Might want to tell my dealer that when they fixed mine then

They said that the wire was too short and pulled when the seat went back.

Just repeating the explanation I was given for what is a common fault.

If that was the case and the octavia had electricaly operated seats and heated seats there would be probs with the seat operation as well cos the wiring is in the same seat harness. As i said its a floor connector fault, And i certainly dont want to tell your dealer how to do there job. Some dealers have different ideas to others unfortunately!

I found my warranty booklet and wiring & airbags are excluded.

Even so, I'm still disappointed that I bought a used car from a Skoda main dealer (rather than buying private) for the piece of mind of no unexpected bills for at least a year... and it hasn't turned out to be.

I'm definitely going to buy privately in future!

and this is where Honda and toyota win! Simple fact is how much would it really cost them to put right? Weigh that up against the possible lost of customer and any future customer! Simple Skoda get it fixed FOC you make one customer very happy he tells all his friends what a great company you are and people buy cars.

Its what Honda and Toyota do!!

FWIW my fabia's accidential wiring issue was covered by skoda

U still have rights under SOGA, might be worth speaking to Consumers Direct.

Another one bitten by Clock Rainworth in Mansfield sorted out my Airbag isolator switch when it went faulty speak to them or Farmers in Nottingham if you want a good indie try DSB in Bulwell a search will give you their contact details.

Another one bitten by Clock Rainworth in Mansfield sorted out my Airbag isolator switch when it went faulty speak to them or Farmers in Nottingham if you want a good indie try DSB in Bulwell a search will give you their contact details.

To be fair, I ought to add that since I've been complaining, Clock have given me the impression they are doing all they can to help (although whether they are or not I don't know).

In my experience Rainworth are better, they supplied my dad's Octy, but it was out of the way for me to go there and I didn't think it would turn out to be this much hassle!

And as for independents, thanks for the tip but I already know a good VAG specialist where I have my servicing done - Volkstek in Dronfield near Chesterfield.

To be fair, I ought to add that since I've been complaining, Clock have given me the impression they are doing all they can to help (although whether they are or not I don't know).

In my experience Rainworth are better, they supplied my dad's Octy, but it was out of the way for me to go there and I didn't think it would turn out to be this much hassle!

And as for independents, thanks for the tip but I already know a good VAG specialist where I have my servicing done - Volkstek in Dronfield near Chesterfield.

Have a read in dealer reviews on my opinions of Clock Rainworth are good for sales Farmers for servicing etc IMHO.

U still have rights under SOGA, might be worth speaking to Consumers Direct.

I doubt it very much, he as had the car 9 months and the fault is directly excluded from the extended warranty, If he had the car a few weeks then maybe it would be a different matter.

Unfortunately wether you get the thing fixed by Clock or not you will still have to pay for the diagnostic they carried out. I would also guess that all the other posters commenting on how they had theirs fixed where also within their initial 3 year warranty period. I would hazard a guess that the skoda approved 12 month warranty after the 3 year period when buying second hand is just that, an insurance backed warranty that Skoda approve of, bought cheaply by the dealer from a favoured provider.

I doubt it very much, he as had the car 9 months and the fault is directly excluded from the extended warranty, If he had the car a few weeks then maybe it would be a different matter.

Unfortunately wether you get the thing fixed by Clock or not you will still have to pay for the diagnostic they carried out. I would also guess that all the other posters commenting on how they had theirs fixed where also within their initial 3 year warranty period. I would hazard a guess that the skoda approved 12 month warranty after the 3 year period when buying second hand is just that, an insurance backed warranty that Skoda approve of, bought cheaply by the dealer from a favoured provider.

Mine was done twice in the 12 month approved warranty (4th year total) it only had 2 months on the 'new car' warranty when I got it. On the warranty or not, it seems that some dealers would rather do the job and keep the customer sweet than others. Although for some reason the saleman conned us by saying it was only half way through its warranty when we bought it. As in 3 of 6 years.

Edited 11 June, 201016 yr by Rhoobarb

Got the same problem with mine yesterday!

I will be ringing Horton skoda tomorrow to see if extended warranty covers it.

Does anyone know how much an independent will charge if it's not covered?

I'm assuming it's the wiring under the passenger seat (came on when i dropped wife off.)

Got the same problem with mine yesterday!

I will be ringing Horton skoda tomorrow to see if extended warranty covers it.

Does anyone know how much an independent will charge if it's not covered?

I'm assuming it's the wiring under the passenger seat (came on when i dropped wife off.)

They've been good to me with 2 warranty claims so far. Both were resolved quickly with no fuss. Top marks !!

Just heard back, Skoda CS are willing to pay 40% of the repair cost, but nothing towards the diagnostic.

I had hoped for more, but I was resigned to the fact I'd get nothing and have to fork out another £120, so it's better than nothing.

