Hi BriSkoda.

Hope someone can help me and offer some advice I have a 56 plate VRS Diesel! Had the car since 5000 miles from a main dealer and it was the directors car from new and he used this car day to day before myself.

I bought the car in March 2007 and the car has been in to the dealearships service centre over 10 TIMES!!!! Its currently with there Computer says no team!! As they have placed the car on the VAG computers has it finds no faults!! But The car doesnt start!! I have been without my car for over a week! this is day 10 and they still dont know what is wrong with it.!!! Im in a hire car which is costing skoda £40 per day for me use!! Its not a VRS its a Focus 1.8.

Im so frustrated as the car has also been into the garage for the following!

DPF Warning light 7 times

Windows switches peeling 1 time

Unkown issue is the current period!

The garage has no update to give me!!! I spent alot on this car when I bought it!! Its been in the garage for more than 6 weeks over all the problems!!

Please can someone help with information on what I can do!! Legally!! Hand the car back? Get a different one supplied?? Compensation??? Any idesa please tell me!!

Regards

Nick Gray

:(:(:(:(:(

Oh dear thats not good, I would think it's worth asking for some compo. Don't know what else legally you could do, but I hope they can sort it out soon.

You could start to steer them towards a replacement car, the mere mention of such things often induces some activity.

get your money back call them ******* and walk away

get your money back call them ******* and walk away

That will never happen, the car has been in the OPs possesion now for 12 months, of which it has been off the road for just over 1 month. Rejection should have been attempted much earlier/

Given the time you've had the car you're stuck with it chap. You might get something from them in an exchange but you can bet it'll cost you money.

It may be worth part exchanging it for another car. It will cost you more but you may get a decent deal from the dealer as compensation for the troubles you have had. Press them hard for a good part ex price or lots off the price of a new car.

Not ideal I know but it's a quick way of getting rid without to much grief. It's what I would do.

HTH

No you can reject a car as not fit for purpose for a reasonable time which can be up to 6 years from the date of purchase.

The first 6 months is the period in which they have to prove the car didn't have a fault if you wish to reject it. Now it would be up to you to prove there is a fault. Eg it won't start and the garage can't fix it.

I'd say a 1 year old car conking out like that is not fit for purpose if the garage can't fix it.

It probably would have a fair amount taken off for useage, but not as low as the px value on the car.

You do have to weigh up the cost of this legally and the fact that you may not win. Ideally I think Stu's approach of steering them towards a new vehicle to replace yours is a far better way of doing it,

... been into the garage for the following!

DPF Warning light 7 times

I'm sorry, but why would you bring in the car to the garage when the DPF warning light is lit? At that point, you just need to give the car a good run at proper speed so that the DPF can regenerate. Clearly described in the manual, it is.

If you don't follow the regeneration procedure described in the manual, the engine management light will also light up, and at that point you have to have the garage do the regeneration for you.

Also note that the DPF does go through the regeneration cycle occasionally if you drive at any length in proper conditions. In that case, you might never see the DPF light at all. You can tell if you happen to stop during the cycle, the engine is revving high and the car reeks of something burning. The kids and the wife asked me what's burning when we stopped at a red light after driving over 60 km/h for some time.

I'm sorry, but why would you bring in the car to the garage when the DPF warning light is lit? At that point, you just need to give the car a good run at proper speed so that the DPF can regenerate. Clearly described in the manual, it is.

If you don't follow the regeneration procedure described in the manual, the engine management light will also light up, and at that point you have to have the garage do the regeneration for you.

Also note that the DPF does go through the regeneration cycle occasionally if you drive at any length in proper conditions. In that case, you might never see the DPF light at all. You can tell if you happen to stop during the cycle, the engine is revving high and the car reeks of something burning. The kids and the wife asked me what's burning when we stopped at a red light after driving over 60 km/h for some time.

Well it depends if the DPF light comes on then you do have a little bit of a worry and I could see why somebody might go to a dealer and if the dealer failed to explain you need to give it a boot if this comes on and only come in when both are on then you can hardly blame the owner.

What with DMF and DPF the older dervs are looking very viable as a purchase.

