The register is like the technical version of the sun. it used to be good, but now its gon a bit downhill with the **** stirring in order to make a story

The NTL "cap" was a psychological operation designed to get a small number of major downloaders off the service.

Most of them were scared off to the faster (at the time) ADSL services, thus NTL were happy with a job well done.

The "cap" has been quietly shelved

And another relating to their customer disservice:

http://www.theregister.co.uk/2004/09/27/ntl_recorded_message/

Hmm. Obviously the chap who was on the end of this BT CS phone call decided to get a job for a telco CS department considering his strong feelings

edited to say not worksafe audio (contains similar language to NTL message)