My first Skoda, delivered Oct 2011

Problem

Any of the windows randomly will refuse to go or down, this happens intermittently, perhaps once every few weeks. The car has 4,500 miles on it now so it is pretty well used.

ALWAYS happens straight after unlocking the vehicle. Sometimes one window will refuse to go down. Othertimes were I have held my finger on the fob for too long and all 4 windows have gone down, one of them will NOT go back up.

How I remedy this is to turn off engine, hold unlock/lock button down and it resets it self. However if it is raining outside or snow is on car and all 4 windows go down due me holding the button down too long, the window which refuses to go back up ends up with a pi** wet through seat inner door,

Sometimes having unlocked the car one window will refuse to go down.

The car has been in 4 times to the workshop, for this window fault and they scratch their head, I mess with loan cars and a 20 mile round trip for no reason,

Last week a window would not go down yet again so I drove straight to the dealer, where they acknowledged that I was not making up fairy tales as they saw the actual fault for themselves, i left the engine running and asked for a mechanic to see for himself what was happening. He said we will replace the control unit this week.

Car is now in the garage, theyre not replacing the control unit as theyre not confident this will solve the issue, another 2 days messing about with loan cars etc. They await a 2nd email from Skoda. They emailed them two months ago and they had no clue what to do, or suggest to the dealer....apprentley.... Oh and I got to the garage, no loan car as reqested so I am in one of their managers company car as we speak.

Also the car has been in the garage for other work under warranty

All front and rear lights, except rear fog lights going out. Fuse 23 blown,. Rac roadside repair. Tookj to dealer the following day with RAc report. Dealer could not find any fault !!!!!

Key fob not unlocking car. Diodes replaced at request of skoda

Paint peeling off offside front wheel arch. (On a scout the black bumper surround on the wheel arch). re painted/replaced under warranty

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My car is in the garage as we speak, their manager does not know the way for forward to resolve this issue as the diagnostics bring up a blank

Any advise?? what would you do. ??? I am ringing Skoda tomorrow to complain.

The dealers are being friendly and put them selves out with loan cars etc, so no complaints there but I feel like I am living at DmKeith Skoda in Leeds, I am sick of the hassle going there collecting loan cars. I have had a fabia monte, an htp estate fabia, roomster, and an octavia as a loan car. At this rate I will of driven every ruddy Skoda there is in the line up. The added time and fuel involved I could do with out.

Unfortunately their computer says Nooooo !!!

Any ideas?

" their manager does not know the way forward to resolve this issue "

If this is the guy whose car you've got, tell them you will return it when yours is ( properly ) fixed?

My experience of Skoda customer services is if the dealers 'computer says noooo' they will not want to know. Good luck!

Like you after many dealer visits and different loan cars I've lost all confidence in my Scout, I'm convinced there is a problem with the engine coupled with the lack of support from customer services I am very soon to be an ex Skoda owner. To say I'm disappointed in the brand is an understatement.

As someone said in another thread somewhere in this forum there seems to be a possible quality control issue, many owners are more than happy with their cars while others like us have had many issues. We seem to have obtained the 'Friday afternoon' editions, I decided the only way out was to cut future losses before the warranty expired and while it still has reasonable trade in value.

the boss only lives a few miles from me and as it is his personal car he will probably come and collect it using his spare key, i dont think threatening would do any good. they have been aimyable with me.

The only thing that ****es me off is i got told make sure i put fuel in it as its the bosses personal car, sometimes courtesy cars have fuel left in them. This is fair and all and well but their senior mechanic is taking my car home with him, he lives 30 mins away from the dealer. Whose paying MY petrol (diesel) then ????

Should I flippantly ask tomorrow morning if my car is significantly down on fuel?? It went in with a full tank.

I am also worried about fuel consumption. on a long run i get mid 50;s. around town I get 45 mpg

with 4,500 miles on the clock it seems crap

Hi again, there's a massive thread on fuel consumption

http://www.briskoda.net/forums/topic/177983-fabia-16-cr-tdi-90bhp-appalling-fuel-consumption/

the boss only lives a few miles from me and as it is his personal car he will probably come and collect it using his spare key, i dont think threatening would do any good. they have been aimyable with me.

The only thing that ****es me off is i got told make sure i put fuel in it as its the bosses personal car, sometimes courtesy cars have fuel left in them. This is fair and all and well but their senior mechanic is taking my car home with him, he lives 30 mins away from the dealer. Whose paying MY petrol (diesel) then ????

Should I flippantly ask tomorrow morning if my car is significantly down on fuel?? It went in with a full tank.

I am also worried about fuel consumption. on a long run i get mid 50;s. around town I get 45 mpg

with 4,500 miles on the clock it seems crap

Seriously kiansdad, I don't think mid50's mpg is not bad your mileage is only minimal it will get better but it will take a while,I sold my new fabia same engine as you 105bhp and I got 60 mpg with 4k on the clock, there was nothing wrong with mine just a crappy dealer, I've gone for a golf now but same engine, however it seems much better in the golf than the fabia ? (engine)

Thanks everyone.

My dealer has said he wont replace the control unit, so yet another email has gone to skoda. I have had to collect my car and they will call it back in when skoda have an answer. (if they ever do)

I rung skoda customer services, they are shambolic, i got a snotty female trying to talk over me except it did not work. As i work in a call centre I gave better than I got and it left her flustered. My sarcasm and wit on the phone is legendary. I am normally nice as pie on the phone because I treat people like I how to be treated but today with skoda I thought, well your going to be like that with me so I am now going to be a ''pain in the ass'' customer . And get this I also taped the conversation. During the call, after she became obnoxious I started taping it. I let her waffle on then advised, for quality and training purposes I have to advise that this conversation is now being recorded. It went down a treat with her especially as she realised she had spoke to me like a piece of s***

Skoda more of less said if we cannot find the root cause of the fault then there is little they can do. This really wound me up. It is their job to find a solution, that is why we buy cars from them for heavens sake. I am going to annoy them on a daily basis, and also cause trouble with the finance company seeing technically speaking they are the legal owner of the vehicle.

I am on holiday from work for a week now, so plenty of time to be the customer from hell.

As well as the issue solved I expect recompense for countless fruitless trips to a dealer and my time. An email is also be drafting to watchdog.

On a plus side the dealer has been nice as pie and apologetic. I can see from their point of view that the computer says no. So they have to badger Skoda for a resolution.

Although I'm one of the majority of the delighted Fabia 2 owners, reliable, comfortable for 4 adults, approx 42 MPG from a 1.6 petrol, I too had dealer who didn't know the answer to my car's fault - the legendery off side rear suspension 'clonk'. I suggested a call to Skoda technical and the senior reception guy said that Skoda often retort that it's the dealer's job to find the solution not Skoda Milton Keynes.

I've been in the trade since 1965 and, in my experience, most manufacturers have a technical dept with ex-technicians who visit the dealers to assist with the more difficult to diagnose problems. Come one you Briskodians who are working in the network - what's the system our friend needs to trigger to get REAL help.

I, too, would suggest getting a courtesy car from Skoda ( not the dealer ) and giving the car to Milton Keynes until the problems are ironed out.

From this forum it would seem he's in the extreme minority with a duff car BUT Skoda have a duty to sort it NOT saying 'it's faulty but we don't know how to fix it'.