Hi,

 

My Dad's laptop seems to have broken down a bit. He has not had it very long. He was using it with no probs yesterday and now he finds that, for some reason, it won't logon to the system.

 

Make: Toshiba

Model: Satellite L755

Serial No: 1C245304W

Operating System: Windows 7 Home Premium

 

I have tried typing his password (he has always used the one that he used to login at work). I know what that password is as he has told me. Today, he has tried to logon with the usual password and a message comes up:

 

The User Profile Service service has failed the logon.

User profile can not be loaded.

 

So we can't get into the system. We don't have a password recovery disk and it won't let me create one. Anyone got any ideas as to how this can be fixed?

 

Cheers,

Dave

A long shot - is "caps lock" on by any chance?

if you can...

 

 

download and burn hirens boot cd using another computer

 

boot to the cd on the laptop, Run Dos Programs and there are numerous password recovery applications you can run to reset passwords on any Windows accounts on the computer, 1 should be compatible with windows 7.

 

reset the administrator accounts to get into the computer

I'd recommend the offline NT Password Changer

 

never let me down, I use this CD for work every day

From the error info you posted it is not the password that is at fault but the profile has become corrupt. you will need to boot to a disk that allows you to go in and make a copy of the profile and then delete the original the system will then create a new one, once it you can then copy out of the "copied" profile the things you want back ie documents, pics etc. I would be happy to do this for you but not sure where you are.

 

John

As above it's a corrupt profile.  Without admin rights the only hope you have is enter the password then hold the shift key as you click OK to log on and KEEP IT HELD until you either see the message or your desktop loads.

 

The only other option is trying to boot into safe mode either normally or using the shift key method.

 

Once in, let everything boot, then do nothing but perform a restart and log in.

 

 

The usual cause is a system shutdown losing power during a windows update or a failed windows update.  Plagued me with Vista.

From the error info you posted it is not the password that is at fault but the profile has become corrupt. you will need to boot to a disk that allows you to go in and make a copy of the profile and then delete the original the system will then create a new one, once it you can then copy out of the "copied" profile the things you want back ie documents, pics etc. I would be happy to do this for you but not sure where you are.

 

John

Hi JJ,

 

Thanks for this helpful offer. I will have a chat with my Dad and will come back to you, either on this thread or via. PM. It is worth noting that my Dad's laptop does not have a 3.5" disk drive.

 

Dave

Edited 20 October, 201312 yr by DaveHarries

Hi JJ,

 

Thanks for this helpful offer. I will have a chat with my Dad and will come back to you, either on this thread or via. PM. It is worth noting that my Dad's laptop does not have a 3.5" disk drive.

 

Dave

I am sure it has a USB port to take a thumbdrive, or even a SD card slot.

Do not need a floppy, just a CD or USB port I can plug one into.

 

Just shout if you need a hand

 

John

It has a CD drive, USB ports and an SD card slot. I found a way to recover the password but it said I needed some form of removable media. I put my camera's SD card in and it started the Password Recovery Wizard which then said it couldn't do the job as it couldn't find what it needed on my SD card.

 

Dave

As mentioned earlier this is not a password issue, but a problem with the profile. All is not lost, but it may take some getting around. Usual cause is because it was not shutdown properly, perhaps the battery went flat or it simply crashed whilst shutting down.

 

First thing to try, keep hitting F8 as you turn it on and see if Safe Mode works.

 

Also try again, keep hitting F8 and select "Startup Repair" from the menu. This will launch a recovery console, once this has loaded let it do its thing and reboot. Try and login and see if it works.

 

If not, go back to the recovery console and find the option to open a command prompt. Identify which drive letter has been allocated to the windows install (not the recovery system) and then run a CHKDSK driveletter: /C , when thats finished reboot and try to login.

 

If the profile is truely corrupt then deleting it to allow a new one to be created is destructive. All documents, favorites, photos, music etc. will be lost.

Start the PC in safe mode pressing F8. When it starts up, press the windows key and the R button - should bring up the run box. Type in regedit. Browse to HKLM/Software/Microsoft/windows nt/current version/profile list.

Delete all the profiles with the long numbers. There should be three with shorter numbers - do not delete those.

Restart your PC.

 

If the profile is truely corrupt then deleting it to allow a new one to be created is destructive. All documents, favorites, photos, music etc. will be lost.

 

 

This is only true for data stored in the Default Windows folders My Music, My Photos, My Films etc. The VERY first thing I do when installing the OS is create my OWN folders to save this valuable data in.

This is only true for data stored in the Default Windows folders My Music, My Photos, My Films etc. The VERY first thing I do when installing the OS is create my OWN folders to save this valuable data in.

Assuming you mean directly on the drive, otherwise as above ANYTHING loaded under the profile/documents and settings is lost including installed programs.

The same will happen if you custom map your profile folders to a different location. As far as Windows is concerned they are part of the profile

Yes, I dont save anything under a profile - got burned and lost a lot of family photos that way.

A friend at work recently had the same problem with a Toshiba laptop.  I booted into safe mode and then rolled the system back to an earlier date, rebooted and all worked fine.  If you go into user profiles via the control panel you'll probably see that the user profile (your Dad) has been modified recently. Do a system restore to before this date, providing you have a restore point that is.  All going well when it reboots it will allow you access to the account again.