Well it depends if the DPF light comes on then you do have a little bit of a worry and I could see why somebody might go to a dealer and if the dealer failed to explain you need to give it a boot if this comes on and only come in when both are on then you can hardly blame the owner.

What with DMF and DPF the older dervs are looking very viable as a purchase.

Only comment I can make regarding DPF light is RTFM !!!!!

Only comment I can make regarding DPF light is RTFM !!!!!

Warning light comes on in car you are out and don't have the manual, you go into a dealer. Dealer fixes it and tells you.

Next time it happens you don't go to dealer.

TBH there are actually known issues with this that at some point in the past the cars wouldn't regenerate.

Warning light comes on in car you are out and don't have the manual, you go into a dealer. Dealer fixes it and tells you.

Next time it happens you don't go to dealer.

TBH there are actually known issues with this that at some point in the past the cars wouldn't regenerate.

Thats right... it's always someone else's fault

Thats right... it's always someone else's fault

No not always, but you would expect a garage to explain how to fix it yourself if it happens again,. After all you just gave them a big chunk of cash for a new car and the older cars from a few years back don't throw up warning lights just because you've been driving around town.

All I am saying is that while yes the OP could probably have read the manual, I think most people out there would take a new car to the dealer when a warning light comes on so soon.

They just need to read the codes to check and then say yes sir, next time that comes on take the car for a drive keeping the revs up on a dual carriage way until it goes off.

Problem on both sides, but in all honesty cars are complicated these days and customer service seems to have gone out the window at some places.

Unfortunately the Skoda Dealers are not very good. I think they have to compensate you but if it was any older I would take it to an independant.

My Octavia 20 valve was smelling of oil and it went into the dealer 3 times and they said nothing was wrong. I wrote to Skoda and got a free pollen filter but it still smelt. I took it around the corner to the garage that fixes my Triumph Stag and he found a split breather pipe very quickly. Ordered and fitted new one. smell gone.

Now my engine light is on, guess where it is going? ECU has only about six inputs and as the engine is running fine my money is currently on the cooling temperature sensor.

Yours fails to start. No fault showing. Hmmm. Well it is either blocked diesel filter or glow plugs if they have them.

I am not really up on Skoda Diesels. Main point I am making is about Skoda Dealers not really having the basic nouse like the independants who fix lots of different makes. I have had experiences of Dealer incompetence at three different Skoda Dealers, including "we know better than the factory", and "we can't find out what is wrong with it", and downright lies.

What would I be doing in your shoes.

First check yellow pages and ask an independant if they can fix it.

Then write to the dealer and state that if you get no satisfaction within 7 days , you request them to agree to pay for trailering to an independent diesel expert who will fix it and they pick up the bill. Copy Skoda at Milton Keynes.

PeterGAH

Unfortunately the Skoda Dealers are not very good. I think they have to compensate you but if it was any older I would take it to an independant.

My Octavia 20 valve was smelling of oil and it went into the dealer 3 times and they said nothing was wrong. I wrote to Skoda and got a free pollen filter but it still smelt. I took it around the corner to the garage that fixes my Triumph Stag and he found a split breather pipe very quickly. Ordered and fitted new one. smell gone.

Now my engine light is on, guess where it is going? ECU has only about six inputs and as the engine is running fine my money is currently on the cooling temperature sensor.

Yours fails to start. No fault showing. Hmmm. Well it is either blocked diesel filter or glow plugs if they have them.

I am not really up on Skoda Diesels. Main point I am making is about Skoda Dealers not really having the basic nouse like the independants who fix lots of different makes. I have had experiences of Dealer incompetence at three different Skoda Dealers, including "we know better than the factory", and "we can't find out what is wrong with it", and downright lies.

What would I be doing in your shoes.

First check yellow pages and ask an independant if they can fix it.

Then write to the dealer and state that if you get no satisfaction within 7 days , you request them to agree to pay for trailering to an independent diesel expert who will fix it and they pick up the bill. Copy Skoda at Milton Keynes.

