7 minutes ago, sam8520 said:

Thanks for this, just sent in the email to request the multipoint checklist. Some thing like this :https://www.skoda.co.uk/_doc/f34b1953-0f64-43be-8914-258ecdb48f44

I think we can take a lot of the multipoint checks with a pinch of salt as they clearly aren’t that rigorous in the application of them.  However,  at least there is the 12 month warranty that we can use across the Škoda dealer network which is actually worth something.

6 minutes ago, spcdust said:

I think we can take a lot of the multipoint checks with a pinch of salt as they clearly aren’t that rigorous in the application of them.  However,  at least there is the 12 month warranty that we can use across the Škoda dealer network which is actually worth something.

For the checklist, I’m more concerned that they never conducted any checks. If they didn’t, they’ll have to create a checklist and send it to me. In this case, now that I have flagged an issue, that should technically be present, if its present they sold a faulty car, if it’s not, they didn’t check it (because disc warping which I suspect has happened, won’t happen and develop so quickly). More grounds for me to hold them accountable. What do you think?
Because of the event, I’ve been given 2 services 2 years warranty and 2 MOTs included, which is a great deal tbh.

11 minutes ago, sam8520 said:

For the checklist, I’m more concerned that they never conducted any checks. If they didn’t, they’ll have to create a checklist and send it to me. In this case, now that I have flagged an issue, that should technically be present, if its present they sold a faulty car, if it’s not, they didn’t check it (because disc warping which I suspect has happened, won’t happen and develop so quickly). More grounds for me to hold them accountable. What do you think?
Because of the event, I’ve been given 2 services 2 years warranty and 2 MOTs included, which is a great deal tbh.

 

I think you have a strong case for them to fix any brake issues and, asking for a copy of the checklist for the vehicle is a smart move - sends a strong signal that you aren't a walkover.  Getting the 2-year warranty, service, and MOT package thrown in at no additional cost is a great deal.  Hopefully, it will all get sorted and then you will have a great car but you have to question why they make it all so damn hard in the first place making the customer do all the running around.  I have my own tale of dealing with Skoda to get my car to where it needed to be and whilst my local dealership does seem to be good (independently family-owned and not part of a wider network) Skoda UK customer service is terrible.

Edited 21 April, 20242 yr by spcdust

33 minutes ago, spcdust said:

 

I think you have a strong case for them to fix any brake issues and, asking for a copy of the checklist for the vehicle is a smart move - sends a strong signal that you aren't a walkover.  Getting the 2-year warranty, service, and MOT package thrown in at no additional cost is a great deal.  Hopefully, it will all get sorted and then you will have a great car but you have to question why they make it all so damn hard in the first place making the customer do all the running around.  I have my own tale of dealing with Skoda to get my car to where it needed to be and whilst my local dealership does seem to be good (independently family-owned and not part of a wider network) Skoda UK customer service is terrible.

Thanks for that, I’m really feeling much more optimistic now that I’ve communicated with you guys. What I’ve noticed across dealerships is that they provide minimum information and minimum support in getting you the best deal or car, their intention is that you will come in and take the car they give for the price they offer it for. I suppose an overwhelming number of people must do this and the dealerships profit the most out of it by doing bare minimum. It’s easy to only support if someone asks for it. It’s like the Larsen and Ford Pinto case (attached if you’re interested).

2 hours ago, sam8520 said:

Ohh that’s pretty useful, really appreciate it!! I’ll let them know if they’re resistant. I haven’t paid attention to the climate setting issue, I’ll check that too. 

 

The issue is detailed here, worth a read: Climate SYNC issue forum link

I’ll keep you guys updated. Thanks a lot for the support!

Edited 21 April, 20242 yr by sam8520

These cars were made through the very dodgy covid and semi conductor shortsges time. Imho it will never be problem free as the hardware doesn’t work as it should. I believe the endless promises of delaers will drive you to distraction. One chance to fix everything or reject.Go for a mk3 or a post 2021 model.

@spcdust, @Gaz the result from the check. And the report they provided. Does this count as gross mis-selling ? 

SDKN70AZC.pdf

Incompetence from the employee that is trusted to do pre sales safety checks at the very minimum.

?

What is the Dealer Principal at the place you bought it saying about this?   It says a lot about their master tech & the workshop manager.

4 minutes ago, Rooted said:

Incompetence from the employee that is trusted to do pre sales safety checks at the very minimum.

?

What is the Dealer Principal at the place you bought it saying about this?   It says a lot about their master tech & the workshop manager.

I haven’t emailed them yet. Just drafting it up. I’m going to go for mis-selling and go for rejection. Does it sound valid ? It has been literally 4 days since I’ve bought it. 

