Slight noise when accelerating and turning left

[APR]

Okay, for me and many more people this was the solution. I hope this is also for you the answer to your problem. 

[Modbarra]

Hi, dealership bought back my daughters car, return of initial deposit etc less the five months finance payments

[Lythamjohn]

My local independent VW/AUDI/BWM/SKODA garage allowed me to demonstrate the dreaded noise my Kodiaq makes. First response was it’s not a Kodiaq noise. The mechanic spent 20 minutes, without being told about the gearbox mounting, he suck something in the engine bay which cured the problem. Diagnosis failed gearbox engine mount. I explained my 6 weeks with Skoda and there finial decision it was a characteristic, which he laughed. He went on to explain mechanics worth their salt get better jobs working for independents so the master techs are either very young with only a few years in or there no good and so float from garage to garage. £224 which included the engine mount from Skoda, labour and for the 1/2 diagnostics. Mines a DG381 and I know there a DG500 with a TPI. 
I was wondering if those affected by this fault and who have lost out financially, for those  under warranty or who are just unhappy, if you ladies and gents would be willing to put your views together to Skoda as a complaint, that way it will hopefully gather pace and Skoda will do something for not only our members but the other Kodiaq owners. 
 

must say on getting it back, it is a lovely confident drive. Shame Skoda hasn’t sorted its customer service. 
thanks for putting up with my waffle 

[APR]

Great! 

[Ootohere]

Here @Awesamhas posted last Sunday what he found out about DQ381,s on some affected cars 2017-2018.

 

http://briskoda.net/forums/topic/514323-which-dsg-gearbox-is-fitted-to-a-2020-model-year-superb-sportline-plus-280

 

 

Edited 4 July, 2023 by toot

[Lythamjohn]

Mines a DG381, there’s a TPI (the same fix) for DG500, does anyone have a DG380 who’s had the same problem and who’s has it fixed either as part of warranty or out of pocket when Skoda has stated it’s a characteristic of the car?? These are the only 3 models the dealership referred to when I asked. I’m assuming they just relate to engine size and being automatic.. Does anyone know if I’m correct in my thinking?? 
 

additionally, the only positive point is that the Kodiaqs appear to be really holding there price!! 
 

thanks for any feedback 

[Ootohere]

@LythamjohnWhat is a characteristic of the car?   

More likely a characteristic of Skoda Dealership staff.  'They all do that', or 'Never heard of that before.'

 

It will be a DQ381 you have not a DQ380. 

 

I corrected the link in the post above yours.

I have a compilation of the DQ381 threads.  Most are about pre-2019 DQ381,s but there are newer ones with issues.

 

http://briskoda.net/forums/topic/513192-dsg-repair-costs-should-skoda-pay

 

Edited 4 July, 2023 by toot

[Lythamjohn]

Thanks for the info, Mines a DG381.

 

Has anyone been successful in getting money refunded for the repair when Skoda have been unable to resolve the problem under warranty? I try to be as open minded when dealing with these companies as I know they have all these processes they have to follow, which unfortunately causes Skoda to have really poor after sales service.

 

I provided the dealership with the TPI’s for the other models with the same fault, and when they stated it was a characteristic of the car, after spending £1400 trying to diagnose the fault I was so convinced it was the gearbox mount (thanks to everyone on the site) that I offered to pay for the dealership to replace the gearbox mount and if this fixed the problem I suggested Skoda could cover it under the warranty and if it didn’t fix the faultI would cover the cost. I was amazed by the response. In that even if it fixed the fault they wouldn’t be able to cover it under the warranty as they hadn’t diagnosed the cause of the fault. And this was coming from the servicing manager. I COULDN’T BELIEVE MY EARS!!

 

I’ve offered to take my car back to RRG Bolton so the master tech, who stated it was a characteristic of the car, can listen to what the car should sound like. 

 

Anyway, following getting no help from SKODA UK during the 4 and a bit weeks, I’m now awaiting a freedom of information request before I take it to the ombudsman, and should that fail I’m going to take the dealership to the small claims court, but in incremental segments so that the dealership has to go through the pain of either losing at court or having to send costly solicitors.  The joys of being retired 

[CJS-Do]

I too have this problem with my June 2023 Kodiak 2,0 diesel fwd. Been to 3 dealerships, First said its common as the left drive shaft is shorter than the one on the right.  Second heard the noise but had no idea what it is. Checked the engine mounts and OK . Also could not find this as an issue on internet search,. Third stripped  left hand drive joints and greased.   Anyone actually solved the noise issue long term? Also checked brake discs not rubbing. No difference.

