Can't register as a primary user on infotainment system

I have had several months of not being able to register as a primary user on my 2020 new Octavia. Eventually the local garage has managed to sort it. Thanks to Steph Keenan the customer care manager at D M Keiths in York. The problem lay with the keys being incorrectly coded. This morning they recoded the keys and everything is now sorted. If other users are having this issue, and there are, get the Skoda garage to attempt that fix.