I doubt very much is the suspension is adjustable in this fashion. More likely the transit blocks left in as has been previously suggested and they've taken them out to 'adjust' it. The adjustment story is likely BS to cover up their error. Its noticeable that no one else has complained of this problem with standard suspension on here or in any of the FB groups I'm in.

 

I'm glad you've got it sorted and the car rides properly now.

4 minutes ago, e-Roottoot said:

@Heike

Was that free gratis, just part of the After Sales & how long did that take?

 

That might become interesting as other owners / drivers ask at their dealership of choice if Skoda have issued a TPI on the suspension and a software update or is it a physical change.

Took about 30 minutes. No charge.

 

6 minutes ago, Luckypants said:

I doubt very much is the suspension is adjustable in this fashion. More likely the transit blocks left in as has been previously suggested and they've taken them out to 'adjust' it. The adjustment story is likely BS to cover up their error. Its noticeable that no one else has complained of this problem with standard suspension on here or in any of the FB groups I'm in.

 

I'm glad you've got it sorted and the car rides properly now.

What you say may be correct. No way of knowing.

Well there is actually. 

Because someone will ask and have the process explained properly to them as what exactly is being done.

 

It can not be another Skoda Secret Service Service Campaign where it is on a must know basis and the cars owners must not know as none of their business. 

@HeikeDid the Master Tech or a tech drive the car first before it went on a ramp or was it straight into the workshop?

I hope someone did not do as @Luckypantsposted and many doubting Thomas's like me will suspect.

37 minutes ago, Heike said:

Solved !!!!
 

Update on my Enyaq’s hard ride issue.

 

Previously lowered the tyre pressures from the incorrect 2.7 bar (the pressures set on the car when it was collected from new at the dealer) to the 2.5 bar shown on the car sticker.

 

 

Took it in today and was told that the “suspension settings” needed to be changed as the original settings were set to run at “hard”.

 

An interesting comment was made about adjusting the ride quality between Sport, Comfort, Eco etc but on my Enyaq that facility isn’t available.

 

Line 101 in the Service Receptionists Bullsh1t manual

37 minutes ago, Heike said:

 

 

 

3 hours ago, J.R. said:

 

Line 101 in the Service Receptionists Bullsh1t manual

 

Can you clarify and repeat what you are referring to?

 

3 hours ago, J.R. said:

 

Line 101 in the Service Receptionists Bullsh1t manual

 

 

Just now, Heike said:

Can you clarify and repeat what you are referring to?

 

 

And what does it say ?

Customers should be treated like mushrooms. 

Keep them in the dark and shovel them manure.

What do transit blocks look like I wonder.  Has anyone got any photos?

Google Images can be worth a thousand words.  or just use key words.

See the contribution by Classic on 8 August for illustration

7 minutes ago, croquemonsieur said:

What do transit blocks look like I wonder.  Has anyone got any photos?

See posting by Classic on 8 August for illustration.

Thanks RootToot.  I wonder if they're always blue!!!!!  Maybe I'll look under my Karoq tomorrow.  Enjoyed your previous message - response to J.R.'s rule 101 note.

Glad you got it sorted.
Interesting if the cars with standard suspension actually have the adjustable suspension hardware, that is obviously all wired up if the dealer altered it, but no mode setting available to the driver. If that is the case the customer buying a lower spec car has in fact bought the hardware but can’t use it. 

Edited 3 September, 20214 yr by classic

And thanks Heike - i missed that posting +it is a link to a useful detailed topic on this in the Skoda Superb section.

4 minutes ago, classic said:

Interesting if the cars with standard suspension actually have the adjustable suspension hardware, that is obviously all wired up if the dealer altered it,

 

Its a big IF! - I'm glad you made the "obviously" conditional

1 hour ago, J.R. said:

 

Its a big IF! - I'm glad you made the "obviously" conditional

I can smell the same rat as you.

However I’ve just looked at the brochure and the basic drive package is £285 which gives you the drive mode selection. That doesn’t seem a lot more for, (presumably) more complicated dampers, extra wiring, different ecu, mode button etc. Maybe it is all already there and you pay extra for a button and enabling the software ?

 

edit - I misread it and it’s £1070 more to get DCC

 

edit 2 - Just looked at my car (no dcc) and there are no adjusting valves on the front struts or any wiring going to them.

