Anybody else ordered specifically the Estate Greenline II in White? Now my delivery has been pushed out another 4 months, I am interested to know when you ordered, and when it was delivered or is going to be built. Currently, mine is listed at Week 43 (a joke in itself). Is it true that certain models / colours are built in certain weeks, so potentially certain combinations only come around every few months?

Taken from the black hole thread:

Fabia Greenline II Estate

Spec:

• Candy White
  
• Domino Grey Seats
  
• Onyx/Silver Dash
  
• Black protective side mouldings
  
• Maxi-dot trip computer
  
• Curtain airbags
  
• Rubber Bootliner
  
• 4 Piece Rubber Floor Mats
  
• Front/Rear Mudflaps
  
• Media In Cable (iPod)
  

Ordered: 12/03/2011

Original Build Week: 35 (3rd Week in July), not heard anything since, but will check later today

Taken from the black hole thread:

Fabia Greenline II Estate

Spec:

• Candy White
  
• Domino Grey Seats
  
• Onyx/Silver Dash
  
• Black protective side mouldings
  
• Maxi-dot trip computer
  
• Curtain airbags
  
• Rubber Bootliner
  
• 4 Piece Rubber Floor Mats
  
• Front/Rear Mudflaps
  
• Media In Cable (iPod)
  

Ordered: 12/03/2011

Original Build Week: 35 (3rd Week in July), not heard anything since, but will check later today

whoever that is have been told false information,

week 29 is the 3rd week in july so they are looking at 1st week of september build.

whoever that is have been told false information,

week 29 is the 3rd week in july so they are looking at 1st week of september build.

Interesting.

I've just spoken to the dealer, who's rechecked the bulid week for me, and its now week 27, although thats unconfirmed still.

Since we're planning a trip to Scotland in it on the first of September, and were told that that was the date we could pick it up initally, I hope it doesn't drift too much now...

Cheers!

mine was about 12 weeks, end of July to beginning of October.

My Dad also ordered the exact same spec as me:

Model: Fabia Estate GreenLine II

Interior style: Domino Black Seats / Onyx-Onyx Dash

Colour: Candy White

Optional equipment:

- Black protective side mouldings

- Maxi-dot trip computer

I checked with him, as his current order situation is as below:

Order Date: 19/03/2011

Originally Advised Delivery Date: 30/09/2011 (Week 39)

I ordered mine mid July 2010 and took delivery mid December 2010 - 5 months.

Anybody else ordered specifically the Estate Greenline II in White? Now my delivery has been pushed out another 4 months, I am interested to know when you ordered, and when it was delivered or is going to be built. Currently, mine is listed at Week 43 (a joke in itself). Is it true that certain models / colours are built in certain weeks, so potentially certain combinations only come around every few months?

Hi. Been reading greenline posts with interest and thought I would chip in with my experience.

I ordered a greenline 2 estate 30/01/11 and was given a 10-12week lead period - car expected april. Not until mid April did I receive a provisional build week - week 29 (18/07), car expected to roll up to dealer mid august, this is still only a provisional date. This delay wasn't acceptable to me, I needed a car in May at the latest.. 10/05 I was given a brand new octavia loan car until my new car arrives. Not too worried when it actually turns up now.

Ordered:

Greenline 2 estate, in red, Maxi dot, sunset glass, rear sensors.

Worth trying to get a loan car from your dealer until yours arrives.

I already spoke to the dealer, who could not initially supply a loan car - mind you, that was the answer from the sales man, rather than anyone else.

A loan car would be sufficient in my case, along with a 100% confirmed delivery date.

I already spoke to the dealer, who could not initially supply a loan car - mind you, that was the answer from the sales man, rather than anyone else.

A loan car would be sufficient in my case, along with a 100% confirmed delivery date.

I noticed you have gone to the trouble of setting up a website to show your displeasure. Have you actually contacted Skoda about a loan car until yours arrives?

Because otherwise it all seems a bit over the top to me, what with the log in name here, website etc...

For the record, I also got a Fabia Greenline II Estate in white. It took 7 months (should have been 6) due to the bad winter and getting it transported to the dealer over Christmas.

My estimated delivery date was 12 to 15 weeks from purchase.

Note I say "Estimated Delivery Date" not "Promise of delivery".

I can only assume that by being annoying you hope to get Skoda to do something special about it.

Surely a free loan car as others have had would do it, if you have asked of course rather than just start attacking them?

Quite honestly its about time someone did, until Skoda get some bad publicity its unlikely they'll do anything about it... If you look at many posts on here people seem happy to accept 6+ months wait times...

That's a joke, and a very sick one at that...

I would like to stay with Skoda when I change later in the year, but I am not prepared to wait that sort of time for my new car, it is just unacceptable. My choice would be a top level standard spec Fabia estate 1.6 diesel but unless they can guarantee 3 months MAX delivery then I'll go to someone who can... Ford, Vauxhall, Kia, the list goes on, all can...

Skoda need to get themselves sorted out or they are heading for a big fall...

