The other option is to get a rebuilt gearbox.  Try speak to https://www.autogearbox.co.uk/dsg-gearbox-repairs/

Auto Gearbox as they rebuild gearboxes for a living - see whether it is easier and cheaper to get the car shipped to them and have it fixed.

Cheers guys,

 

I did ask the question on swapping the contribution onto the parts and unfortunately they cannot do that for some reason. I would accept if it was in fact a fuel pump or headlight that they couldn't offer any warranty on. But given the nature of the importance of this part in the vehicle being replaced without any further warranty offered, is like having an engine replaced after it has seized and not being offered any warranty on it. The alternative is as you say sell the car once its fixed, but then in the long run Skoda will most likely lose me as a customer. Although someone will buy my car and in some way they will retain that custom, but in the long run they will slowly lose more than gain I think.

You simply buy a Skoda extended warranty as the car has no known issues after a Skoda Approved Repairer has fixed it.  As it is there are people / members that had DQ200 DSG,s replaced while in manufacturers warranty and asked for and got an extended warranty as part of the agreement. The difference being the DQ200 had known potential issues and VW Group might or might not had them as part of the 2 service campaigns covering them and still were having premature failures.  Also other world regions had Warranty extensions given. 

30 minutes ago, varaderoguy said:

What I should add is that if you do get the work done by Skoda to replace the gearbox, you will get a brand-new DSG gearbox (and you will also get new clutch plates as part of the deal) - plus a 2 year Skoda warranty on all parts and labour.

 

Please read the response of Skoda to the OP 2 posts up. They are only doing a repair using parts, and refusing any warranty on the repair so if it breaks a week later, thats it you're stuffed.

 

Quite shocking, I'm sure the ombudsman would have something to say about that.

 

As someone who has battled my Skoda deaker and Skoda UK on far too many occasions on warranty and goodwill, I have heard the phrase "don't do warranty on warranty repairs" many times. But equally I have heard the phrase "but if you pay something towards the repair,even a pound, you will automatically get 2 years parts and labour warranty on the repair". It was perfectly clear everytime I spoke to the warranty/service manager, often asking her to repeat. And this was with 100% parts goodwill.

 

So now Skoda UK are clearly saying goodwill is a one time shot if we so deem and if it fails again, tough.

 

Fortunately my battles were won, they were lower value items than the OP (worst case was a diff on a manual gearbox) and the cars were of much lower value than the OPs.

 

This makes me very wary about the Skoda brand now. I really must make more effort to investigate Kia/Hyundai/Toyota etc properly next time I look for a car.

 

Anyone who buys a DSG car really should invest in the extended warranty at the start of ownership. The cost of a DSG failure is far too high, and there are are far too many tales of woe on this forum even botched/unsuccessful/cost escalating repairs for me to ever consider a DSG from VAG 

 

As for ever getting  a new DSG gearbox under goodwill/warranty, I'd doubt it very much, the best you're likely to get is a rebuilt/recon box. Same goes for engine swaps. Not that a new part would be any better or more reliable.

Edited 10 December, 20205 yr by xman

To write off skoda due to what is now a rare occurrence is your choice OP.  I agree it is shocking that they are not even letting you pay towards the parts to gain some cover but there should be some sort of consumer cover for workmanship ect.

Maybe that is worth looking into for piece of mind?

3 hours ago, xman said:

 

Please read the response of Skoda to the OP 2 posts up. They are only doing a repair using parts, and refusing any warranty on the repair so if it breaks a week later, thats it you're stuffed.

 

Quite shocking, I'm sure the ombudsman would have something to say about that.

 

As someone who has battled my Skoda deaker and Skoda UK on far too many occasions on warranty and goodwill, I have heard the phrase "don't do warranty on warranty repairs" many times. But equally I have heard the phrase "but if you pay something towards the repair,even a pound, you will automatically get 2 years parts and labour warranty on the repair". It was perfectly clear everytime I spoke to the warranty/service manager, often asking her to repeat. And this was with 100% parts goodwill.