Edited 3 September, 20214 yr by classic

Great news the problem has been fixed and I was very confident it would.

Pity you were not present when they 'corrected' the suspension setting as I suggested to see if blocks were removed.

I find it very hard to believe they would fit more expensive adjustable suspension, either manual or electronic, without charging for it or mentioning in the marketing blurb.

Of course you could always call their bluff at some point and ring them up and ask if they could try a harder intermediate setting as it is currently too soft 😁.

Bet they won't know what you are talking about.

1 hour ago, Gerrycan said:

Great news the problem has been fixed and I was very confident it would.

Pity you were not present when they 'corrected' the suspension setting as I suggested to see if blocks were removed.

I find it very hard to believe they would fit more expensive adjustable suspension, either manual or electronic, without charging for it or mentioning in the marketing blurb.

Of course you could always call their bluff at some point and ring them up and ask if they could try a harder intermediate setting as it is currently too soft 😁.

Bet they won't know what you are talking about.

Hi Gerrycan;

 

I think I will not follow your suggestion about asking to revert to a harder setting. I am a firm believer in "if it ain't broke, don't fix it" but I suspect you are right about them not really understanding !

 

As regards your comment that "I find it very hard to believe they would fit more expensive adjustable suspension..." I would point out that others have suggested that these sorts of "settings" are probably

software controlled and it might not be all that surprising if they just fit one standard (potentially variable) unit and then effectively just charge for changing the software settings. The potential costs of having different "standard" units and  "adjustable" units could well mean that it would be more economical to fit one unit and then just charge for the software choice made by the customer.

 

The suggestion was a very 'tongue-in-cheek' one. I probably wouldn't do it either.

 

I'm still not quite convinced about the standard suspension being adjustable. DCC has been available on a lot of models across the VW group for a while now but always at extra cost.

On the other hand the group to have a lot hanging off the success of this pioneering range so maybe they have gone that bit further?

 

It is just your initial complaint about the hardness and the easy rectification is absolutely typical of all the other incidents where they were not removed during the PDI.

 

 

 

On 03/09/2021 at 19:32, croquemonsieur said:

Thanks RootToot.  I wonder if they're always blue!!!!!  Maybe I'll look under my Karoq tomorrow.  Enjoyed your previous message - response to J.R.'s rule 101 note.

They are always brightly coloured so they are obvious when the car is jacked up.   However if removing them is missed out, and tyre pressures not corrected during PDI you have to wonder if a PDI actually happened.  What else was “forgotten” (ignored), oil level check, fluid levels, software updates since built etc.

 

I am in the camp that if at least part of the PDI wasn’t done, you request the dealer to do a full PDI (at their expense), because you and they have no idea how much else was missed.   If they moan and say no, tell them you will be writing to Skoda UK and Trading Standards and DVSA regarding falisifying records and any consequences are their problem.

 

 

 

 

On 05/09/2021 at 16:17, SurreyJohn said:

They are always brightly coloured so they are obvious when the car is jacked up.   However if removing them is missed out, and tyre pressures not corrected during PDI you have to wonder if a PDI actually happened.  What else was “forgotten” (ignored), oil level check, fluid levels, software updates since built etc.

 

I am in the camp that if at least part of the PDI wasn’t done, you request the dealer to do a full PDI (at their expense), because you and they have no idea how much else was missed.   If they moan and say no, tell them you will be writing to Skoda UK and Trading Standards and DVSA regarding falisifying records and any consequences are their problem.

 

 

 

 

I think my suspension (not driven) gets to the travel limit when I pass a speed bump at the speed limit. I’ve taken a look at the shock absorbers but I don’t see any brightly colored block. Do you see anything weird on the attached pictures?

On 10/09/2021 at 16:02, Slaute said:

I think my suspension (not driven) gets to the travel limit when I pass a speed bump at the speed limit. I’ve taken a look at the shock absorbers but I don’t see any brightly colored block. Do you see anything weird on the attached pictures?

That’s a standard looking bump stop 

I need to have a look at mine . I have the 21” wheels and very very harsh hitting little potholes and ridges compared to my kodiaq with 295/30/22 . I can’t see how a standard shock absorber could be adjusted for ride quality but I could be wrong maybe there’s something hidden out of site 

@Heike one month on, how is it going? Enjoying the car now it's ride is a little less firm?