Perhaps it's something they can do remotely? 

In my case, I didn't leave the car, the guy went to his desks & logged into some kind of Skoda website. 

 

After a few seconds he came back and said try to reconnect your user profile & everything worked.

 

All they probably needs is your VIN & Skoda app user ID/login name

Hello

 

Today the car has been by dealer.

 

There is an firmware update for skoda connect.

 

BUT update can take 2-4h!  And one hour is 113€!  So for update must pay 200-440€.

 

Tell me guys is this freaking normal?

 

 

I wonder if I'll need the update too?

 

I notified the dealer I couldn't get it to work shortly after I had the car, so maybe I'll not have to pay if an update is needed or is that wishful thinking?

 

I guess you're not in the UK as you mention the cost of the update in Euros?  It does seem excessive if the car just sits there whilst the update is carried out as I assume nobody has to be with the car all the time it's being carried out.

15 hours ago, Seba800 said:

Hello

 

Today the car has been by dealer.

 

There is an firmware update for skoda connect.

 

BUT update can take 2-4h!  And one hour is 113€!  So for update must pay 200-440€.

 

Tell me guys is this freaking normal?

 

 

 

Has the garage said it will cost that or is that just an assumption based upon their hourly labour rate?

 

I would expect less than an hours labour for downloading/installing an update. Unless it has to be hooked up to a machine in a working bay.

 

 

A garage will charge you the download time & installation time even if they already have the necessary files & the installation requires no interaction. 

 

Nothing says they have a 100Gbps, they will charge you for an hour downloading at 100kbps...

 

My company paid approximately the same at BMW for a navigation update. ~€450

16 hours ago, Seba800 said:

There is an firmware update for skoda connect.

 

Confirm with them "what device" actually needs an update & to what level/version? 

It's possible to install the updates for Columbus "unofficially" yourself I believe

https://availability.skoda-auto.com/004/en-com#/service/29

This is a bit chicken & egg I guess because without Skoda connect you cannot access the OTA updates for the maps & infotainment. 

 

It's strange an update is needed though because Skoda connect is not a new service app should have been sorted for many versions

Edited 8 December, 20241 yr by Gabbo

12 minutes ago, Gabbo said:

This is a bit chicken & egg I guess because without Skoda connect you cannot access the OTA updates for the maps & infotainment. 

 

It's strange an update is needed though because Skoda connect is not a new service app should have been sorted for many versions

 

Skoda connect/myskoda is on your phone.

 

The OP's problem is the system in the car doesn't appear to have a decent signal or  a step in authorising has failed, it does appear from the screenshots that his user profile has partly been accepted by the car but the profile is locked.

I have this exact same issue. After all the usual trouble shooting steps, I have connected the car to the house wifi, where it has strong signal and it still doesn't work. I've tried setting up a variety of different accounts, uninstalling, reinstalling etc but no luck. If a garage tells me it's anything north of £100 I won't bother.

I bought the car second hand so wonder if it's some sort of hangover from someone else previously having the primary account?

I would argue with the garage they they should do it for free so that Skoda will earn the annual payments from the services you pay for. 

 

On my car it was only needed for them to do something on the computer and then the account was activated. 

 

It was the same with our last company car from Mercedes, you couldn't do anything yourself without the account being activated by the garage. 

It took them 2s and then the app & the connection to the car worked immediately.

I had this and tried everything - fuse out infotainment reset, making sure it had signal, all 3 keys, delete and reinstall app and accounts, nothing. 

 

Contacted Skoda Technical help with details of what I tried and to my amazement they couldn't have been more helpful. Asked for videos of the issue, once received said they knew what the issue was and to make an appointment at a dealer, then pass them the appointment details once booked.

 

Dealer was cynical, went through usual 'need to authorise up to £300 before we start' and rolled their eyes when I told them what Skoda Technical had said. I went ahead because I wanted the key personalisation and app HVAC control etc, had only just bought the car abd intend to keep it for years so would take the pain.

 

Took the car in as booked, got phone call to pick it up a few hours later - turns out Technical had indeed sent the correct update, all sorted, no charge and the app interface and driver profiles have been flawless since. I was stunned. Car was out of warranty as over 3 years old, bought from a car supermarket, and I was expecting and prepared to pay. Couldn't be happier with the result.