Password should be on a sticker on the Hub.

My parents have just moved and had the Virgin account moved to there new address and are now getting 31mbps!!

Totally wasted on them.

i have to make do with 1.5mbps, on old cable from an exchange 3 miles away!!! No Virgin here!!

Another VM subscriber here. Up until last year I had been happy to recommend them, having always got pretty much the full speed, both up & down. Last year saw quite a few big outages 6-12 hours+ then in November they broke the upload. That dropped from 5Mbps down to 1.5 max., with most evenings not even making 1Mbps.

The first phone call to tech support resulted in an engineer visit and the VMNG300 modem swapped for a SuperHub, The next call (after no improvement) resulted in being disconnected for two days!, The third call triggered another engineer visit, with another SuperHub. Still no improvement. At that point they realised it was a UBR issue. That was supposed to be fixed by December/January. January came & went with no change. Another phone call and another engineer visit (no new SuperHub this time!) in March was supposed to result in the next level tech support getting in touch to go through more detailed diagnosis.

Nothing happened until this weekend, when the upload speed jumped back to its previous level - almost six months to the day after it dropped. I'm now wondering if it'll break again when they start the speed doubling in this area, due in July.

For the time being, at least, it's working well:

Quick question on fibre wiring in the home.

We're having Sky fibre installed next week and the main telephone socket is located in the lounge. I have taken a wire from that socket outside the house and into the study where the current modem/router is installed.

When they install the fibre connection, will I still be able to use the existing extension into the study, or will the router have to be located by the main socket?

We're having Sky fibre installed next week and the main telephone socket is located in the lounge. I have taken a wire from that socket outside the house and into the study where the current modem/router is installed.

When they install the fibre connection, will I still be able to use the existing extension into the study, or will the router have to be located by the main socket?

Are you FTTC or FTTP? If the former, you can use your lines just as you currently do, however if your are the latter then I guess you can decide where the fibre terminates....

Quick question on fibre wiring in the home.

We're having Sky fibre installed next week and the main telephone socket is located in the lounge. I have taken a wire from that socket outside the house and into the study where the current modem/router is installed.

When they install the fibre connection, will I still be able to use the existing extension into the study, or will the router have to be located by the main socket?

It will be FTTC.

The router will need to be next to the master socket, as they change the faceplate and fit a VDSL modem.

Remember all quoted speeds are UP TO and are contended with at least 50 other subscribers so a data pipe carrying up to 50mb/s shared between 50 users will give each user 1mb/s.

Unless you get a leased line with no contention you are very unlikely to get the quoted up to speed on a regular basis (especially when you neighbours are in).

Sky Fibre installed this morning, BT Engineer tested it at my NTE and said it would be 39,998mbps down and 2mbps up.

Router is syncing virtually exactly as she said but this is what i'm getting atm:

Bit miffed but I can't report it until the ten days training is up, hopefully it will increase.

Sky Fibre installed this morning, BT Engineer tested it at my NTE and said it would be 39,998mbps down and 2mbps up.

Router is syncing virtually exactly as she said but this is what i'm getting atm:

Bit miffed but I can't report it until the ten days training is up, hopefully it will increase.

If it doesn't improve in the next couple of days you could just ask them to reset the bRAS profile (They may say they want to wait until training period is up) and it might help.

It will be FTTC.

The router will need to be next to the master socket, as they change the faceplate and fit a VDSL modem.

It is FTTC. My extension socket is connected to the incomming wires behind the faceplate. Can I replace the extension socket with a new faceplate and use that?

I already have a VDSL modem rodem/router (Fritz!Box 7390) so I intend on using that instead of the Sky one.

The main reason for wanting to locate the modem in the study is that I have Cat5 cabling from there to three of the bedrooms to provide a more reliable connection.

It is FTTC. My extension socket is connected to the incomming wires behind the faceplate. Can I replace the extension socket with a new faceplate and use that?