 

So now Skoda UK are clearly saying goodwill is a one time shot if we so deem and if it fails again, tough.

 

Fortunately my battles were won, they were lower value items than the OP (worst case was a diff on a manual gearbox) and the cars were of much lower value than the OPs.

 

This makes me very wary about the Skoda brand now. I really must make more effort to investigate Kia/Hyundai/Toyota etc properly next time I look for a car.

 

Anyone who buys a DSG car really should invest in the extended warranty at the start of ownership. The cost of a DSG failure is far too high, and there are are far too many tales of woe on this forum even botched/unsuccessful/cost escalating repairs for me to ever consider a DSG from VAG 

 

As for ever getting  a new DSG gearbox under goodwill/warranty, I'd doubt it very much, the best you're likely to get is a rebuilt/recon box. Same goes for engine swaps. Not that a new part would be any better or more reliable.

Damn Xman - you are right.  I have also had my battles with my own dealer, but they do see things my way eventually.

 

In regards to OP; this car has only done 30k miles....I personally think very unlucky for this to go wrong.  It sounds as though it may have been a control logic board gone wrong.  My own clutch experience was oddly enough at ~exactly~ the same mileage (admitely on a manual gearbox, but it was clutch related).  It seems that this is still an occassional issue of logic boards failing.

 

I am assuming that the dealer sold the vehicle as a used/approved? So - it had the remainder of the warranty and has a full Skoda service history?  Usually, you canny buy an extended warrranty from Skoda if the old one has run out (although they maybe leaway on this) and the whole question about if you did buy an extended warranty, would they cover an existing fault (probably not). 

 

So - if the OP goes for a repair at around £700; the premis is that it may or may not break.  However, you are in the realm of good-wills with Skoda.  Spending out on that kind of money means that Skoda should smile on you well if something else happens; I am a believer of good will here.  The repair will be logged on the electronic service record, so Skoda should smile favourably on any further warranty claims.  However, think the OP should go to a different Skoda dealer to get a second opinion too.

Edited 10 December, 20205 yr by varaderoguy

Sadly you can not count of Skoda UK / VW UK smiling on you or actual goodwill.

 

There have been the various Skoda Brand Directors in the UK since 2010 and 3 of  them were in charge of VW Warranties in their career, @ Bentley, Skoda & VW as well as for the VW Group.

It became more hardball from one to the next and yet with a good Solicitor and Trading Standards you could get them to do the right thing eventually.

 

Now you can be peeing in the wind with Skoda UK.   They have the default position of saying no these days then it is each owner fighting for the right to party.

 

They have a mission, to increase profitability.

Pity their mission is not to reduce lemons imported and sold and warranty claims by customers that get landed with one.

Earning a reputation deserved for reliability would be a real achievement.

 

VW put in front men and women and some have no knowledge of the product before getting the gig and others have loads, but it is the VW way, deaf, dumb and blind.

 

Alasdair Stewart at least knew right from wrong with Fundamental design, manufacturing and material failings.

After him came the puppets.

 

Edited 10 December, 20205 yr by e-Roottoot

On 10/12/2020 at 11:04, MarkyG82 said:

The lack of further warranty is down to the offer being 100% on the parts

When my DSG shifter was replaced for the switch failing I paid 50% of the labour only and the part is covered for two years.

At least you got the goodwill. Could have been worse, out of warranty and serviced  by non-Skoda, low mileage or not. £700 has to be better than £5K. Is it the 6 or 7 speed DSG? 

On 10/12/2020 at 11:55, xman said:

 

Please read the response of Skoda to the OP 2 posts up. They are only doing a repair using parts, and refusing any warranty on the repair so if it breaks a week later, thats it you're stuffed.

 

Quite shocking, I'm sure the ombudsman would have something to say about that.

 

As someone who has battled my Skoda deaker and Skoda UK on far too many occasions on warranty and goodwill, I have heard the phrase "don't do warranty on warranty repairs" many times. But equally I have heard the phrase "but if you pay something towards the repair,even a pound, you will automatically get 2 years parts and labour warranty on the repair". It was perfectly clear everytime I spoke to the warranty/service manager, often asking her to repeat. And this was with 100% parts goodwill.

