This will probably be my one and only post on here, other than to answer any questions that may arise as after 10 days the new IV is being returned for a full refund.

Most folks are aware of the problem Skoda are having with their software for which there is currently no update available or given previous history when it will be available or if it will work. My car was delivered on 10/10/24,on start up for my first drive the front, rear and side camera warnings came up (you'll probably have seen images of them on other threads) and then kept returning during my drive. I contacted the supplying dealer who told me to the car must have been in an accident (it hadn't) and to contact Skoda Assist who in turn told me to take it to a local dealer. My local dealer returned the vehicle 24 hours later with the following note "Advised by Skoda Technical to postpone repair, Technical repair not released yet"

Skoda Customer service claimed to have no knowledge of the problem, seems you good people on here know more than Skoda. The dealership couldn't have been more obstructive when I invoked my rights to reject the vehicle within 30 days as per the Consumer Rights Act 2015, outright lying telling me I had to return the vehicle to them for them to assess and decide what to do. Only when I quoted the act, section and solicitors details of the company I had referred the matter to did they capitulate and agree to obey the law.

So it begs the questions - Why are Skoda manufacturing cars with known faults without any checks before they leave the factory? Why aren't dealerships who are fully aware of the problem not checking vehicles before they sell them? A simple 5 minute check would have revealed the fault.

So after being a happy Kodiaq driver twice over (other than waiting 3 months for an exhaust sensor) I'm done, finished, no more Skodas the company are a disgrace and the dealership I purchased from are bullying liars.

I hope you all have better luck than me but I'm telling everyone who will listen to avoid Skoda like a rabid dog.

If you find your new Skoda is more of a paperweight than a car do stand your ground and invoke the CRA 2015

 

Very interesting.  I picked my superb up in July , next day wad back at the dealers and I have not seen it for nearly 4 months due to the software faults.  I am going to ask for my money back and buy a Nissan. I have bought skoda for 30 years and never had anything like this.

I think skoda is treating us with contempt!

Welcome for your short visit.

 

This has a lot to do with communications with Skoda / VW Group UK,

Pathetic Customer Services and after sales. 

I have been emailing and hopefully irritating the Skoda executive for customer services and the MD, happy to give their email addresses.  They don't answer questions but they must know more than they admit 

2 hours ago, celli said:

I have been emailing and hopefully irritating the Skoda executive for customer services and the MD, happy to give their email addresses.  They don't answer questions but they must know more than they admit 

 

First and foremost I am sorry for your saga, it should not be like this. I was, like many a happy Skoda owner for some years, if you have a good one you are good to go but sadly if anything goes wrong Skoda and their dealerships are about as much use as a chocolate teapot.

This was the first reply I had from Skoda UK Customer Service;

I have done some checking regarding this vehicle and the issue is not one known to us on the software currently installed in the vehicle.

 

I have contacted the retailer, and they are going to contact us via Our systems so we can escalate it to the factory for investigation.

 

I am not able to give you a date on a solution, so I am not able to pacify the customer, but it will be processed as soon as we receive the details from XXXX Skoda and try to keep you updated on any progress.

 

Herein are three lies, I am personally aware of 2 IV's that had been reported to Skoda before mine, they already had the details from the dealership and Skoda Technical had been informed, lets be honest here if you are putting the same software, same parts on other vehicles in your range expecting a different outcome they are delusional.

My IV had 15 miles on the clock on delivery which in itself is no problem but given the warnings come on at start up and then every mile or so someone, somewhere should have noticed. 

Skoda's fibbing and the dealership playing fast and loose with the law has convinced me to buy a Toyota

Good luck resolving your issues.

7 hours ago, Ootohere said:

Welcome for your short visit.

 

This has a lot to do with communications with Skoda / VW Group UK,

Pathetic Customer Services and after sales. 

 

 I have had an issue with my extended warranty which I paid for, have proof of payment, but which didn't appear on the agent's screen. I found out about 4th September, three year warranty running out 29th October., so I went back to the supplying agent next day, supplying them with details. After several calls and visits it still wasn't sorted last Friday, so I emailed customer services the same day. I got a call on Saturday afternoon and spoke to a very nice chap who said he would look into it and call be back in the  next couple of days. Tuesday I got another call from customer services saying it was sorted, confirmed by another visit to the agent. The customer services shouldn't all be tarred with the same brush. They did a good job for me!

@Routemaster1461  Good stuff and as it should be.

There should have been no issue in the first place and really all they needed was a keyboard and a screen and a tongue in their head to sort it out.

AI can do it these days.

I’ve found that the extended warranty I bought through the dealer wasn’t recognised by the dealer, without a lot of ‘discussion’ with the service manager.
 

 Then, when they finally found it, I discovered it was just about as useful to me as a chocolate fire guard, as, yes, I was told that any work can be done by a VAT registered indie, if using genuine parts - fine - except when I came to claim I found out that the vehicle must be first examined by a (Skoda) branch of that dealership, and the repair authorised by them.  Unfortunately there isn’t one locally…

 

OK, I know I should have read the small print, but the insurance-based warranty I had on my previous car, a Volvo, had work authorised on a phone call.

On 26/10/2024 at 08:41, celli said:

I am going to ask for my money back and buy a Nissan. I have bought skoda for 30 years and never had anything like this.

I think skoda is treating us with contempt!

Hi @celli have you requested your money back from Skoda as yet, or has anyone one else had success with requesting a refund. I made a request for a full refund on Monday via my Dealership who have been very supportive, who are liaising with Skoda UK on my behalf.  I’m currently waiting to hear the outcome which is expected early next week.
 

