Karoq guide - engine advice and infotainment issues?

Hello!
This might be the first time I've ever ventured beyond the Octavia and Fabia sections of this forum... Anyway - my folks, both in their 60s, are looking for a second car. They want something similar sized to the Golf they currently have (and have had a long line of before that) but I'm encouraging them to look at other models, in particular SUVs, because they'll probably keep this a good few years now and I think the higher seating position will be easier as they get older (not that they struggle now, they're very active).

So anyway, they've seen a Karoq at a local garage, and quite like it, but they've done some research which seems to suggest that electrical issues with the infotainment system are quite common, but they were a bit vague.

So, I'm seeking your experience to try and understand a bit more!

1. Are issues with the infotainment system common?

2. If so, what are those 'issues' and are they expensive to resolve? Are we looking at a hardware swap or just a software reset/update?

Also, how does the 1.0TSI perform in a car this size? I'm not best placed to advise given my entire car history is 1.9 and 2.0TDIs. Is it comfortable both around town and on longer runs? They may occasionally use it to do trips to the other end of the country.

Any other buying advice would be much appreciated!

Thanks