[Lythamjohn]

100% it’s the GEARBOX ENGINE MOUNT. I too had my Kodiaq at several dealerships including Bolton Skoda who kept my car for 7 weeks. These dealers checked the engine mounts, the breaks, greased the CV Boots, they did something with the engine management but all of this made no difference. I was eventually told it was a characteristic of the car. Skoda have a TPI (recorded fault with a fix) and despite my fault being described exactly the same as my fault I was told the TPI didn’t include my model number. Eventually, Despite a local independent specialist garage telling me they thought the engine mounts looked okay I had them change it which solved the noise problem, and strangely made the car feel much better on the road. It cost me £215 inc VAT, which I managed to get back from the group which owned Bolton Skoda. Despite the car being under warranty and the dealership accepting there was something wrong with the car they refused to change the engine mount. Skoda are so backwards they wouldn’t agree to change the engine mount at my expense and that by doing so it solved the problem they wouldn’t cover the cost nor would they take up the cost with Skoda, because there wasn’t a TPI for the fault on my model and because the engine mount looked okay.. Funny enough I was so sick of Skoda that once the fault was fixed I sold the car and I also cancelled my £60k order for the Enyaq coupe VRS as I simply had enough of the really poor customer service provided by both Skoda UK, who took over a month to respond to my initial complaint and the crap customer service at the dealerships. Bolton Skoda returned my car with 5 miles left in the tank despite there being 3/4 of a tank when I dropped it off. Good luck and please post back when you fix it

[Rudge]

Hi, I've been back to the dealership for a third time. They apparently contacted Skoda head office in Milton Keynes who said it's nothing to worry about. It's something called the 'friction compensator' in the steering column!!? When I wrote to Skoda MK ask for more info they informed me that my dealership told them it was the friction compensator and that I should get a second opinion from another dealership. I wrote back to Skoda MK and currently waiting a reply. Found this issue on other Kodiaq forums so we are definitely not alone! 

[CJS-Do]

Thanks Rudge. Let me know the outcome. I will take mine to an independent asap. My Kodiak is driving really well but the noise is aggravating and also if i had noticed when I test drove I would have been concerned as it sounds like an engine Knocking although only when turning left and accelerating out of the turn.

For others who are interested, Skoda Harlow said this is normal, Skoda Norwich heard the noise and checked the car over finding nothing wrong. Skoda Letchworth stripped and cleaned the left side drive.

So they all heard the noise but cannot resolve the problem.

[Lythamjohn]

Skoda UK only tell you what the Skoda garage tells them. Mine was making the same noise and it was the gearbox mount that I paid to be replaced which fixed the fault. If it’s the friction compensator does it not need replacing as this is not a common fault and therefore they can’t say its a characteristic of the car!  It’s nice of them to say it’s nothing to worry about given it’s a 20 year old car.  There are 3 models on this type of skoda 380, 381 & 500 (from the top of my head) these are nearly exactly the same and out of the three, two models have TPI’s listing the problem as the gearbox mount. The mechanic at Skoda Bolton wanted to change the gearbox mount as he thought this would fix it but that he was told he wasn’t allowed to as there was no TPI for my model.  There are posts throught the EU where people complain and in some cases they have resolved the fault where the dealership was willing to go the extra mile. 

[CJS-Do]

Thank you for your helpful posts. I will put all this to one of the Skoda  dealers to see what they might br happy to do.

I had all this crap with my ;ast car a VW Touran with Pan roof. It always leaked and to be fair after much argument VW did replace the roof but it still leaked so I chopped the Toran in for the Kodiak.

It may be annoyingly noisy but at least I can stay dry!

[Lythamjohn]

https://m.youtube.com/@p_peja

 

I’ve come across a YouTube video with a Kodiaq owner demonstrating the noise. This owner had the gearbox mount changed to a Tiguan part number 5QA199555C, which is the same replacement my local independent garage used at my request and which solved the problem. The group which owns Skoda Bolton paid the £215 parts and labour following a complaint email to the groups head office, in which I explained I was more than willing to take the dealership to the motor ombudsman. 

Regarding your old sunroof and whilst I’m not saying the VW dealership would have done, but garages are notorious for saying they’ve replaced parts only to get caught out at a later date. I friend of mine managed a Merc dealership for many years and now that he’s no longer in the trade he often tells how they would say they had changed parts when in fact they hadn’t. The dealership only got caught out once when a customer wasn’t happy with the factory paint finish on his bonnet, so the dealership told him they had replaced it but unknown to the dealership the customer had stuck a small sticker on the underneath of the bonnet to ensure he wasn’t fobbed off. 