I already have a VDSL modem rodem/router (Fritz!Box 7390) so I intend on using that instead of the Sky one.

The main reason for wanting to locate the modem in the study is that I have Cat5 cabling from there to three of the bedrooms to provide a more reliable connection.

The BT engineer will probably do this for you, They need to fit a new faceplate anyway so if your extn cabling is already there they shouldn't have a problem using this.

You will get a new BT Openreach "modem" which has a LAN port, this goes to a LAN port on the new router. Had me puzzled at first as I was expecting an Ethernet WAN port. The router configures the LAN port to be a wan port, quite clever.

So your current router needs a wan port and be able to use MER to log on to the sky servers.

Just did a speedtest and had to share the results..

Smells fishy to me.

Looks about right for an academic connection to me. 1GBit+ leased lines are available, and it seems logical that a site such are Surrey Uni would have something along those lines.

What I have found recently is that Speedtest.net has been showing slower than broadbandspeedchecker.co.uk/ even when running back to back to back to back. Also speedtest was running happily through 95% of the test at 50Mbit, then the last couple of seconds it dropped to 3.5Mbit and showed an overall connection of 3.5Mbit. BBSC ran at 50 throughout the test.

My advice would be to use several speed testers before complaining to the ISP........just in case

Speedtest.net is honestly a very poor indicator of how well your line is performing

Go and get some real world tests done!

Got my sky fibre unliminstalled. Before I had 3 meg downstream and 300k upstream. Now I have 39 meg down and 1.9 meg up. Very pleased indeed

Sent from my MZ601 using Tapatalk 2

Got my sky fibre unliminstalled. Before I had 3 meg downstream and 300k upstream. Now I have 39 meg down and 1.9 meg up. Very pleased indeed

Sent from my MZ601 using Tapatalk 2

A lucky Sky Fibre user then!

My Fibre cab is just outside the house and the best I can manage is 2.6mbps in downloads, most of the speedtest sites give me around 23mbps down and 1.85 up.

BT modem and router show a sync speed of 39998, BT have been out but can't help and have back heeled it back to Sky who just try to blame my PC :(

Hmm. Have you got any internal wiring that might be at fault? If I test on a pc connected by ethernet then I get 39 meg, and if I use with fi then it shows 25 meg. Internal wiring used to cause lots of issues on adsl but should not be a factor on fttc but might be worth eliminating. I also had a neighbour who was getting less than half a meg. When bt investigated it turned out his alarm was connected to the phone and was dragging the line speed down

Sent from my MZ601 using Tapatalk 2

Also have you asked for help on skyuser. Co. UK?

Sent from my MZ601 using Tapatalk 2

Definitely not internal cabling, i've tested with and without the wiring connected, all testing comes to the same conclusion whether wired or wireless across multiple devices.

My Fibre cab is just outside the house and the best I can manage is 2.6mbps in downloads, most of the speedtest sites give me around 23mbps down and 1.85 up.

BT modem and router show a sync speed of 39998, BT have been out but can't help and have back heeled it back to Sky who just try to blame my PC :(

The sync speeds sound fine, and if the speedtest sites return those figures, then that must indicate the line is working properly, and that your PC can handle the speed of data....

I would blame the PCs myself - what firewall, etc are you using? Can you get a mate with a laptop to bring it around and try it on your connection - ideally via a bit of cat5 than wifi)

Core 2 Duo Laptop Wired and Wireless

i3 Laptop Wired and Wireless

i5 Laptop Wired and Wireless

Core 2 Duo Desktop Wired

iPhone

iPad

Android Tab

Finally the BT engineers laptop wired.

No device can speedtest over 23mbps or download over a constant throughput of 2.6mbps.

Got Sky Fibre Pro yesterday: -

Router now syncs at 71176/20000

Downloads are now 8MB/s.

As much as I dislike speedtest, I suppose it is only obligatory: -