Just wanted to drop another FYI to avoid a potential panic come MOT

 

Had a stone chip literally 2 weeks after owning my Kamiq in March 2024, got autoglass to repair it the nextday. Smooth finish, noticeable and annoying to see being in my direct vision, but was fine.

 

Anyway MOT is due in March, and thought I'd drop down to my local skoda dealer 5mins away to make sure it will pass an MOT. They kindly checked with the MOT guy, and said it would fail. It's slightly over 10mm (although I measured it to be 9 or 10mm), despite autoglass saying anything under 20mm is fine in the drivers view. The main fail reason being too much in view.

 

Could have gone down the route of getting their warranty team to come out, take a look, and possibly then cover the replacement, but couldn't be bothered with the hassle and just paid £75 excess for a full replacement being done this Friday.

 

The main point of this post was simply if a chip is in the area above your steering wheel, double check incase it's an MOT fail and end up waiting for a full replacement and being off-road in a panic.

Edited 4 February, 20251 yr by ryan-vrs
updated

That is larger than 10mm diameter, the radial crack at 8 O clock goes beyond the image.

 

On what basis did you believe it would/could qualify for a warranty repair?

It's on the paperwork as 13mm to be precise

 

Autoglass warranty team have since covered the replacement cost as it should never have been repaired in the first place. Called me today after messaging them how something could be repaired but then deemed to be a fail due to size and placement. 

 

On that basis, it was indeed justified

Edited 6 February, 20251 yr by ryan-vrs
update

I had not realised you meant Autoglass warranty team, reading it again it makes sense.

 

What does not make sense is them replacing your accident damaged windscreen, I would have simply refunded what you paid for the repair.

 

Or was it an insurance job? - Now a double insurance job!

Ah sorry wasn't clear, so they've refunded me the excess I've paid which was £75 to get the windscreen replaced. 

 

What they should have done really, was the guy who turned up last March. He should have said it wasn't repairable, and I had to pay the excess for a replacement.

 

When I found out the repair wouldn't pass an MOT purely specifically because of its location, I messaged the autoglass warranty team asking why repair it, if it's going to fail based on the location of the chip. But to save the hassle, I just rang them up asking to simply pay the 75 and get the job booked in. Their warranty team then rang me just yesterday on the back of my message sent last week, could see my replacement booking for Friday, and decided to say give us a call once done and we'll look to refund you...... Whether that's the full or not don't know, either way they surprisingly want to resolve 

 

 

I tried to make use of the Autoglass warranty on an Ibiza, failed completely as they had replaced their "office management system" so all old records had been binned/dumped or just lost, it didn't matter that I still had the original paper copy from when they first repaired a small not very well a couple of years earlier - in my case there was no MOT issue, just blinking annoying to stare at while driving.

 

I thought that that was a pretty lousy excuse for rejecting a warranty claim, maybe typical for modern UK businesses.

12 hours ago, rum4mo said:

I tried to make use of the Autoglass warranty on an Ibiza, failed completely as they had replaced their "office management system" so all old records had been binned/dumped or just lost, it didn't matter that I still had the original paper copy from when they first repaired a small not very well a couple of years earlier - in my case there was no MOT issue, just blinking annoying to stare at while driving.

 

I thought that that was a pretty lousy excuse for rejecting a warranty claim, maybe typical for modern UK businesses.

wow yeah I'd be p**sed if that happened, how can they deny physical paper proof over the excuse of they've upgraded their systems, ridiculous

 

And definitely was annoying to be looking at the chip repair, being right in the middle of my view, so don't mind at all for it all being replaced, just hope they do a good job. Have to wait 2 hours as they have to recalibrate the camera system aswell after, long wait in a tiny room zzzz

Just for anyone interested if they happen to also have a Kamiq windscreen replacement

They quoted the estimated install time of 2hours 20mins (to fit, and recalibrate the camera) - however today they took only 1hour with a further 15mins waiting for glue to dry a little. Can't attach any dashcams until 24 hours later as the wiring would stick to the windscreen glue otherwise.

 

Good job done by Autoglass, and appears identical to the original.

I had mine replaced by Autoglass and it took a couple of hours. Was done on my insurance but was surprised how expensive it was to replace, almost £1100.

 

 

4 hours ago, Norton Ian said:

I had mine replaced by Autoglass and it took a couple of hours. Was done on my insurance but was surprised how expensive it was to replace, almost £1100.

 

 

 

That's the price I think if your insurance didn't cover the cost, did it not have windscreen cover? This is my 2nd windscreen replace (1st one was on my previous car) and it's always been £75 excess only which doesn't affect your no claims bonus. 

10 hours ago, ryan-vrs said:

 

That's the price I think if your insurance didn't cover the cost, did it not have windscreen cover? This is my 2nd windscreen replace (1st one was on my previous car) and it's always been £75 excess only which doesn't affect your no claims bonus. 

 

Just checked my policy. The excess for windscreen replacement is £140!

19 hours ago, ryan-vrs said:

 

That's the price I think if your insurance didn't cover the cost, did it not have windscreen cover? This is my 2nd windscreen replace (1st one was on my previous car) and it's always been £75 excess only which doesn't affect your no claims bonus. 

 

My insurance did cover the cost, I just paid £75 excess. I presumed the price on the invoice was what my insurance would be paying and was surprised how expensive it was. 

On 08/02/2025 at 07:58, Routemaster1461 said:

 

Just checked my policy. The excess for windscreen replacement is £140!

Coincidentlally I've just changed my insurance which was due next month, their excess is £110. Seems they all vary 

 

(Have been with Chris Knott for a very long time, but for the first time in about 5 years their quote is more expensive than even go compare.)

On 08/02/2025 at 16:15, Norton Ian said:

 

My insurance did cover the cost, I just paid £75 excess. I presumed the price on the invoice was what my insurance would be paying and was surprised how expensive it was. 

ah ok yeah very expensive if someone had no insurance

 

Interesting to find my insurance is due for renewal next month, and noting down last weeks windscreen replacement as a claim (which didn't affect the ncb) increased the premium by only £13 amazingly.