26 minutes ago, sam8520 said:

@spcdust, @Gaz the result from the check. And the report they provided. Does this count as gross mis-selling ? 

SDKN70AZC.pdf 506.52 kB · 0 downloads

Does not install faith in the Skoda Approved Used car scheme at all.

What do you propose to do?  Go back to the seller with this and allow them the opportunity to pay for the necessary work.  If the car is otherwise sound that would be my inclination as then you know everything is good once work is completed but understandable if you just reject the car outright.  Another option is to contact Skoda UK directly, I have the email address of the CEO, you can email him - obviously, he doesn't deal with it but you are assigned a single point of contact in the Executive Team who could address these issues.  Not to put too fine a point on it the report is damning and completely undermines the Skoda Approved Used Car promise - it's potentially something a consumer rights journalist would be interested in.

Edited 23 April, 20242 yr by spcdust

If you get to Skoda / VW UK and to an Executive Team member they are still not interested.

First you are dealing with these....

Just now, Rooted said:

If you get to Skoda / VW UK and to an Executive Team member they are still not interested.

First you are dealing with these....

 

 

Yes and no, they aren't great but I managed to squeeze them to pay for a firmware update that the local dealer had no choice but to charge me for.

They must of cleared out the dead woods then and the Resolution manager.  Lets call her 'Tommy'. 

(Possibly Deaf dumb and blind & with a short memory. Knowledge of cars and faults must have been deleted at the end of each shift.)

I would call the selling dealership speak directly to the manager and read them the riot act.  Say you are contacting Skoda directly whatever as clearly they haven't done the necessary checks and then see what they might offer.  Obviously follow everything up with an email.

I honestly feel for @sam8520 as the whole thing just leaves a bad taste in your mouth and having such a negative experience.  After your home, the cost of a car is a huge financial outlay and it's dis-respectful that they are so gung-ho in their approach to selling you a vehicle.

6 minutes ago, Rooted said:

They must of cleared out the dead woods then and the Resolution manager.  Lets call her 'Tommy'. 

(Possibly Deaf dumb and blind & with a short memory. Knowledge of cars and faults must have been deleted at the end of each shift.)

They were pretty useless - we had a long exchange of emails detailing the issue and a promise they would liaise with my local dealership before my appointment.  The day before the appointment I then received an email from the same point of contact and it was like we had never had any of the previous conversations - almost like they had read my initial email. from 3 weeks previously, for the very first time.  It was one of the only times I lost my **** with a customer agent (I always remain calm and professional) as it was frankly bizarre.

Saying that, dealing with the first line of customer support - I'm not even sure they know that it's cars they are meant to be supporting.  I had heard that all Skoda customer support had been moved to South Africa in the last couple of years.

Edited 23 April, 20242 yr by spcdust

Check the brakes using the 'Elsa Pro tool' (Item 87)   - Proper pro tool that is then! 

 

Shoddy and incompetent.  It'll be interesting to hear their explanations. 'It was alright when I looked, honest guv!' 🙄

 

If it's all fixed and tickety boo, then it might be you'll be minded to accept the car.  I would, if it was the car I wanted, but otherwise I'd walk away.  See how they respond and if it doesn't sit well, perhaps have a chat with Consumer Direct/Trading Standards.

 

Very poor service 👎

 

Gaz

 

Make all communications in writing because really their word is not worth the paper / or screen time not written on. 

The Dealership knows exactly who purchases and takes in trade ins and inspects initially.

 

Also how much they spend on car prep and then have that set against purchase price, sale price.  You pay tax on profits.

It is amazing how much the Prep can be charged for and done by 'Mr Magoo'.    That is for oldies...

Just sent in an email, I have asked to facilitate rejection of the vehicle. The rear tyres need replacing, all four discs and pads, split shock dust covers, all the modules I pointed out are throwing fault codes (SOS, climate, infotainment control units/ microcontrollers). I wonder how this car passed their MOT or the "Approved" inspection, a massive red flag. The bill from the inspection report is at £988.25 for a car that passed it's inspections and MOT in the past few weeks, even if they fix this, who is to say they would do it reliably or have not hidden other issues from me. Looks like a thoroughly ignored car landed up on their steps and they've done the same thing and moved it along.

I was really excited about my first Škoda (a brand I have always admired) and this has soured my experience unbelievably. That being said, I still love the brand and would still probably go for a Škoda next (with a lot of rigorous checks before finalisation). The sales person acted all surprised when pointing this out, let's see how they respond. Should I marking anyone else in the email or forward it to someone higher up? 

