I changed to this couple of weeks ago, have 3 pin socket charger. 

It's worked great for 1st week or so but now a pain completely. Nothing has been changed, plug if in and now octopus sets up a plan but the charge just continues, it does not stop it until the planed time, so charging on peak costs. Then one night only charged 23 miles, something about octopus could not communicate with car... 

Maybe check out the other threads.

I've been having a long email conversation with Octopus about charging and Octopus "being unable to control your vehicle".  My take on it is that there is a wake-up limit to protect the 12v battery so you get about three chances to communicate with the vehicle per day before the battery conversation protection kicks in (or between drives).  The way that the Octopus app plans the smart charge is always in a number of short bursts, even if they are for consecutive times.  This uses up the wake-up chances and the battery protection then shuts it down.  Octopus tried to send me to Skoda and the last they say there is nothing they can do.

I have my solution though, if it works for you.

1. I use the connect App to set up a plan with preferred charging period 11.30 pm - 05.30 am with 05.30 departure, every day of the week.

2. I disable Smart charging on the Octopus app as a general rule

as long as my charge level isn't too low then charging over this off peak period is sufficient and I get to 100%

3. If I return during the day with low or very low remaining charge I plug in and re-enable smart charging so that Octopus finds a cheap slot outside of the off-peak window, then, when that part of the charge schedule is complete, I disable smart charging again and rely on the departure planner to complete the charge overnight.

4. If there have been too many wake-ups in a day and there is a chance that charging wont work then I turn the car on (unplugged obvs.) and leave it in "Ready to drive" state for 30 minutes so that it charges the 12v battery and resets the battery protection system again as if you drove the car.  Then plug in again and wait for the departure planner to take over.  Turning on the car for 30 mins is easy if you have a garage you can park in and lock because you need to leave the key in the car, otherwise I believe you can lock the car with the physical key removed from the main fob (although I have never needed to do this, so don't have any experience of it).

 

Please make your problem apparent to Octopus, I am sure that they can change their software to reduce the number of wake-ups they send to the cars and alleviate this problem.  They have stopped listening to me so the more of us that shout, the better.

Good luck!

22 hours ago, MattiasRose said:

I've been having a long email conversation with Octopus about charging and Octopus "being unable to control your vehicle".  My take on it is that there is a wake-up limit to protect the 12v battery so you get about three chances to communicate with the vehicle per day before the battery conversation protection kicks in (or between drives).  The way that the Octopus app plans the smart charge is always in a number of short bursts, even if they are for consecutive times.  This uses up the wake-up chances and the battery protection then shuts it down.  Octopus tried to send me to Skoda and the last they say there is nothing they can do.

I have my solution though, if it works for you.

1. I use the connect App to set up a plan with preferred charging period 11.30 pm - 05.30 am with 05.30 departure, every day of the week.

2. I disable Smart charging on the Octopus app as a general rule

as long as my charge level isn't too low then charging over this off peak period is sufficient and I get to 100%

3. If I return during the day with low or very low remaining charge I plug in and re-enable smart charging so that Octopus finds a cheap slot outside of the off-peak window, then, when that part of the charge schedule is complete, I disable smart charging again and rely on the departure planner to complete the charge overnight.

4. If there have been too many wake-ups in a day and there is a chance that charging wont work then I turn the car on (unplugged obvs.) and leave it in "Ready to drive" state for 30 minutes so that it charges the 12v battery and resets the battery protection system again as if you drove the car.  Then plug in again and wait for the departure planner to take over.  Turning on the car for 30 mins is easy if you have a garage you can park in and lock because you need to leave the key in the car, otherwise I believe you can lock the car with the physical key removed from the main fob (although I have never needed to do this, so don't have any experience of it).

 

Please make your problem apparent to Octopus, I am sure that they can change their software to reduce the number of wake-ups they send to the cars and alleviate this problem.  They have stopped listening to me so the more of us that shout, the better.

Good luck!

 

I'm not an iV owner myself so don't have these issues in any way but coincidently the Skoda Connect App has an option for when you open the app which says that when enabled it only wakes the car three times in a 24hr period to save battery on the vehicle...... Could this be a a cause of the issues you iV guys are having when using this Octopus Energy app/software maybe?

On 12/06/2024 at 19:44, Genesis32 said:

I changed to this couple of weeks ago, have 3 pin socket charger. 

It's worked great for 1st week or so but now a pain completely. Nothing has been changed, plug if in and now octopus sets up a plan but the charge just continues, it does not stop it until the planed time, so charging on peak costs. Then one night only charged 23 miles, something about octopus could not communicate with car... 

Hi Genesis

 

Which EV home charger do you have please?

 

I'm with OE too and on the same tariff as you.

I just use the granny charger, have switched intelligent off now and just use the 11. 30 to 5.30 on an alexa plug to switch on and off 

I had same issue with octopus intelligent so I just use the Skoda app instead, set to charge the car at night during the off-peak window and I’ve not had any issues with it charging since off the granny charger.

On 14/06/2024 at 14:50, WaveyDavey said:

 

I'm not an iV owner myself so don't have these issues in any way but coincidently the Skoda Connect App has an option for when you open the app which says that when enabled it only wakes the car three times in a 24hr period to save battery on the vehicle...... Could this be a a cause of the issues you iV guys are having when using this Octopus Energy app/software maybe?

Thank you for the heads up WaveyDavey! I will definitely try some more variations out with this option unticked.

I like the addition of the Smart-plug into the mix, good thinking.

Since a recent holiday I have been unable to reconnect to Intelligent. I had deleted the app as it was cutting off the charge after about 6 minutes. Returning home I can no longer connect to Intelligent.  I have been told it is a known problem with VAG group cars. I now set my Enyaq to charge itself during the cheaper hours.  I have a Sync 7kw charger. Has anybody found a way to connect? 

I was pointed to the Octopus website,  see attached....January!!!!

On 18/06/2024 at 09:31, MattiasRose said:

I like the addition of the Smart-plug into the mix, good thinking.

I came across Tough Leads and they do a "13A Wi-Fi (Tuya) kWh power meter with remote on/off for measuring EV charging or hot tub use". Although a regular smart plug may be ok given the limited current the iV draws, I got one of these and schedule it to turn on between 12:30am and 5:30am to get the Octupus Go cheap rates. I am automating this a bit further to get it to turn on when Octopus have a free electricity session, and I have done something similar with the washing machine, which is on a standard smart socket. The meter also provides a range of data about energy consumption so I can see how many kWh were used.

Glad I found this.

only just realised I could use an ev rate but tied in to EDF until April, or pay £25.

savings are not huge, if I stay with them I will pay £.05 more than octopus without the exit fee.

granny charger as pointless spending £1k getting a wall socket fitted 

 

hope to go from a £3.50 per charge to less then £2

35 minutes ago, wantaskoda said:

hope to go from a £3.50 per charge to less then £2

 

The last few charges, on Octopus Go's cheap rate, have cost us £2.12 for 25kWh rather than £5.60 on the standard rate. I did a quick calculation on the potential saving over a year and it saved money even after getting an EV-rated external socket installed. The day rate on the Go tariff is slightly higher than the flexible tariff we were on, but by shifting some washing machine cycles onto the cheap rate, this should offset the increase in cost.