Edited 12 June, 201115 yr by The PM

Its not just Skoda though - its across the VAG group so you are not alone. I am sure some other manufacturers have dificulties getting some orders in, such as Nissan with the Quashqai and Juke - they told me 3 - 5 months from order to delivery.

Bare with it, if you can't wait then cancel the order and find something else. I for one would wait, having just taken delivery of mine the wait is so worth it!

I already spoke to the dealer, who could not initially supply a loan car - mind you, that was the answer from the sales man, rather than anyone else.

A loan car would be sufficient in my case, along with a 100% confirmed delivery date.

Don't get me wrong, it took a few polite emails to both the sales manager and to the dealer principle before they agreed to loan a car. You need to go above the sales executive.

I don't know whether you have or not, but I agree with what CT17 is saying.. I would jot down a polite, professional letter stating your dismay of what has happened since you placed your order in good faith. State the facts as to why you feel like you do.. Had the dealer told you up front about the seriously long lead time for your proposed car, you would not of ordered.. I guess?

From what I can see/gather, it is up to the dealers to keep the customers happy - Skoda UK expect the retailers to manage this situation.

Did your dad order a car from the same dealer? if so, you would be in a greater position than most and should be a customer that the dealer want's to keep happy.

Use of a free loan car (no outlay for road tax, servicing, insurance, money for new car in my bank aswell) is a great deal for any delay... I hope my build week slips a few weeks so I get the new reg...

If you do take a loan car then just be very careful regarding insurance and make sure that whoever's cover you have (yours or the dealers) it won't land you with any large bills should you have an accident... From what I remember of the "cover" i had when taking a courtesy car off them I'd be reluctant to have one for any length of time... Also note that if its an older car (or even a new one) its you who is responsible for ensuring its roadworthy and taxed, insured and MOT'd... Its surprising how many people think it's the dealers responsibility...

I for one would wait, having just taken delivery of mine the wait is so worth it!

thats easy to say when you havent waited that long. for me the wait wouldnt be as bad if we all joined the same queue and didnt see, what appears, to be others getting theirs almost looking like a queue jumper. we arent talking about bog standard ones either as most have extras so why the varied delivery times? also Slowda should have been honest from point of ordering about such wait times, i mean its all computerized therefore they should have some sort of heads up rather than giving the standard approx 10 weeks wait only to be dissapointed further down the road. by this time your own part ex is loosing value all the time therefore widening the gap even more should you wish to go elsewhere

its very bad pr all round for slowda. from a selfish point of view i dont care about other brands, i just want slowda to be open and admit their faults to which id be more sympathetic rather than just ignoring/lying to us

theres too many of us in this boat to ignore so the least they could do is be honest and update us with facts and not just try to fob us off hoping that we dont mind

they need to realise theres plenty of models out there and i wonder, just from this site, how many have changed their minds or just didnt bother

ive been loyal to slowda for 7 years waiting for a new vrs, please just be honest with me

I've made it completely clear, and awaiting their response this Wednesday.

I don't have a problem with waiting for a car - having previously imported cars, I've waited 12-18 months in some cases. I do have a problem with mis-represented delivery times - these are expectations set at the point of sale, especially when I am trading in my own car with expiring MOT, tax, servicing etc, which is otherwise continuing to depreciate.

When I am making a purchase at a UK dealer who supply an estimated delivery time, some minor slippage is acceptable. Adding 4 months at the point you were expecting to receive the car is not.

If I was told 8 months at the dealer on day one, I could have made a decision to wait or buy with another manufacturer, and I wouldn't be here - my expectations would have been clearly set.

I tried the normal routes, email, phone etc without result. At the moment, the open attention may resolve my issue, but I have no other agenda other than to get my car (and my dad's with the exact same car with the same spec) delivered without incurring additional unplanned cost of maintaining my trade in. 

Should I then, not openly hold Skoda to account for the ridiculous change in delivery times? They didn't call me - I had to chase them to find even that out.

Don't forget, Skoda is the same as every other profit driven business, who interests are with it's share holders - it just so happens that their customer focused image is part of their key marketing strategy... because it helps sell more cars.

They do, however, produce very good cars, which is why I have not already cancelled my order.

Just to add, the dealer quoted 15-16 weeks in February. In my case, after calling Skoda directly in March, they also quoted the same delivery times, with a week 19 build. The issue, in my opinion, is with Skoda to resolve.

If I was told 8 months at the dealer on day one, I could have made a decision to wait or buy with another manufacturer, and I wouldn't be here - my expectations would have been clearly set.

OK, the real problem you have is not with Skoda it is with the dealer. I think you will find the dealers are not even employees of Skoda but are separate companies that trade under the Skoda franchise, taking commission based on sales etc.

Skoda the company will not worry about your problem, they cannot build cars quick enough to fulfil demand around Europe and if you make a bit of a dent in sales then that helps them, plus if you cancel Skoda the company win be supplying someone else quickly.