6 minutes ago, sam8520 said:

Just sent in an email, I have asked to facilitate rejection of the vehicle. The rear tyres need replacing, all four discs and pads, split shock dust covers, all the modules I pointed out are throwing fault codes (SOS, climate, infotainment control units/ microcontrollers). I wonder how this car passed their MOT or the "Approved" inspection, a massive red flag. The bill from the inspection report is at £988.25 for a car that passed it's inspections and MOT in the past few weeks, even if they fix this, who is to say they would do it reliably or have not hidden other issues from me. Looks like a thoroughly ignored car landed up on their steps and they've done the same thing and moved it along.

I was really excited about my first Škoda (a brand I have always admired) and this has soured my experience unbelievably. That being said, I still love the brand and would still probably go for a Škoda next (with a lot of rigorous checks before finalisation). The sales person acted all surprised when pointing this out, let's see how they respond. Should I marking anyone else in the email or forward it to someone higher up? 

If you are rejecting the car I honestly think you should flag your experience with the top brass at Škoda UK.  It’s appalling that they sold this car under the banner of Škoda Approved - it undermines the whole thing and is something you would expect more from an Arthur Daley type car lot.

I always copy in the Motor Group,s Directors in Emails, or send a copy by mail.  & Anyone on their Website.  Finance Director etc.

I get the Company Directors names for the Company. Usually not that hard to find contact details. 

 

If it is these, then let them know.  Sometimes they need reminded to check who they employ, and asked would they drive what is sold in their name. 

 

(When he was alive i asked Sir Arnold Clark if after all his years in the motor trade and doing charitable work was it right his company was selling heaps to young people that he would not expect his nearest and dearest to drive or be a passenger in. Silence came the reply from him, but the Dealership manager was quick in paying up and collecting the death trap.)

 

Edited 23 April, 20242 yr by Rooted

So, the sales manager and head of business have discussed this. The sales manager tried to push it on me, that you test drove it etc etc. I was adamant that I want to reject it because of mis-selling. He wants an opportunity to fix everything. They have offered to collect the car from my place, drop a courtesy car and then fix all the issues. What do you guys think? I am still leaning towards rejection, do I have valid grounds? 

@spcdust @Rooted @Gaz

Edited 23 April, 20242 yr by sam8520

23 minutes ago, sam8520 said:

So, the sales manager and head of business have discussed this. The sales manager tried to push it on me, that you test drove it etc etc. I was adamant that I want to reject it because of mis-selling. He wants an opportunity to fix everything. They have offered to collect the car from my place, drop a courtesy car and then fix all the issues. What do you guys think? I am still leaning towards rejection, do I have valid grounds? 

I will be honest - if you could get the work completed at the local dealer that did the checklist I would be more inclined but the reality is they won’t agree with that.  I kind of feel that the trust with the selling dealer is broken but, then again, they would be fools not to do everything required and, in that case, the car would then hopefully be very sound with new disc, brakes, tyres, software updates etc.  If you reject the car, which would be totally understandable, you never know what potential issues the next prospective purchase, irrespective of brand, will bring.   At least you now know the issues that need addressing on this specific car.
 

I have an SEL First Edition, built around October 2020 and first registered January 2021.  After I purchased in October 2023 it was a bit of a shaky start, all software / firmware problems,  but now they have been resolved it’s a very solid and stable car which I enjoy driving. 

Edited 23 April, 20242 yr by spcdust

@sam8520?

Did you get the car at a good price.

 

If you like it, or if it was me and i liked it i would want it repaired, new parts, the tyres match as a pair so 2 new not one.

2 minutes ago, spcdust said:

I will be honest - if you could get the work completed at the local dealer that did the checklist I would be more inclined.  I kind of feel that the trust with the selling dealer is broken but, then again, they would be fools not to do everything required and, in that case, the car would then hopefully be very sound with new disc, brakes, tyres, software updates etc.  IF you reject the car, which would be totally understandable, you never know what potential issues the next prospective purchase, irrespective of brand, will bring.

I dont think they will agree to get it repaired at Marshall Reading, weirdly reluctant to do that. In any case, all of this makes me think that the car was not looked after at all, they have subtly engaged in Unfair Trade practices by disclosing a falsified check report. I had also noticed a completely scuffed rear ac console and some hairline scratches on the left passenger window only visible under light, but I ignored these thinking it doesn't matter or I will get the console plastic bits replaced. But now with all these issues, collectively I feel it is just a vehicle which was not given proper care. 


 

 

5 minutes ago, Rooted said:

@sam8520?

Did you get the car at a good price.

 

If you like it, or if it was me and i liked it i would want it repaired, new parts, the tyres match as a pair so 2 new not one.

I got it for a good price. But the ignored car aspect of it is very troubling for me. I like to take care of my things extensively, this doesnt hold up to that standard in any way. If the issues were pointed out before sale (even after fixing), I might've looked elsewhere because it indicates ignorance that the car has had to deal with.