Moved into a new place, from one with FTTP (fibre to the premises), now have a 4G EE Smart hub thing instead. 🙁

But after blaming that for the first few days, we think we've decided that's not the weakest link.

 

We have three of these BT YouView boxes, like this (maybe not exactly but visually): https://www.ebay.co.uk/itm/166844130551

 

The TV aerial here has an active masthead booster thing with an indoor 12V PSU for it that goes up to it on a Coax. If we plug the/a BT box into the 'TV' F-type output socket of this PSU we get an adequate TV signal that results in the BT box showing telly stuff to the telly itself via HDMI.

If we stick an ethernet cable between EE hub thing and the BT box, the latter won't connect to internet.

If we unplug the aerial connection, it will.

 

So we can either have a telly that is connected to the internet but won't show any picture, or one that isn't, but will only show live TV.

 

Help please!  TV doesn't matter at all to me, but partner cares a lot, and streams a lot.

 

 

 

 

Can you connect it via WiFi, Pete. I think they prefer the 5Ghz channel.

I have a similar arrangement, but I use a Humax box which 2 or 3 tuners and a free view box with a hard disc recorder built in with a booster amp plugged into the aerial in a similar fashion to yours and I'm using BT internet, also plugged into the box, but also into the TV directly. I have taken the main ethernet cable into a small hub/switch for the internet network and then taken a ethernet  cable from it to the TV and the box, and other cables to a Bluray player and another to internet radio and music streamer, all of which I can also tap into from desktop PC.

 

Maybe you might need to do a similar setup?

Edited 21 August, 20241 yr by Graham Butcher

5 minutes ago, Lee01 said:

Can you connect it via WiFi, Pete. I think they prefer the 5Ghz channel.

No, I don't think they are equipped to connect via anything but ethernet cable.

5 minutes ago, Graham Butcher said:

I have a similar arrangement, but I use a Humax box which 2 or 3 tuners and a free view box with a hard disc recorder built in with a booster amp plugged into the aerial in a similar fashion to yours and I'm using BT internet, also plugged into the box, but also into the TV directly. I have taken the main ethernet cable into a small hub/switch for the internet network and then taken a ethernet  cable from it to the TV and the box, and other cables to a Bluray player and another to internet radio and music streamer, all of which I can also tap into from desktop PC.

 

Maybe you might need to do a similar setup?

It all worked fine at the old place, with the major difference being the active aerial here versus passive there.

Does the bt box need to be connected to the internet? If the TV is a smart TV, connect the Internet directly to that and access Internet services via the TV might be a solution?

Can't remember for certain if we tried that. Will do this evening to double-check, ta.

How far have you moved?

 

Did you need an aerial amplifier before? Try just using the aerial without it

 

https://www.bt.com/content/dam/bt/help/legacy/YouView_from_BT_user_guide_(H3 v8).pdf

 

try a reset?

 

 

 

If your tv has it's own tuner, try putting the aerial into it, with the bt box not connected. See if you can get it working on it's own.

 

If the signal is sufficient to work the tv it should work as instructed connected through the bt box.

 

Once connected back up to the btbox (as instructed)

 

check this

 

 

In your case i think you will be checking "loop through" is set to off, if you are not having the 2nd aerial cable

 

 

Edited 21 August, 20241 yr by Stonekeeper

Thanks but I'm in Highworth next to Swindon now.

Will update my profile.

 

Edited 21 August, 20241 yr by Breezy_Pete

1 minute ago, Breezy_Pete said:

Thanks but I'm in Highworth next to Swindon now.

Will update my profile.

 

 

Is it a communal aerial or just your property?

Just ours

 

The masthead amp is just out of reach of my longest ladder, borrowing a longer one on Saturday.

 

If i lived there and was limited to receiving from Seagry court,  having just moved in i would switch to a Freesat hdr box

 

https://ukfree.tv/transmitters/tv/Seagry_Court

 

 

 

Manhattan T4-R Freeview Play 4K TV Recorder

https://www.richersounds.com/manhattan-t4r-500gb/

 

 

Double check before buying one of these it is available as a freeview (ariel) box and a Freesat (dish) box . the link maybe the wrong one

 

https://www.expertreviews.com/uk/tvs/1407841/best-freesat-hd-boxes

 

Edited 21 August, 20241 yr by Stonekeeper

That manhattan box also available with 1TB of hard drive if you record a lot.. But it with a Smart Tv also ethernet connected covers most needs.

 

Edited 21 August, 20241 yr by Stonekeeper

3 hours ago, Breezy_Pete said:

Moved into a new place, from one with FTTP (fibre to the premises), now have a 4G EE Smart hub thing instead. 🙁

 

 

 

 

 

Well that sucks and is one hell of a downgrade

10 minutes ago, Winston_Woof said:

Well that sucks and is one hell of a downgrade

Big time. Just hope is isn't too long before they get fibre out to us. Some bits of the town have it already, apparently.

 

32 minutes ago, Stonekeeper said:

That manhattan box also available with 1TB of hard drive if you record a lot.. But it with a Smart Tv also ethernet connected covers most needs.

 

Cheers, but Highworth seems well out of the coverage area of that Seagry thing? Top right corner of the coverage map shown.

I have a four-way passive splitter from the old place that should be plug and play with the cables in the current, active one, I hope. Just got to get up to it.

 

23 minutes ago, Breezy_Pete said:

Cheers, but Highworth seems well out of the coverage area of that Seagry thing? Top right corner of the coverage map shown.

 

Another site,

https://ukfree.tv/maps/freeview

 

click on transmitter icon and it lights the signal up in green, the full service Oxford transmitter appears to reach Highworth

You can zoom quite close to address

 

Edited 21 August, 20241 yr by Stonekeeper

Comparing the house orientation on the map and my memory of which way the aerial points relative to house, I think it is aiming at the Oxford Transmitter. 👍

1 hour ago, Breezy_Pete said:

Big time. Just hope is isn't too long before they get fibre out to us. Some bits of the town have it already, apparently.

 

try this

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome



gives you results like the following

Made some progress today, thanks to a clever pal of mine who also owns a long ladder.

We tried a few ground-level options first, without any improvement in the situation.

Got the looong ladder up to it and we (I) tried bypassing the masthead amp while ground team tested to see if it worked without that involved.

Nope.

TV signal was noticeably worse, but box still wouldn't connect to internet via ethernet cable.

 

Much headscratching later, Ed settled on the hypothesis that the TV rf was bleeding through to the ethernet port of the BT box somehow, which was then affecting the EE 4G router in some way. Testing appeared to support this.

A laptop connected via WiFi running connection speed tests repeatedly, with BT TV box connected by ethernet reliably showed slower and more variable speeds when TV aerial was connected to BT box.

 

Solution appears to be WiFi-based TV streaming things like Firestick.

Thanks all. 🙂

 

PS,  I didn't  fall off the 7m ladder and die. Not even once. 😁