 

Good luck and please post if you are able to resolve the noise issue

[linni]

I had the gearbox mount changed for the VW one about a year ago. All the same symptoms as described. No help. Finally they discovered it was a flywheel.

 

Some months ago I started to hear a stuck in the front.

Dealer changed a steering rack and a ton of other parts, no luck.

Accidentally they found out the whole front subframe was loose. Instead of tightening some bolts I got a bill for 2700 euros.

 

So, beware the specialists.

[CJS-Do]

So local Marshalls Skoda in Harlow had the car for 6 days. As with the other dealerships they heard the noise. Their final report is that they carried out all inspections underside and found nothing.  They then said that they had heard similar noises on other models and that it was a characteristic of the car. I asked that they demonstrate that to me on an other car but of course they did npt have one there.  I did try to refer them to our web comments but they dismissed those as internet blurb which they never took notice of. The whole experience was a great disappointment as first contact they were really interested and seemed capable.  How foolish can one be?  The whole experience was made worse by the person at the service desk who has the oddest approach to customer care that I have experienced in any garage in my 50 years of motoring.

Next step was my local independent VAG engineer. He put on his headphones to listen for the noise which he heard but all the time the car was in motion except it was much louder on the left turn. He is not sure that i is the mount. He was cl

I spoke with Skoda customer srevices and a nice lady went through the motions. I told the tale, she rang the dealership and then repeated what the dealership told her. I 

 

 

 

 

 

[CJS-Do]

The  independent  was clear that he hasn't heard the noise before and it seemed gearbox related.

Customer services suggested that the problem with more cars was being investigated but I was not sure that Skoda HQ are doing that, rather it would be taken forward by the local dealer but that sounds crap to me as the locals  have not  given any indication that they would follow up on anything that might be outside of their normal day to day stuff.  Anyone have a contact point further up the chain in Skoda HQ?

[Ootohere]

@CJS-Do  Are you even dealing with Skoda HQ or VW UK HQ at and level or has your Warranty issue got to nobody ?

 

Get the Area Warranty Manager involved for the Dealership or Dealership group you are dealing with. 

[CJS-Do]

Good afternoon all,

 

First, thanks to Lythamjohn. He was absolutely right about the engine/gearbox mount under the battery tray. Had mine replaced today at an independent VW Skoda dealer and the noise seems to have either gone or is so quiet that it doesn't bug me any longer. My car is a Diesel auto Kodiak  front wheel drive 5 seater. Registered  June  2023. It had done  3000 miles when purchased and now has just over 6000 on the  clock.  The original mount was part 5QA199555AK, the replacement part is as Lyhtamjohn said 5QA199555C. Both parts fit but the old one is different in a couple of ways. The most important difference is that the rubber pad, or one of the pads if there are two extends some distance out from the main body of the mount  so that I think it rugs against the chassis or body of the car. The replacement does not extend so far. The one we took out had a very shiny surface which suggest it was rubbing against the metalwork. The part is about £100 including VAT and the labour should be 45 minutes to an hour. I will go after Skoda despite the relatively low cost of the job. They must know there is a problem with the original parts otherwise why list a replacement that is so different. Their failure to let dealers know of the problem has caused me endless hours of sitting around in dealerships and travelling miles only to be told, no problem, not dangerous, don't know what it is, its a characteristic of the car or its road noise! Finally my frustration at the attitude of the last dealership in Harlow caused me to be assertive in my request  that they at least refer the matter to Skoda and demonstrate the characteristic noise of the car on the other models they said they ,had led me to be black listed from the dealership for asking the receptionist   if I might discuss the matter with one of the engineers who had unsuccessfully diagnosed my problem after 6 days of work! I was told that my assumption that it was the engineer and not herself who had done the work was sexist, just because she was a woman!

[Dappernut]

5 hours ago, CJS-Do said:

The original mount was part 5QA199555AK, the replacement part is as Lyhtamjohn said 5QA199555C. Both parts fit but the old one is different in a couple of ways. The most important difference is that the rubber pad, or one of the pads if there are two extends some distance out from the main body of the mount  so that I think it rugs against the chassis or body of the car. The replacement does not extend so far. The one we took out had a very shiny surface which suggest it was rubbing against the metalwork.

 

That's really useful intell.  Thank you!