My Daughter picked up her car barely a month ago and it did come with a service book.

Was it a factory order is was it from Skoda's compound.

 

It might have been built before Skoda started taking them out.

 

Or, hopefully they've seen the light and corrected their mistake...

Im due mine in mid Jan as its already at the port when i ordered it last week so ill update and let you know if i get a service book or not. Ill be disappointed if it doesnt as when its out of warrenty how will i know what needs doing if i decide to take it to another garage?

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Both my Skoda's are old enough to have service books, call me lucky.

 

If they didn't I'd be asking Skoda UK for an equivalent. I wouldn't mind if it was scribbled on the back of a fag packet, but after spending £10,000, £20,000, £30,000 or now with the MkIII Skoda Superb close to £40,000 I'd be wanting to know the service requirements to ensure my rather expensive Skoda was being maintained in accordance with the manufacturers requirements.

 

If you get a chance fill in their contact form here and ask them for a copy, I'd be interested to hear their response, although I'd also be prepared to be hugely underwhelmed...

 

http://www.skoda.co.uk/about-us/contact-us

Having ordered a L&K superb combo i have sent them a Email............................

Was it a factory order is was it from Skoda's compound.

 

It might have been built before Skoda started taking them out.

 

Or, hopefully they've seen the light and corrected their mistake...It

 

 

Factory ordered car. Can't see the point of not issuing a service book,  having said that,  it seems nowadays books and service stamps can be forged so even if it seems a bit iffy, perhaps a print out of each service would be more trustworthy. Also, it's all very well having a shiny new book but I would  like to know exactly what each and every service involves BEFORE the car goes in.

 

Last car I bought second hand,  I ended up phoning the dealership where the car had been serviced just to double check.

My car is exactly 12 months old and it doesn't have a book, I've double checked this with the dealer and it never had one. There are no positives for us as customers not having them. They will lead to missing services, incorrect servicing as there is no point of reference for who ever services it to see what needs doing. Yet another minus point for Skoda and I won't ever buy another Skoda in my life ever. Simply clever, not really Skoda.

I'm sure any Skoda dealer will be able to give you a print out of the full work history carried out in the car anywhere within the Skoda network. I know VW does it.

 

If you go independent then it will be a case of keeping hold of all  receipts and creating your own service log book. For this reason I think it's far more important to have a service schedule detailing what work should be done at what milage or age.

While " setting up " the deal for the L&K combo ( superb ) we came to the part ex bit . The dealer was sure the Scout needed a cam belt change ( and was about to "adjust " the trade in price ) when i pointed out that it was not due till the service after next. It was only when i produced the service book that he conceded that it was not required if it had not been for the service book...................

Can anyone actually give the real reason why service books are being done away with, is there anyone on this forum who works in the trade who actually knows. I would love to know. Our BMW doesn't have a service book either, not ideal, but you can use the on board computer to tell you when everything and I mean everything needs doing, how many more miles left before each individual thing needs replacing, wear indicators for brakes shown in % and it's extremely simple to scroll through the whole lot from oil, brake fluid etc etc. If you sell it to someone they can see how long everything's got before it needs doing. It's a really good system, surely if you do away with the book and don't have this, then it's just stupid?

It is so that you use the main dealers and pay their inflated prices.

 

Lets face it in the absence of the service book if you need to know what needs replacing and when then you now have no choice but to approach a dealer and ask them the question, or as most people will now do they'll book it in not knowing what is needed and have no evidence to dispute the exorbitantly high bill.

I'm sure any Skoda dealer will be able to give you a print out of the full work history carried out in the car anywhere within the Skoda network. I know VW does it.

 

If you go independent then it will be a case of keeping hold of all  receipts and creating your own service log book. For this reason I think it's far more important to have a service schedule detailing what work should be done at what milage or age.

 

Which is exactly the issue, knowing what services the car has had in the past isn't the issue, the main problem is that the same book that is was used to record the service history also detailed the service requirements too.

With Mazda you get full access to all the service records for your car via your online My Mazda account.

 

 

As you can see, I have access to all the records prior to me buying it, right up to the PDI when it was first sold.

 

I can't see why Skoda would withhold this info from the owner, and surely if you pay for the service, you're entitled to records of the service?

 

Are we sure you can't access the Skoda service records for your vehicle online?

My Subaru also came with an electronic service book, which means I have some receipts in a binder instead. The car's handbook lists the service requirements however, so I have that information available. My local dealer (who did not supply the car) did print off its electronic service record when I requested it, which I thought was fair.

I can't see why Skoda would withhold this info from the owner, and surely if you pay for the service, you're entitled to records of the service?

 

Are we sure you can't access the Skoda service records for your vehicle online?

 

As has been mentioned, service history isn't the issue here, Skoda UK and the dealers will provide this if requested.

 

The issue is finding out the service requirements, what should be changed and when.

 

The issue is finding out the service requirements, what should be changed and when.

 

That's what Briskoda is for surely?

Too true, unfortunately most of that knowledge is still gathered from the service books.

 

I guess we'll now just have to pester Skoda UK more!