Total repair cost, including the initial diagnostic will be about £105 - with Skoda stumping up the last £50.

They've been good to me with 2 warranty claims so far. Both were resolved quickly with no fuss. Top marks !!

I had a nightmare with them after my car had a misfire after only 2 months!!

Horton Skoda said they can't tell me if airbag light problem is covered 'til they've checked it on diagnostics (which they will almost certainly bill me for)

Anyway I have been quoted £35 by Volkstech in Dronfield to sort the problem,saying they know excactly what it is,so I'm taking it there.

Sorry to jump on the wagon. My (Octy 1) light has come on. Being an aircraft electrician im going to hard wire the plugs. But how do you reset the light on the dash?? Ive tried disconnecting the battery, but still the light is on.

I thought there was a TSB on this airbag connector problem? Sure I've seen it somewhere. Its a very common fault and cost of materials to fix is nil, its just a bit of labour.

A lot of other brands of cars seem to suffer with basically the same problem, we used to get lots of Fords, especially, with this fault. Worst when two people share driving of a car because the seat gets moved back and forth very frequently and the connector plays up.

You need VCDS to clear the MIL.

Grrr, in the time taken to put in the goodwill claim, Clock have now decided that the price of the repair will be £127.33 when I was originally quoted £119.

They've justified it as an extra loom they forgot about... it's not much, but I think they should honour the originally quoted price. I feel like they are just adding a few quid on because I've been a hassle to them.

Maybe slightly off topic but - I am interested in the 'diagnostics' discussion. I wasn't initially too impressed by my local Skoda dealer but now that I've had the misfortune to have to deal with the local Arnold Clark Mazda dealer (or more accurately - their new super dooper Service Centre covering several marques) I think the Skoda dealer is pretty decent - not perfect but at least I feel as if I am treated as a customer & an individual, rather than just someone that's a problem, which is how AC make you feel.

AC wanted me to sign an authorisation to charge for 'labour' costs, to check out a couple of items I'd highlighted as needing attention, the repair of these should have been covered under warranty. I refused to sign it & then subsequently was presented with an invoice for these costs as they couldn't confirm the fault existed (nice one !) but in the end the Service Manager quashed the bill. We are now in dispute with them over a claim for the Dunlop tyres that were fitted to the car from new, which were deemed as dangerous after less than 7k (completely cracked all over)...I am not holding my breath but plan to take it further if it's rejected.

As others have said, on top of this they now want payment for courtesy cars (or at least 'insurance')...I bought the Mazda locally as I perceived I'd get a better service/goodwill from the dealer if any issues arose...but one of the online companies will definitely be getting my business the next time we buy a new car. As things stand I don't plan to deal with Arnold again after our service plan expires (shame as he has most marques up here!)...but I would buy another Skoda & locally if the price was competitive.

Worth mentioning tho' that Skoda UK were a complete shambles when I bought my two year extended warranty thro' one of the dealers down south - the admin process was torturous, but the dealer saved the day with their efforts to sort out the mess. Isn't it a shame that no one maker seems to be able to do everything efficiently...they would run away with car sales.

Maybe slightly off topic but - I am interested in the 'diagnostics' discussion. I wasn't initially too impressed by my local Skoda dealer but now that I've had the misfortune to have to deal with the local Arnold Clark Mazda dealer (or more accurately - their new super dooper Service Centre covering several marques) I think the Skoda dealer is pretty decent - not perfect but at least I feel as if I am treated as a customer & an individual, rather than just someone that's a problem, which is how AC make you feel.

AC wanted me to sign an authorisation to charge for 'labour' costs, to check out a couple of items I'd highlighted as needing attention, the repair of these should have been covered under warranty. I refused to sign it & then subsequently was presented with an invoice for these costs as they couldn't confirm the fault existed (nice one !) but in the end the Service Manager quashed the bill. We are now in dispute with them over a claim for the Dunlop tyres that were fitted to the car from new, which were deemed as dangerous after less than 7k (completely cracked all over)...I am not holding my breath but plan to take it further if it's rejected.

As others have said, on top of this they now want payment for courtesy cars (or at least 'insurance')...I bought the Mazda locally as I perceived I'd get a better service/goodwill from the dealer if any issues arose...but one of the online companies will definitely be getting my business the next time we buy a new car. As things stand I don't plan to deal with Arnold again after our service plan expires (shame as he has most marques up here!)...but I would buy another Skoda & locally if the price was competitive.

Worth mentioning tho' that Skoda UK were a complete shambles when I bought my two year extended warranty thro' one of the dealers down south - the admin process was torturous, but the dealer saved the day with their efforts to sort out the mess. Isn't it a shame that no one maker seems to be able to do everything efficiently...they would run away with car sales.

More Arnold Shark than Arnold Clark then.......

Got mine sorted

http://briskoda.net/forums/topic/168275-airbag-light-on-a-top-tip/