Oh OK. Sorry. For some reason I had assumed that - don't know why.

I had to phone Skoda CS yesterday and very helpful they were too. I asked for Niki but she was busy (probably posting on here) so I got a very nice young man called Jeremy. Well, he sounded like a 'very nice young man'.

Anyway, for the questions he didn't have answers to he said he'd ring me back. Mmm, I thought but after only about half an hour he did.

Pat him on the back Niki.

Not a prob Nick - Parents went through divorce when I'd just finished my A-levels. It probably would have happened sooner, but my Dad who instigated it all, waited so I didn't screw up my education. I don't believe I'm scarred for life, unlike when I leant on the wood-burner door, when it was red hot--- :(

Originally posted by LadyLoki in this post

We *never* swear! We're all far too professional for that...

well, never on the phone anyway!

so what do you say about me then niki when you've finished with me on the phone ?

I would love to be able to say how great Skoda CS are, but I can't think of any reason for contacting them. I'm happy with my car. Suggestions, anyone? :p

Originally posted by Stimps in this post

In the meantime you can check out this one:

http://www.glasgowsurvival.co.uk/news/plumberNed.mp3

I think it may just have a *few* naughty words in, so not office friendly

Typical Glasgow Ned that one. Every visited www.bawbag.com which has some good ones. Local DJ does them up here too. He now even has to phone his dentist twice to get an appointment. Talk about the guy who cried wolf.

Originally posted by rich1068 in this post

I had to phone Skoda CS yesterday and very helpful they were too. I asked for Niki but she was busy (probably posting on here) so I got a very nice young man called Jeremy. Well, he sounded like a 'very nice young man'.

Anyway, for the questions he didn't have answers to he said he'd ring me back. Mmm, I thought but after only about half an hour he did.

Pat him on the back Niki.

He's my very best mate here, and the two of us are known and feared amongst our colleagues. :-)

I'll certainly pass that comment on, Rich- thank you.

Originally posted by big k in this post

so what do you say about me then niki when you've finished with me on the phone ?

'Ah, that geezer up there at X garage, he's so lovely...'

And then I realise I've got the wrong bloke. ;-)

We are usually v nice, we do swear occasionally, but if you want air turned blue- you should have heard us after closing time at the Disney Store. *Lotsa* pent up frustration...

Originally posted by LadyLoki in this post

He's my very best mate here, and the two of us are known and feared amongst our colleagues. :-)

I'll certainly pass that comment on, Rich- thank you.

Is he "LostSouls" then, Niki? (apologies if I've spelt it wrong)

He is Lost_Souls... and how gorgeous is he in those elf ears?

Read the journal for explanation!

I always end up speaking to Mark - great name:D

Ah... lovely Mark- get him talking about music or crack a bad pun, and you'll have a mate for life.

I must say, they really are a good lot; on some of the bad days it's the people I work with that make it worth getting out of bed. Strange that the 2 that keep me sane(ish) have both been mentioned by name on here!

When I phoned for the one and only time I spoke to Nicko ? , who told me I couldn't have my coilpacks changed :(

Lady Loki,

Is 'Skoda Towers' based in Milton Keynes with the other VAG lot?

I used to work at the SEAT dealer in MK and I used to be up at Blakelands/Wymbush a fair bit.

I know what you mean about the lack of organisation, I should imagine SEAT are worse than Skoda (well hope they are )

Hmm.

[searches through his collection of mp3 funnies]

Do you mean this BT one ?

The best bit has to be around the 40 second mark. "Yes Sir, all it will take is a couple of seconds to..."

I would have thought that the BT chap would have got the message that his phone call wasn't welcomed... :eek:

Niki, when (or should I say if ?) you get really irritated customers one the line, is it compulsory to say something like "Thank you very much for calling Skoda CS" ?!?

I think everyone should phone Skoda and complain that theres nothing to complain about, that way, Niki may get a rise if shes seen to be very busy :D :D

Nico's a newish lad- v good, so there must be something he wasn't aware of re coil replacement.

They ran out of space at MK, so we are based in a satellite office in Surrey. We don; have to say 'thank you for calling Skoda' but we do have to say 'Oh, I am sorry to hear that, thank you for letting us know/giving us the opportunity to get this sorted out for you.... thank you for your call Mr/Ms/Mrs X'

You just have to tailor each response to that caller, and not use stock phrases and treat people like cattle. It's not hard.

I don't mind stock phrases too much as they come from a human being - just being put on hold with cheesy music and some lady saying every 30 seconds, "you're call IS really important to us, and we will endeavour... blah blah blah..."

(and if you're cheeky enough, I find that I can normally get these highly trained phone operatives talking about anything - I chatted with an insurance phone bloke about a football match I was watching once - He wanted to know the score and all the gory details. I think it was the England/Germany match during the last world cup)

Well, we are but human, and we do try to engage people in conversation- it bulids a rapport that is so useful in our business... plus, it makes our day more pleasant too!

I hate those lines 'Your call is important to us...' WELL, FACKING ANSWER IT THEN, MUPPETS!

- This is why I normally avoid ringing around insurance companies come renewal time... :(

Even L.V took about 10 minutes to answer their automated thingy, but it was worth it.

Oh I hate those IVR things... press 1 for service, press 2 for sales, PRESS 3 TO BE COMPLETELY FRICKIN IGNORED.....

i owe my customer service angel a g&t

i owe my customer service angel a g&t

Come to think of it, so do I

Just a bottle of Gordon's and a straw will do nicely, thanks lads.

I'm not in it for the recognition, the gratitude, or even the gin.

It's the cash...

thought as much...lol, ill keep the gordons then!

you get my pm's?