In your case the problem is with the dealer not Skoda and you need to deal with the dealer. If you had a witness when the salesperson told you the delivery time was definitely 15-16 weeks then you could go for misrepresentation - speak to trading standards. You need to explain the problems it will cause you including costs and that the issue could effect two orders, then ask for the courtesy car. If the dealer says no then you either have to wait or cancel, move on to another supplier and aim your website at the dealer not Skoda.

OK, the real problem you have is not with Skoda it is with the dealer. I think you will find the dealers are not even employees of Skoda but are separate companies that trade under the Skoda franchise, taking commission based on sales etc.

Yes, they are all seperate companies buying the cars from the importer, SUK.

OK, the real problem you have is not with Skoda it is with the dealer.

i think its a bit of both, the dealers are saying its a certain wait (lying even) to persuade us to buy and slowda seem to build cars out of any logical order

if we ordered identical cars, me in january and you in march, who do you think would get their car first?? not always obvious going by the many threads on here

OK, the real problem you have is not with Skoda it is with the dealer. I think you will find the dealers are not even employees of Skoda but are separate companies that trade under the Skoda franchise, taking commission based on sales etc.

Skoda the company will not worry about your problem, they cannot build cars quick enough to fulfil demand around Europe and if you make a bit of a dent in sales then that helps them, plus if you cancel Skoda the company win be supplying someone else quickly.

In your case the problem is with the dealer not Skoda and you need to deal with the dealer. If you had a witness when the salesperson told you the delivery time was definitely 15-16 weeks then you could go for misrepresentation - speak to trading standards. You need to explain the problems it will cause you including costs and that the issue could effect two orders, then ask for the courtesy car. If the dealer says no then you either have to wait or cancel, move on to another supplier and aim your website at the dealer not Skoda.

I think your missing my point.

The invoice has 15-16 weeks written on the invoice, yes. However, I also have an email directly from Skoda Customer services in March confirming an estimated week 19 build, matching the original estimate from the dealer. Ultimately, Skoda have total control over the manufacturing and delivery of the car, and are the only ones who can give an accurate build / delivery week.

It's all gone screwy since the order moved into MY12.

I think your missing my point.

The invoice has 15-16 weeks written on the invoice, yes. However, I also have an email directly from Skoda Customer services in March confirming an estimated week 19 build, matching the original estimate from the dealer. Ultimately, Skoda have total control over the manufacturing and delivery of the car, and are the only ones who can give an accurate build / delivery week.

It's all gone screwy since the order moved into MY12.

But your contract of purchase is with the dealer and not with Skoda uk.

I don't have an issue with the contract, I want the car. There is no legal recourse on trying to take the dealer for breach of contract because it's already proven in case law that unless specified in the original contract, an indefinite delivery date or change of specification are not breaches of contract.

It's simply a matter for Skoda to treat it's customers with some respect with delivering a car in time with the originally defined expectations - as far as I can tell, I am not saying I am right in any of this, but the dealers are in the same boat. As Skoda franchises, they are advised of lead times from the factories every 6 weeks or so, and can only go by the information supplied to them through whatever computer systems they are given access to - they may have varying levels of 'clout' depending on the number of orders they put through etc.

In my case, 15-16 weeks came from the ordering system - Skoda confirmed this in March. Now, in June, I call to find out when my car will be delivered, and I am told it's been put out another 4 months.

There may be some mis-understanding of my definition of 'Failed Promise' - it's not the fact that the car has not been delivered to match the original estimate, it's because Skoda advertises in it's 'Customer Promise' that they are 'working to ensure your happiness'. It's part of their tag line - 'Manufacturer of happy drivers'. This is the failed promise, because as someone who as ordered a new Skoda, I am not happy - until resolved, I have to wait another 4 months, after already waiting 4 months.

Who could possibly be happy with waiting, and chasing, and waiting?

Who could possibly be happy with waiting, and chasing, and waiting?

I was not suggesting you should be happy. The current ordering delays are wrong, no doubt. I am not debating that fact.

My point was that it would be quicker to resolve the issue with SUK customer services and hopefully get a loan car that your current course of action. You seem to have asked a salesman (who probably doesn't care) and then decided to cause Skoda UK trouble at the expense of your time.

Maybe it's just me, but I personally can't see the point of your current course of action.

I respect your point of view - I am just trying to avoid a long continued chain of chinese whispers. I talk to the dealer, the dealer talks to Skoda, Skoda update the dealer, the dealer update me, I say not acceptable back to the dealer, the dealer chases delivery with Skoda etc. Weeks continue to pass...

It's delays on more delays that sparked my actions - emailing SUK CS gets responses up to a week later, calls to SUK CS results in dead ends and call backs. Calls to the dealer just provides the same build week estimates as SUK CS. If there is some book on etiquette that describes how to correctly resolve these issues, I've not found it, and neither has Skoda.

In all of this, I am not misappropriating fact, or trying to garner attention for any other purpose. I simply want my new car - anything in between is a patch / fix / workaround until it arrives. I know I will enjoy the car when I get it, it is just unfortunate the process to get there is broken.

In any case, SUK customer services are getting back in touch on Wednesday, after having spoken to the factory liaison to locate my order in the system.