My 13 plate 1.6 TDI came with a service book which after reading these posts I am rather glad about as I don't get my car serviced at Skoda but a local Garage.  It has had it's 1st service (oil change) and book stamped and written details in service book. 

Any warranty work has been carried out by Skoda though.  After the warranty is ended I will take it to Local garage for any work

My new Rapid didnt come with a service book, just a wallet that i can keep receipts in. Will see what happens when my service plan has expired but im hoping i can just ask for a print out...

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You get Independents with the Diagnostic gear, Software, Service Schedule, Service Campaign / TPI's, and access to the system,

the licence to use the gear, the training knowledge, experience and qualifications to diagnose and repair.

This can be more than many Main Volkswagen Group Main Dealerships can say.

 

eg

http://autohausedinburgh.co.uk

 

If the Manufacturers Warranty is required because the VWG messed up with Design, Manufacturing, Quality Control 

etc, then have then get their OfficialDealerships to do the work they are paying for, or Service Campaigns, 

but that does not require you paying their Official Dealerships for Servicing.

Edited 16 January, 201610 yr by GoneOffskiroottoot

As above, the 10,000 mile / 12 month service (1st service) and 20,000 mile / 2 year service (2nd service) are identical (assuming the car is on fixed intervals, which when on a service plan it should be).

 

Both are minor services, regardless of what Skoda UK want to market them as.

 

Skoda have been misleading their customers for years.

 

Minor service = oil and oil filter at £139.

Major service = oil and oil filter + air filter + pollen filter + fuel filter (diesel) + spark plugs (petrol) at £259.

 

However, and it is a big however, the extra parts changed on the major service are only changed "if required". A nice little note in the small print on their fixed price servicing regime linked in an earlier post.

 

The extra parts are generally only required after at least 3 years or 60,000 miles, very rarely before, as per Skoda's own servicing requirements.

 

Therefore anyone forking out for a major service before 3 years or 60,000 miles is basically getting ripped off. It is quite scandalous.

 

Now, Skoda will as you'd expect fluff up the major service and claim it includes many more visual and safety checks. Absolute tosh. Any franchised dealer, whilst they have your car on the ramps, will be looking for extra work, whether that be warranty or chargeable work, they are of course a business. So rest assured, which ever service your car is in for the same checks will be being carried out.

 

Please, please, please never pay for a major service unless you can be absolutely sure you are getting the extra fuel (or plugs), pollen and air filters.

 

So, to the OP, whether the paperwork stipulates two minor services or one minor and one major makes no difference to what will actually be done to your car.

 

Some service plans include a brake fluid change (the first is due at 3 years old, then every two years), and some include an MOT or air con service, all to help complicate things and make it harder for you and me to work out if they are good value or not.

 

I have just realized this and i'm pretty angry about it.

 

I have always serviced my own cars but obviously my 15 plate superb needs to be serviced by a dealer or other registered garage to continue the warranty. Paying £160 for an oil change is bad enough but when it comes to 2 years old and only had 20K on it they are going to charge me £260 for the same oil change plus a load of other bull****.

 

What a total scam! I can't wait while the warranty is up so i can go back to getting the spanners out

Edited 16 January, 201610 yr by SuperbTWM

Soon in the UK the first MOT will not be until the vehicle is 4 years old.

So Lease cars returned or Private owned cars traded in, no MOT done even, and that might include no Service done on 

Volkswagen Group Approved Used Cars at Volkswagen Group Official Dealerships, because may just do a Workshop Check, 

and no Service if a service is not due.

(They even miss Service Campaign / Recall Actions on occasion because they are not doing a service or putting the car on the Diagnostics.)

 

Lots of UK /EU failures of Nearly New Volkswagen Group vehicles are down to the pathetic Dealership Workshops and the parent companies lack of interest in After Sales.

Dealerships quite like Warranty Work that can be as profitable or more so than just doing a decent Care & Maintenance Service Regime for the paying public.

Then Fleet Vehicles (Management) are another matter and can of worms.

I'm going for the first 10,000 service tomorrow even though there's no indication on the computer and they told me when they sold it to me that they had serviced it even though it was only 6 months old with 3,400 miles on the clock. Has anyone any last words of advice? Is there anything I should know? You all told me the second service is a rip off, anything I should look out for on this one??

What Service regime do you want afterwards?  10k/12 months or flexi (long-life).

 

The longlife goes up to 30000km (18000+ miles)(with long life oils) between visits to the dealer, and if you are doing commuter mileage it may be better.

 

Tell the dealer what you want and they can set the service counter for 10k or 18k to your next service.

Edited 19 January, 201610 yr by camelspyyder

It is not a 2nd Service this time as in a Major Inspection Service is it.

The first one 'they did' or said they did was an 'Interim service' was it not,

unless it was at 12 months old and a 'Minor Service'.

 

So was the car a Ex Demonstrator?

 

Is your car on Fixed Servicing because you want it to be, and you do low miles, 

it could be on Variable Servicing if you want.

Well that's where I'm a bit confused, it was an ex demonstrator and they told me it was serviced prior to me collecting it at 3.5k, not sure if they will do minor or major on this one but I'm expecting minor.