PeterGAH

I'm sorry but I find that post rather offensive. OK some dealers are not as good as others but I have worked in the dealer network for 10 years and to tar all of us with the same brush just isn't fair. Independants can be good for sure (most have been started up by people in the dealer network) but even so some cars just get the better of them and us. The modern car sometimes baffles us all (and the people who build them) and dealers hands are sometimes tied by the manufacturer in how they go about fixing the cars.

Hi BriSkoda.

Hope someone can help me and offer some advice I have a 56 plate VRS Diesel! Had the car since 5000 miles from a main dealer and it was the directors car from new and he used this car day to day before myself.

I bought the car in March 2007 and the car has been in to the dealearships service centre over 10 TIMES!!!! Its currently with there Computer says no team!! As they have placed the car on the VAG computers has it finds no faults!! But The car doesnt start!! I have been without my car for over a week! this is day 10 and they still dont know what is wrong with it.!!! Im in a hire car which is costing skoda £40 per day for me use!! Its not a VRS its a Focus 1.8.

Im so frustrated as the car has also been into the garage for the following!

DPF Warning light 7 times

Windows switches peeling 1 time

Unkown issue is the current period!

The garage has no update to give me!!! I spent alot on this car when I bought it!! Its been in the garage for more than 6 weeks over all the problems!!

Please can someone help with information on what I can do!! Legally!! Hand the car back? Get a different one supplied?? Compensation??? Any idesa please tell me!!

Regards

Nick Gray

:(:(:(:(:(

Any news on getting you car fixed?

Unfortunately the Skoda Dealers are not very good. I think they have to compensate you but if it was any older I would take it to an independant.

It isn't; so he can't; it's still under warranty so any attempt to fix it by an Independant, may well invalidate his warranty.

My Octavia 20 valve was smelling of oil and it went into the dealer 3 times and they said nothing was wrong. I wrote to Skoda and got a free pollen filter but it still smelt. I took it around the corner to the garage that fixes my Triumph Stag and he found a split breather pipe very quickly. Ordered and fitted new one. smell gone.

This is surely just an example of basic fault finding and mechanicing skills being better with your 'independent'. Could have easily happened the other way around.

I had an independent garage try and fix a 'squeak' from the engine of a car under acceleration; they changed the engine mounts at vast expense without curing it. I took it to a main dealer who immediately diagnosed a fault with a flex coupling in the exhaust manifold ('common fault Guv') only cost a few quid to fix.

Now my engine light is on, guess where it is going? ECU has only about six inputs and as the engine is running fine my money is currently on the cooling temperature sensor.

Yours fails to start. No fault showing. Hmmm. Well it is either blocked diesel filter or glow plugs if they have them.

I am not really up on Skoda Diesels.

... and neither would I think are a whole load of independants particularly with the workings of the DPF.

Main point I am making is about Skoda Dealers not really having the basic nouse like the independants who fix lots of different makes. I have had experiences of Dealer incompetence at three different Skoda Dealers, including "we know better than the factory", and "we can't find out what is wrong with it", and downright lies.

You are making a very wide ranging and damning statement based on a very limited personal experience!

What would I be doing in your shoes.

First check yellow pages and ask an independent if they can fix it.

Then write to the dealer and state that if you get no satisfaction within 7 days , you request them to agree to pay for trailering to an independent diesel expert who will fix it and they pick up the bill. Copy Skoda at Milton Keynes.

PeterGAH

For my two penneth! If the dealer can't fix the car then I would escalte the problem to Skoda UK for their help.

But all dealers do is stick it on there machine and if no fault found they just leave it at that which is no use to anyoneThere is more to an engine than just electronics.

But all dealers do is stick it on there machine and if no fault found they just leave it at that which is no use to anyoneThere is more to an engine than just electronics.

Really? Oh I didnt know that.

Come off it. I do a hell of a lot more than plug in a machine. If a car doesnt start and has no fault codes then its back to basics checking fuel supply and pressure, compression, timing, air supply. Need I go on?

Also if a PD doesnt start with no other obvious signs of problems its a damn good idea to pop the turbo pipe off the throttle housing/EGR body and see if it starts. Turbo failure on the compressor side block the air intake and it cant run.

More than just sticking it on the computer that. And even when we do 'just stick it on the computer' what you get ont he screen has to be interpreted into what is actually the issue.

