 
Presume in this day & age the car’s computer system could be programmed to flag up the need to have the dsg oil & filter changed once vehicle hits 40k. 
Thanks for your knowledge & guidance by the way.

[Ootohere]

Sadly there are too many service desk staff up selling oil flushes, injection treatments and A/C servicing on nearly new cars rather than making customers aware of service schedule items that SKODA can not publish in Owners manuals or websites let alone have flagged up on vehicles service indicators.