BT HomeHub cost query

[DaveHarries]

Hi all,

Back in April this year my old router - a Belkin - finally decided to give up the ghost. In order to replace it a BT HomeHub was ordered. Since its arrival the H/H has worked with no problems.

However, my Mum - who pays for the internet - has now noticed that the last two monthly charges have been higher than what she was paying:

22nd February: £28.90

27th April: £57.80

22nd May: £58.90

Neither of us can recall being made aware of any rental charge for the HomeHub (we would probably have not ordered a HomeHub if we had been) and we did not request any change in account type from BT Total Broadband, which is what we have always been on. Does anyone know if these HomeHub devices carry a rental / service charge? If so, how much?

The £57.80 for April won't include the cost of the HomeHub, which my Mum paid for by credit card. The monthly internet cost goes through on a separate card.

Thanks.

Dave

Edited 26 May, 2012 by DaveHarries

[Moist Von Lipwig]

I have never been charged for the BT routers I have, other than being tied into the contract for a set period. Sounds like you need to contact BT and see what they are doing.

[Padrino]

Almost £59 quid for internet??? WTF, I am with O2, renting the line from them as well, unlimited internet, line rental, router, weekends calls = £18.25 a month direct debit.

[DaveHarries]

Spent 10 minutes on the phone to BT since I made the first post. Woman couldn't speak English but got there in the end! This is going to get looked into so we will see.

Dave

[@Lee]

what about your usage limit? BT charge £10 / Gigabyte over your limit as I've fund to my own cost.

[Raf_]

what about your usage limit? BT charge £10 / Gigabyte over your limit as I've fund to my own cost.

Could be some homeless guy that's got into your wifi and is sitting outside downloading porn lol

Sent from my GT-I9100. Not a Crapple!

[Aspman]

I have never been charged for the BT routers I have, other than being tied into the contract for a set period. Sounds like you need to contact BT and see what they are doing.

+1

currently we pay about £12 a month for BT's basic package.

[Robbbbie!!]

I'm pretty sure we don't pay for the Hub renal either.

Ours is not the new style hub, but it around £18 a month plus line rental and we get free evening and weekend calls from out hub phone.

Not sure if we have a limit if we have i've never gone over it as each bill is the same and has been for the past few years.

Robbie

[DaveHarries]

what about your usage limit? BT charge £10 / Gigabyte over your limit as I've fund to my own cost.

An interesting thought, but we have been on BT Broadband for at least a couple of years and should have unlimited quota.

Dave

[gadgetman]

Have they altered your package to get the hub?

I'd assume typical BT they'd have sold you this that and the other to get you a free hub, AND extended your contract with them.

Has the package changed? If so could have moved you from a legacy package with unlimited quota to a limited one. Even my parents can get close to the 10gb limit BT dropped them to.

[gullyg]

There are "Unlimited"* packages still availible with BT - I think it's called Total Broadband.

A couple of people I know have gone well over their limits and when they've called BT about the extra charged BT has agreed to wave them if they sign up for the higher packages.

*I object to unlimited packages as even if there is no traffic shaping, Fair useage policies or download limits no internet connection is truly unlimited just by sheer physics (ie the bandwidth of the pipe), in a very general rule a 2mb connection has a best case "limit" of ~5tb per average month.

[domhnall]

Auto renewal of contracts has now been banned by ofcom so BT should no longer be doing that. Have a look at other providers too, eg sky £12.25 line rental includes free evening and weekend calls and an extra fiver makes it free calls all the time including international calls.

I've just upgraded to sky fibre unlimited and fingers crossed it is very impressive

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