Recently took my superb in under warranty as the columbus sat nav screen was not very responsive. Fault was confirmed by the dealer and I was told there was a TPI for it number 2036209/1 (whatever that is) and they would do a software update.

 

Just got it back after leaving it with them all day. Screen is still not very responsive and now all my saved destinations, latest destinations and even my home address have vanished!

 

The dealer didn't seem to have thought to back it up first or even tell me everything would be lost and give me a chance to back it up before I took it in.

 

Added to that, they charged me £15 for a loan car.

So far the Skoda 'warranty' has meant I lost the car for a day, lost £15, lost all my destinations and still have a faulty unit.

 

The dealer seemed very cautious when I suggested perhaps they needed to replace it under warranty - muttering about me possibly having to pay over a grand for it if the warranty company didn't agree it was faulty even if they said it was.

Edited 20 March, 201412 yr by dochsm

You cannot back it up, a quick search here would reveal that a software update can sometimes wipe the whole system back to factory settings.

There is no way to backup the destinations in the Columbus, I lost mine more times than I can count doing software upgrades.

The Columbus has never been particularly responsive on the touch screen, since it is a resistive screen and needs quiet a prod to get it to respond.

So why, I wonder, did the dealer not do 'a quick search' and warn me that the work they intended to do might lose my destinations.

 

And you can back up your destinations if you know you need to.

If by no other means than simply writing down the lat and long of the destinations you want to keep.  Better still just take a photograph of the screen on a phone or even take a video as you go though each of the POIs.

Many of mine where locations that I found when driving that I wanted to return to - things like a qood picnic spot on a mountain road or a wild camp location. Not the sort of thing you can put in again just from the map.