Trouble with smartlink

Hi all.

Fiancée got a Skoda fabia 2020 with android auto today. We connected her phone no problem and used the maps function and Spotify to drive home. Once we got home, we went back out to drive the new car. However, it hasn't connected since. Since then,

We have factory reset her phone (S26 Ultra)

We have factory reset the head unit

We have rebooted the head unit

We have removed updates on phone

We have looked into a software update for the head unit

We have unpaired and repaired via Bluetooth

We have "forgot devices" on the car and her phone

We have tried 4 different OFFICIAL data usb cables

We have tried connecting my phone (note 13 pro Xiaomi)

We have changed usb default settings

We have disabled autoblocker on Samsung

We have tried the battery optimization

We have cleared data and cache for android auto and Google play services.

Please help!