 

So now Skoda UK are clearly saying goodwill is a one time shot if we so deem and if it fails again, tough.

 

Fortunately my battles were won, they were lower value items than the OP (worst case was a diff on a manual gearbox) and the cars were of much lower value than the OPs.

 

This makes me very wary about the Skoda brand now. I really must make more effort to investigate Kia/Hyundai/Toyota etc properly next time I look for a car.

 

Anyone who buys a DSG car really should invest in the extended warranty at the start of ownership. The cost of a DSG failure is far too high, and there are are far too many tales of woe on this forum even botched/unsuccessful/cost escalating repairs for me to ever consider a DSG from VAG 

 

As for ever getting  a new DSG gearbox under goodwill/warranty, I'd doubt it very much, the best you're likely to get is a rebuilt/recon box. Same goes for engine swaps. Not that a new part would be any better or more reliable.

When I purchased my Superb SEL Exec, one of my main concerns was the poor length of Warranty offered by Skoda, and if you wanted a decent length of warranty you have to pay even more for what is already quite an expensive car, this really is very short sighted by Skoda and they should really look at offering their customers as good a warranty service as offered  by South Korean manufactures.

As we are all aware there is a vast market out there for us to choose from, and with Hyundai and Kia offering substantially better warranties 5 and 7 years, and very attractive cars, many of us will look very hard at what we purchase next.

I regularly read the post on this site, and I am shocked at some of the awful failures that people have suffered and the battles that they have fought to get such serious issues resolved, I have also received some appalling service from my local Skoda Dealer who damaged my car during a service and then offered nothing in compensation other than a free MOT next service, on insisting on speaking to the Dealer Principle his arrogance and rudeness to me was incomprehensible, as if it was my fault that they damaged my car, I have never returned since.  

I had a friend whose Hyundai was only 3 months from the end of its warranty, his car was in for service, on picking it up he commented on the lacquer failing on his wheels to the dealer, he never gave it anymore thought, a few weeks later the dealer contacted him to say that a new set of alloys had arrived supplied under warranty, and could he book the car in to get them changed, now that is what I call customer service.

With my car now being 5 years old I have been looking at a replacement, my son has a Hyundai it is a fantastic car and the customer service he has received from dealers in Southampton and in Gloucester has been brilliant, so my next car will probably be from Kia mainly due to the included 7 year warranty.

Edited 11 December, 20205 yr by roughrider10

• It is very concerning for someone who will be changing their rather old Fabia TDI to something along the lines of this post...... i have been looking at Honda and Toyota as its these two which are the stand out manufacturers for me, i just do not like some of the interiors or styling, can't fault the reliability though.

22 hours ago, Redboy said:

At least you got the goodwill. Could have been worse, out of warranty and serviced  by non-Skoda, low mileage or not. £700 has to be better than £5K. Is it the 6 or 7 speed DSG? 

True about the better than £5k but still cars must be designed to last a lot longer than that surely. 

It's a 7 Speed one 

18 hours ago, roughrider10 said:

When I purchased my Superb SEL Exec, one of my main concerns was the poor length of Warranty offered by Skoda, and if you wanted a decent length of warranty you have to pay even more for what is already quite an expensive car, this really is very short sighted by Skoda and they should really look at offering their customers as good a warranty service as offered  by South Korean manufactures.

As we are all aware there is a vast market out there for us to choose from, and with Hyundai and Kia offering substantially better warranties 5 and 7 years, and very attractive cars, many of us will look very hard at what we purchase next.

 

I had a friend whose Hyundai was only 3 months from the end of its warranty, his car was in for service, on picking it up he commented on the lacquer failing on his wheels to the dealer, he never gave it anymore thought, a few weeks later the dealer contacted him to say that a new set of alloys had arrived supplied under warranty, and could he book the car in to get them changed, now that is what I call customer service.

