Just a heads up for anyone looking to buy a 2019 moon white skoda octavia vrs 245 with Canton sound system

After purchasing the Skoda Used Approved Octavia Vrs car myself from a main dealer in the South East, I found the car to be damaged and it also had rust/paint problems.

Damage was the front end of the N/S front sill next to the jacking point

Rust under bonnet +

After 7 months of stress dealing with the main dealer and Skoda U.K executive office, I finally returned the car for a full refund last week.

As I am still waiting for other agreed monies from the dealer, I cannot give any further details of the car at this time.

I have never experienced such appalling customer service in my lifetime and just hope others don't have to experience the same thing.

Edited 24 December, 202524 Dec by jays
Spell8ng

Sadly the world is full of robbing bar stewards.

What was the mileage?

If a little north of 19K, it’s possibly on sale again

Your not wrong. The car had just over 60k

It does seem it is on sale again with a well known website (if it is the same one).

Hopefully anyone seeing your post on this forum will avoid this particular car and any grief that comes with it.

Appreciate you cannot say too much until you have had the outcome you are after from the dealer. Good luck.

Edited 24 December, 202524 Dec by cnc

Just looked, could very much be but not showing the reg. If it is, its up for nearly £400 more than I paid in February this year.

For sure, wouldn't want anyone else to get stitched up and have the same grief.

Yeah, still waiting for other monies agreed on top of a full refund but seems like im going to have to chase that too. Unbelievable. Thanks very much 👍🏻

As far as im aware a damaged outer sill would be Cat N registered if it went through insurance ? I guess it will either not be repaired and passed on as it is again or repaired without being registered.

Looked at a Audi A3 Quattro the other day at a main dealer and it looked like they had stuck a second hand drivers door on it. Or it had had a terrible repair. Showed up as hpi clear. Just dont know how these dealers get away with it. Truly shocking 😡

On 24/12/2025 at 21:37, jays said:

As far as im aware a damaged outer sill would be Cat N registered if it went through insurance ? I guess it will either not be repaired and passed on as it is again or repaired without being registered.

Looked at an Audi A3 Quattro the other day at a main dealer and it looked like they had stuck a second hand drivers door on it. Or it had had a terrible repair. Showed up as hpi clear. Just dont know how these dealers get away with it. Truly shocking 😡

Replacing / painting a door, if that’s what happened, would have no relevance to any HPI declaration. It is also unlikely a car would be declared a total loss as a result of a damaged outer sill.

Buying a used car can be a minefield, hence the need to be vigilant in pre-purchase examinations.

New cars damaged in transport, or storage or Pre or post PDI and sale to new owners / first registered keepers might never show on any insurance checks claims. Repaired by Porsche / VW / SKODA, SEAT, Audi etc etc approved repairers, or kerb side / forecourt man / woman in a van people. That is just how it has been. Skoda / VW Group approved used vehicles can be as bad as any old tarted up cars. Some straight from Car Auction to refurb and then onto forecourt showroom can be better prepped and painted than Ex Demonstrators, Courtesy Car, 'our managers specced up top of the range'. Skoda / VW owned until resold car.

On 24/12/2025 at 10:19, jays said:

Just a heads up for anyone looking to buy a 2019 moon white skoda octavia vrs 245 with Canton sound system

After purchasing the Skoda Used Approved Octavia Vrs car myself from a main dealer in the South East, I found the car to be damaged and it also had rust/paint problems.

Damage was the front end of the N/S front sill next to the jacking point

Rust under bonnet +

After 7 months of stress dealing with the main dealer and Skoda U.K executive office, I finally returned the car for a full refund last week.

As I am still waiting for other agreed monies from the dealer, I cannot give any further details of the car at this time.

I have never experienced such appalling customer service in my lifetime and just hope others don't have to experience the same thing.

@jays you didn't buy the car from a Skoda/SEAT/Cupra dealership in Kent, by any chance?

My previous car was a Leon FR that turned out to be crash damaged... it's only because of this that I'm in my vRS!