I got the go ahead on my folks yeti door corrosion issue from skoda customer care finally 100% Warranty repair paid full by Skoda

We also as previously agreed got replacement front and rear badges in the agreement as they were corroded.

The car has been in the VW/Skoda/Porsche approved bodyshop for over a week and mum and dad have had a 16 plate Fabia estate .

Today they get the call to say “The Yeti is ready for collection, it has been QA’d by the bodyshop and we will do a full QA ourselves to check everything is perfect, you will be able to pick it up at 3pm today.

As I was over I trundled the 45 mins to the dealership with them to check it over, fully expecting it to be fine….I mean they wouldn’t not after all the trouble.

So straight off when I saw it ,

No rubber side strips…

No rear door clear foils….

no new badges

Compound all over it ..all round the doors splattered over the unaffected panels..

Opened the doors and could get a finger nail round the edge of where they had hard edged the respray on door shuts.

then to top it all off the was still masking tape on the front lights!!!!

Went in to hear the warranty managers has his day off today, no one could access the cars information on what the bodyshop had said.

The only person I could speak to was the General Manager who said “He would not accept it!!”

We left the car with them but am unsure what they can do to fix this…

Any suggestions on how far to go with this and what sort of recompense you would expect from them for a pack of lies saying the car was Qa’d twice and ready for collection?

Edited 28 October, 201510 yr by tiddy

Get Skoda UK Customer Services to get an Area Warranty Manager along to inspect the work and then they can arrange a 

'inspection & report' by a Qualified Inspector, and Skoda UK can arrange the correct repair actions 

by Qualified and Competent Refinishers.

 

Or you employ a 'Loss Adjuster' and get a report done by a Qualified Motor Engineer / Body Inspector, and you Invoice Skoda for this.

Up to Skoda UK how they want to play it,

But they need to get on and do it.

& cover your out of pocket expenses.  Travel etc, and the Courtesy Vehicle.

 

Skoda UK can arrange a Like for Like Courtesy car from their 'Fleet' of Management Cars,

since the Yeti Body faults are due to poor Factory Manufacturing procedures and Quality Control 

in the first place,

& the 'Fix', of Corrosion issues is as important as the recent 'Emission Issues', and 

Alasdair Stewart Brand Director Skoda UK should treat it as seriously, and not have Customers and Owners 

losing out financially or have extended loss of use of their vehicle.

(Bodged Repairs by incompetents.)

 

*The term, 'Approved VW / Skoda / Porsche Bodyshop' is so often misused and any Approval if ever given 

should maybe be withdrawn.*   Skoda UK have a perfect opportunity in this case to see what 

a 'Approved Bodyshop' does and then charges Skoda / VW for.

Mind you, a 16 plate Fabia Estate means their plating department isn't up to much either...

Is that a Year 16 2015 All new Fabia Estate, ?

because 16 Plate ones are not likely to be on the road before March 2016.

 

Fabia UK & CZ need to get car faults rectified correctly and at 'Factory Standard',  but if the 'Factory Standard', 

is substandard, they need to get to the Showroom Condition, 

that the Volkswagen Board & Senior Management would accept if they were buying using their own money.

Had work carried out on three Skoda's over the years at VAG approved body shops and none of them was up to much, particularly the one in Hull; a two year old with a paint brush could have done better. So I don't know who approves these outfits but they don't do a very good job.

 

 

Anyway I hope you get it sorted.

 

TP

Right today I have spoken to the Franchise Managing director, as well as the Bodyshop manager.

 

The error in service have been wholly owned by them, I understand a few pointers may have been discussed with the bodyshop team..

 

So the parts were in the storeroom but due to a lack of communication between dealership and bodyshop the "issues" occurred.

 

So as I do not want a tennis match with the car going back and forth I have requested the following.

 

1, Door plastic strips installed

2, Door foils installed

3, Greenline decals installed

4, Damaged rubber insert wing to screen surround replaced

5, Masking tape removed

6, Rear door, bonnet and boot door masked edges sanded and polished to remove masked edge

7,All compound residue removed and the whole car polished

 

Car to be approved by the bodyshop manager "As if it were his personal car having the work done"

 

Then and only then the car delivered to us, at which point we will assess the work and then accept or reject.

 

This has all been accepted by the bodyshop manager and a fully apology given.

 

The franchise Managing director has also offered a Yeti to be delivered to us if needed to replace the Fabia we have had for a week, full tank for us to use.

 

I am now please so far with the customer car I am now recieving, however I hoped that the point of contact I initially started with at these franchises would have been this organised and helpfull

Edited 30 October, 201510 yr by tiddy