Hi. I am very new to this forum so thanks for accepting me.
I purchased my first ever Skoda car last year. I purchased a second hand Karoq 1.5 SEL DSG on 10/08/2023, with 26364 miles on the clock. The car was registered on 29/11/2019 so, 44 months old at the time of purchase.
The car now has 32102 miles on the clock. I was given a printout of any work carried out on the vehicle such as routine servicing and any warranty work. There is an entry on the system on 18/03/2020 that merely states "Investigation". Then on 23/06/2020 another entry states "Investigated into water leak, Tested and checked inside of boot and tailgate......', and finally, on 02/12/2020 another entry states 'Sealed tailgate boot".
The car came with the roadside tyre repair kit which in all the cars that I have owned, I have never trusted these contraptions and so purchased an OE Skoda skinny wheel and fitting kit. When I went to fit this kit the boot floor was extremely wet. I have told the dealer of the situation and short of being fobbed off, I was not very inspired by what they said. They have agreed to have a look at the car next week but have mentioned some horrendous figures to me for diagnostic work. I believe that I have some rights but what does the collective knowledge of this group think?
I don't want to name and shame the dealer just yet.

From a main dealer as an "Approved Used" car?

Forgot to put that bit. Yes, approved used with 12 month used warranty.

If you look at the small print of the used car warranty it excludes water ingress.

 

But I'd be tempted to speak to the dealer again and escalate upto Skoda UK if required. It's obviously been a problem in the past and the repair hasn't lasted.

 

I'd suggest the fault existed when you bought the vehicle but you've only just noticed.

 

Ask the dealer what goodwill they can offer.

 

I had similar on a Yeti sunroof leak and had £2000 repair carried out.

Thanks for the reply. I am sure that because I have proof that the vehicle was sold to me with a problem I have a valid lawful claim to get the leak rectified free of charge. 

Have you asked the Dealers Service Advisor to pull up the details of the work on Skodas central system - it may have more information eg parts replaced or refitted. Check the join on the tailgate seal it should be at the bottom.

9 hours ago, Stuart147 said:

Thanks for the reply. I am sure that because I have proof that the vehicle was sold to me with a problem I have a valid lawful claim to get the leak rectified free of charge. 

 

If it's still on finance you could try VW Finance as well.