As there is still no definitive timescale for a fix to the camera module issues I can’t see how Skoda can refuse a full refund. I’ll post a further update once I hear back from Skoda.

On 01/11/2024 at 17:23, Willo60 said:

Hi @celli have you requested your money back from Skoda as yet, or has anyone one else had success with requesting a refund. I made a request for a full refund on Monday via my Dealership who have been very supportive, who are liaising with Skoda UK on my behalf.  I’m currently waiting to hear the outcome which is expected early next week.
 

As there is still no definitive timescale for a fix to the camera module issues I can’t see how Skoda can refuse a full refund. I’ll post a further update once I hear back from Skoda.

The dealer is stalling, you have a consumer contract with them.  
They have a separate commercial contract with Skoda.

 

The two contracts are not linked, your refund is not conditional on the dealer getting refunded, they can pursue it with Skoda UK in their own time.

 

They have a chance to fix the car, if they can't or won't then no question that refund is valid.

 

In blunt terms, if you go there, drop the car off, give them the keys, they can make refund straight away.   If there is a bank card machine on the desk they can do it in seconds (probably minute or two as they will need their refund PIN number, but that is only a check to avoid big accidental refunds).

 

 

The legal argument is, "the product is not fit for purpose ". If the safety systems are not working it is not fit. If you have a warning light on your dashboard the car is illegal to drive, it will fail an MOT.

That is why my dealer has the car, given me a courtesy car since July  and won't release it back to me

@celli What is the warning about on your dash? 

 

EDIT.

Is this them all? 

Edited 3 November, 20241 yr by Ootohere

Yes those are the warnings. 

My dealer says driving with those systems out of action could be unsafe.

They also say driving a car with those warning lights on would fail the MOT and could invalidate your insurance 

The dealer also says :

"Skoda have told us that the software fix will be released for the UK in week 45. This is week commencing 4th November. We have no fixed date ! 

They have said that this is a over the air update (the car will update itself) but the dealers will also be able to “push” the fix to the cars."

 

 

At least who ever said it is protecting their backside and their employers.

Taking their Corporate Responsibility seriously.

What a shame some send people out with cars that cut out and say to comeback if it does it again and your are not dead. Paraphrase.

Has anyone heard any updates on this or has the over the air update been pushed out?

I had my update a few weeks ago, it has to be done at the dealers.  I picked the car up on a Monday all was well until the following Friday when 3 fault lights came on. The cleaned themselves the following day and the  car has behaved since then .

I go to the car every day with a lot of trepidation,  I know it is early days,  but the update is working......so far

8 minutes ago, DaveSuperb said:

Has anyone heard any updates on this or has the over the air update been pushed out?

 

On 31/12/2024 at 09:35, DaveSuperb said:

Has anyone heard any updates on this or has the over the air update been pushed out?

Due to the size of the update, it doesn’t appear to be available Over The Air.

 

From everything I’ve read about those that have received the update, it’s had to be done at the dealers.

@Plobberwhy would size be the determining factor here? You can even connect to WiFi if necessary.

Because it is a big software package. I think certain things have to be uninstalled before other things can be installed. The software can take quite a few hours when doing a cabled installation,  it would be a lot longer over the air

@cellihow is that an argument in 2025. 5G gives me 50+ gb per hour.

Wifi doubles that.

 

It a choice. A poor choice if you ask me.

4 minutes ago, MikeyMan said:

@cellihow is that an argument in 2025. 5G gives me 50+ gb per hour.

Wifi doubles that.

 

It a choice. A poor choice if you ask me.

If this is the case, unloading an OS and carrying out a clean install would be difficult over the air.

50 minutes ago, DaveSuperb said:

If this is the case, unloading an OS and carrying out a clean install would be difficult over the air.

Again... Poor design...

58 minutes ago, MikeyMan said:

Again... Poor design...

 

You know that the OS controls a lot of the car's functionality and features - it's far beyond simple infotainment. Doing an OTA update of that magnitude whilst the vehicle is in use would be... problematic. Also, you're assuming the unit has the spare space to fully download and store what would, essentially, be a second copy of the system files and data. Yes, it could be compressed, but then you need even more space because you need to be able to decompress it. Plus you invariably need temporary space during an installation routine.

 

For an analogous example, an iPhone requires approx. 10GB of space to install a major iOS update that is usually no more than 2GB in size. That's 5x the amount to allow for all the jigging around and everything else it does during an update. Plus you can't use the phone whilst it is doing it...

4 minutes ago, Yogi-Bear said:

 

You know that the OS controls a lot of the car's functionality and features - it's far beyond simple infotainment. Doing an OTA update of that magnitude whilst the vehicle is in use would be... problematic. Also, you're assuming the unit has the spare space to fully download and store what would, essentially, be a second copy of the system files and data. Yes, it could be compressed, but then you need even more space because you need to be able to decompress it. Plus you invariably need temporary space during an installation routine.

 

For an analogous example, an iPhone requires approx. 10GB of space to install a major iOS update that is usually no more than 2GB in size. That's 5x the amount to allow for all the jigging around and everything else it does during an update. Plus you can't use the phone whilst it is doing it...

You put it better than I did. I suspect it will still be seen as 'poor design' 😂

1 hour ago, DaveSuperb said:

You put it better than I did. I suspect it will still be seen as 'poor design' 😂

It is. 

 

Nonsense about a couple of gigabytes in 2025. What's that about? In a 60k car it shouldn't be to hard or costly to mirror the storage with however much gbs would be needed. Or write updates that are modular and/or incremental so that it fits whatever is available. The automotive industry is so far behind.