Ok update - popped up the garage again and spoke to the manager (always better face to face when haggling) - reordered a SE rather than a Scout as I know that has a sunroof as standard - ie they can't mess that up. Also cheaper.

They're going to push it through as quick as they can and will hassle the area sales rep to throw in free climate control. They also confirmed it was the area sales that messed up the order - not them or Skoda - apparently there is now a new ordering system so they can order it direct whereas in June the orders had to be faxed and whoever took the fax didn't jot down the sunroof (!)

It's a car I'm planning on keeping so it has to be right and provided something is thrown in to compensate for the hassle then I'll be happy. There will also be a Scout for sale in Griffin Mill Pontypridd if anyone is looking for one!

thanks for all your comments. First time I've ever bought a new car - looks like I'm sort of doing it twice now!

thats weird as we just bought a scout from there!! in black?

thats weird as we just bought a scout from there!! in black?

1.4tdi scout ex-demo? If so that was the one I test drove - it was for sale and now isn't so I'm guessing that's yours now?!

Update - after placing the order on the 2/9 and being told i'd be contacted with an estimated delivery date in a couple of days, as of today I have heard nothing and have chase up myself. Am awaiting a call back (!)