With my car now being 5 years old I have been looking at a replacement, my son has a Hyundai it is a fantastic car and the customer service he has received from dealers in Southampton and in Gloucester has been brilliant, so my next car will probably be from Kia mainly due to the included 7 year warranty.

 

That is exactly what Skoda did from the turn of this century and it gained them market share and many loyal customers, having got them then they changed strategy to exploit them and the reputation that they had built up.

 

The winners (or the least losers) are people like me that buy second hand and attend to the faults that caused the vehicle to be sold cheaply, the faults that could so easily have been resolved with a little common sense instead of playing parts bingo with the customers money and/or fobbing them off, keeping the car for ages doing work & never resolving the issue & damaging their reputation and the customer loyalty that they once worked hard for in the process.

3 minutes ago, RuslanK said:

True about the better than £5k but still cars must be designed to last a lot longer than that surely. 

It's a 7 Speed one 

They are designed to last a lot longer than that and the majority do, the MTBF is probably several hundred thousand miles.

 

Just like the human body there will be some that fail before the average life expectancy, of those a large proportion very early on usually a manufacturing fault and then randomly, some will be misuse or incorrect servicing.

 

They do design them so that every gearbox will last a minimum amount of time but that is dependant on manufacturing consistency and how it is treated & maintained in service, they cannot design it so that it will always give a warning of when it will fail as you were asking for earlier, in certain areas of wearing parts it could be possible, brake pad wear indicators for instance.

 

Notwithstanding the above they can get it wrong where there are common early failures, recalls etc. The aim is to have a vehicle where nothing breaks within the warranty period and to design the parts to have a long life without increasing the manufacturing cost and there are always trade offs to be made there.

 

It could even be a failed capacitor on a control board costing less than 1p but until or unless there are loads of failures and the aftermarket proposes a repair solution on an exchange basis we will never get to know those sort of details from the manufacturers.

On 11/12/2020 at 14:14, facet edge said:

When my DSG shifter was replaced for the switch failing I paid 50% of the labour only and the part is covered for two years.

Was that outside of warranty period I am guessing? I am surprised that even the Alex Lawrie dealer in Liverpool confirmed it should be coming with a warranty, SKODA UK point blank refused to provide any.

Latest Update guys;

 

15/12/2020 - SKODA Reply

Thank you for your email regarding our offer of goodwill.

I thought it may be helpful to summarise the reason why we are unable to offer any additional warranty on goodwill work. [Now that the warranty has expired] the normal process is that this is a repair would need to be conducted at the customer’s cost. Despite this customer care is a number one priority for SKODA UK. As such the brand have offered 100% goodwill towards the cost of the parts and 50% contribution to the labour. Unfortunately because this offer goes above the strict legal position (i.e it represents goodwill) there is no standard warranty for such work and SKODA UK are unable to create a bespoke warranty for this process. However, rest assured nothing will impact your statutory rights in this regard. If you would like a warranty on the repair you can engage any SKODA retailer to perform such work who are able to offer the standard warranty where work and parts are paid in full.

I am mindful this may come as a disappointment but I would nevertheless like to thank you for contacting SKODA UK.

Kind regards
Kate Laws
Senior Customer Resolution Manager
01137334517
ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA
Tel:  0333 0037504  
[email protected] | www.skoda.co.uk | www.skoda-auto.com

 

Looks like SKODA are standing their ground and not budging at all. I have even offered them to take out extended warranty if they covered the full repair cost which would provide them with the cost contribution they are looking for in a different form of course and the warranty request from my side. It appears that it is unfortunate that the car broke so early which it could or could not be a one of, its surprising they are refusing point blank to offer warranty on the replacement part or their work. My only legal statutory rights are now Consumer Law which I am considering at this moment. It might be a case of selling the car and moving away from VW Group all together.

Personally I would have been absolutely delighted with Skoda's offer.

p.s. I did take out the 5 year warranty at purchase and have subsequently taken out a 6th year with Skoda ...