I'm trying to become primary user so that I can use the app but it won't let me. Not sure why. I have the two remotes but I can't get to the stage where you need to press the buttons on them, I press to become primary user and it just blinks and does nothing.

Is this a new car? Have you spoke to dealer? They can usually help, mine offered but I managed to get mine going fine anyway

 

if it’s a used car, are the key batteries good? 

2 hours ago, foxmeister said:

Is this a new car? Have you spoke to dealer? They can usually help, mine offered but I managed to get mine going fine anyway

 

if it’s a used car, are the key batteries good? 

 

It's a new car. 

10 minutes ago, mccririck said:

 

It's a new car. 

you also have to provide ID to have some of the allowances setup, have they taken a copy of your licence for this yet? If not, contact your dealer and have them sort it all for you 

1 hour ago, foxmeister said:

you also have to provide ID to have some of the allowances setup, have they taken a copy of your licence for this yet? If not, contact your dealer and have them sort it all for you 

OK, it's a company car I shall try my local Skoda dealer.

Got it working today. I think the app in the car wasnt able to connect on previous days.