Posted 09 July 2012 - 20:46
St Marys Way
Telephone: 0844 947 7232
Monday - Friday: 08:00-19:00
Monday - Friday: 08:00-18:00
Telephone: 0844 649 0198
Monday - Friday: 08.00 - 18.00
Saturday: 08.30 - 12.30
Telephone: 0844 649 0199
Posted 09 July 2012 - 21:58
Posted 18 July 2012 - 18:34
Posted 20 July 2012 - 15:04
I'm buying an Urban from Lookers in Stockport (200 mls north of where I live) and despite assuring me that the car is in the country, was on the transporter on Weds and has a licence plate allocated, they eventually got back to me today (I've been trying to confirm it's location prior to getting the insurance etc. arranged.)
Despite assuring me that it was on the transporter on wednesday, they never confirmed arrival and I've just got off the phone to them and they seem to be unable to find out where the car is. Getting very nervous here...
Posted 20 July 2012 - 17:27
I tried to buy a Citigo off them but they never called me back to arange the test drive I asked for.
Posted 20 July 2012 - 18:25
My complaint with them at the moment is that they seem to have managed the delivery poorly and failed to keep me informed at all. I suspect the salesperson I'm dealing with doesn't work Thursdays but they shouldn't allow a single point failure (or absence) to delay the whole sale. As a result of whatever it is that's gone wrong, my car won't be ready for Monday and I won't find out when it will be ready until later on Monday (at the earliest). This could have been managed a lot more sympathetically if they'd just call me every now and then to keep me informed then I could have been a bit more sympathetic but as it is I'm nervous, getting fidgety and they've now offered to put a full tank of fuel in the car when I pick it up.
Oddly, every time I call to speak to the salesman, he's "with a customer". Is this place really that busy? (He then mails me shortly after, it's like he's trying to avoid me or something.)
Edited by fox2319, 20 July 2012 - 18:28.
Posted 24 July 2012 - 20:41
Very pleased with the handover, the staff were friendly in person and I even had a chat with one of their managers before I left. I had a good chance to look round the car and wasn't rushed in any way. Went to buy some mats afterwards and the parts dept is hidden round he corner like a ginger stepchild. (Sorry, couldn't help myself).
Overall, minor hiccups along the way but a generally positive experience.
Posted 27 July 2012 - 20:03
Posted 06 August 2012 - 07:02
The car was also washed and vac'd before i had it back.
great service, very pleased and will be using them again. Well done lookers!!
they also provided free coffee and wifi during my wait.
Posted 09 October 2012 - 12:53
Currently working on trying to get a warranty claim over corroded alloys its been 4 and a half weeks since they have taken pictures for Skoda UK and I've still not heard anything. Called in over a week ago and was told that they have not heard anything but that I should expect a call a couple of days later. Still not heard anything. Tried to ring today and has taken multiple attempts to speak to someone.
The mechanics are Renault as well. They had the car for a week with an erratic idle and after a week they decided that its normal and they all do it. True that may be but why does it take a week to establish that?
If the car you want is there in stock then buy it but don't bother going back! There must be better dealerships in the area.
Posted 21 October 2012 - 03:29
Constantly pestered when buying the car that I would get a questionairre off Skoda to fill in and to please please please put excellent for everything, even the manager came over and mentioned it on two occasions.
I am sorry, but I will express my own opinions on a questionairre me thinks!!.
Attentive and nice whilst buying a car, but aftersales is crap!!.
Posted 25 January 2013 - 11:19
Posted 27 March 2013 - 13:09
He was very helpful indeed. He said that if I want anything else changing, just turn give them a ring and come after 5ish and he will go through it again.
Had a good chat about the new octavia too.
They also managed to get off some protective stickers that were left on the car from new (I was just too lazy to take it in and get it removed when I 1st noticed them). They have me an automated txt message at 4pm to say it was ready for me to collect at my convenience, I asked for it between 5-6pm.
All in all. A good service.
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