Have got a 2012 greenline and have had it from new. I've a always thought that the rear suspension was firm but recently it seemed to be even harder. So much so that the slightest pothole caused a very loud bang that sent more than shivers down your spine! I had assumed that the greenline had a firmer than normal ride to try and be more economical or something, or bushes had gone.

Anyway, took it into the dealers for its second routine service and when I checked it in I asked them to have a quick look.

When I picked it up the service guy asked have I had the car from new?

I said yes.

He then asked where did I buy it from, I replied from here - that's the salesman who sold it to me.

Oh he said.

What's the matter i asked?

Well the service technicians said it wasn't from here.

Well I can assure you it came from here just under 2 years ago - what's this all about anyway - what's wrong?

The technicians have inspected your suspension and found that the rear transport stops / chocks are still fitted, the car obviously wasn't PDI'd properly.

I said I wasn't happy (putting it mildly) and said I was even more angry in the fact it was there for its second service - they hadn't spotted it on the first service and that I had a sneaking suspicion that if I hadn't mentioned it when I dropped it off, that they still wouldn't have spotted it.

They have assured me that it caused no damage and tried to laugh it off.

I am waiting for them to put it in writing, but is there more I should get them to do?

I think you're down to goodwill from the dealer. If they claim there is no lasting damage then they shouldn't have any problem warranting your car against suspension component failure for the next [3?] years. You might get a couple of services negotiated in as well, or some Skoda vouchers to spend on tat from the Skoda shop, by way as compensation. Just think in advance about what you would find of value that they can give you.

Edited 14 March, 201412 yr by JakeBlade

I'd be putting it to them this way. If I had had a crash due to this, who would have accepted liability as the insurance company would have thrown the book at them. Also kindly remind them that the suspension hasn't actually been doing anything for almost 2 years and does that mean the warranty on the effected components starts from now??

Straight to Skoda UK I think, and maybe a letter to Auto Express too. Aside from the issue over comfort this is a serious safety issue.

Sent from my XT890 using Tapatalk

Had a friend worked for a Ford dealer who did exactly the same with a Ford Orion (it was a long time ago)

They claimed it was the transporter driver's responsibility to remove the transport chocks before it came off the transporter - this one was spotted within a day or two of delivery though not a couple of years!

I suggest you get them to write down they removed the offending bits with a date, on paper, for your future reference.

Your argument, if no damage has been caused what's the problem on putting down the offending bits removal on paper for you?

I think I would lodge this one with Skoda UK, if any serious damage occurs they may be in a position to help.

Email Skoda UK now, either via email (they've always responded to me very quickly)...

 

http://www.skoda.co.uk/about-us/contact-us/contact-us

 

Or ring their customer services deperatment:

 

08457 745745, option 4.

 

Make it clear you aren't happy, be firm but fair (this will improve your chances of a positive outcome).

 

All of the above points are valid, however Skoda UK will expect the offending dealer to make good the situation so you will be looking at free / reduced priced servicing etc.

 

Good luck, and be sure to report back with the outcome.