:popcorn:

No you can reject a car as not fit for purpose for a reasonable time which can be up to 6 years from the date of purchase.

The first 6 months is the period in which they have to prove the car didn't have a fault if you wish to reject it. Now it would be up to you to prove there is a fault. Eg it won't start and the garage can't fix it.

I'd say a 1 year old car conking out like that is not fit for purpose if the garage can't fix it.

It probably would have a fair amount taken off for useage, but not as low as the px value on the car.

You do have to weigh up the cost of this legally and the fact that you may not win. Ideally I think Stu's approach of steering them towards a new vehicle to replace yours is a far better way of doing it,

I agree with the above, we may have got sidelined along the way with this thread, which doesnt really help sort the situation.

At the end of the day, the sale of goods act is the way to go.

Billy

Really? Oh I didnt know that.

Come off it. I do a hell of a lot more than plug in a machine. If a car doesnt start and has no fault codes then its back to basics checking fuel supply and pressure, compression, timing, air supply. Need I go on?

Also if a PD doesnt start with no other obvious signs of problems its a damn good idea to pop the turbo pipe off the throttle housing/EGR body and see if it starts. Turbo failure on the compressor side block the air intake and it cant run.

More than just sticking it on the computer that. And even when we do 'just stick it on the computer' what you get ont he screen has to be interpreted into what is actually the issue.

Lummox........ STOP........ your falling into his cleverly crafted trap. If he finds out that dealers have mechanics he may well avenge them all with his mind ray of doom, turning you all in to the "Computer says 'No' so it can't be fixed ever" zombie race from Dumbsville. You'll be targetted one by one and now t'is you who'll be first.......

VRS Diesel 18 months old, everything ran fine, never a DPF in sight. Engine Warning light on < 1 month from new - known issue as found here on this great site, so got it turned off at 1st service ("oh you need a s/w update to fix that, we'll do it at the next service as we don't have it yet"). Yes, 1 week later it wa son again following 10k service.

Stuck behind lorry on slow 40mph A road. No, I don't drive like a Granny, I'd have preferred an Impreza, but you can't always ensure > 40mph and 3k rpm when you're in a bloody queue. Next it went into limp mode. 2hr wait for RAC to come and fix after limping onto destination. Now DPF comes on regularly, especially after refilling, and I have to drive at 3k rpm (recommended by RAC skoda specialist as"peak DPF revs to clear").

Frankly, this is a joke. Its coming on once every 2-3 days and requires a considerable (10-15 mins) at 3k rpm to clear. I don't want to go into limp mode again nor did I buy a car for it to determine how I have to drive. I'll allow 5k after the 20k service and if it isn't fixed i'll swap for something more reliable.

Will insist on ALL s/w upgrades (I hear possibly 2 due via this web site), then swap to an alternate vehicle that works according to my needs if not fixed.

VRS Diesel 18 months old, everything ran fine, never a DPF in sight. Engine Warning light on < 1 month from new - known issue as found here on this great site, so got it turned off at 1st service ("oh you need a s/w update to fix that, we'll do it at the next service as we don't have it yet"). Yes, 1 week later it wa son again following 10k service.

Stuck behind lorry on slow 40mph A road. No, I don't drive like a Granny, I'd have preferred an Impreza, but you can't always ensure > 40mph and 3k rpm when you're in a bloody queue. Next it went into limp mode. 2hr wait for RAC to come and fix after limping onto destination. Now DPF comes on regularly, especially after refilling, and I have to drive at 3k rpm (recommended by RAC skoda specialist as"peak DPF revs to clear").

Frankly, this is a joke. Its coming on once every 2-3 days and requires a considerable (10-15 mins) at 3k rpm to clear. I don't want to go into limp mode again nor did I buy a car for it to determine how I have to drive. I'll allow 5k after the 20k service and if it isn't fixed i'll swap for something more reliable.

Will insist on ALL s/w upgrades (I hear possibly 2 due via this web site), then swap to an alternate vehicle that works according to my needs if not fixed.

Why are you posting your problem on THREE similar threads? Can't you just use ONE? :confused:

You may be unhappy but please do not take it out on us forum users!