my fabia 4 months out of warranty and the water pump needs replacing.... 34,000 on the clock ....  £300 +  ... so so dissappointed with skoda... feel so let down .... first time ever bought new car ... my last car 2 years old when bought had for 10 years never needed water pump replacement ....  yet skoda boast how reliable and robust their cars are .... cant go no more than 5 miles ...... being self employed loss of earnings too ... the garage I bought it from not interested unless it is costing me ..... wonder if skoda would honour the warranty due to such low mileage for a diesel ... please any advise would be appreciated .... feeling ripped off .....

You're in the wrong place since you don't have a Fabia mark 1, suggest a mod grabs this and moves it.

Have you asked about goodwill, do you have a full dealer history?

Full service history  ... 34,560 on the clock .... going to email  brand director of skoda ..... Duncan Movassaghi ... spoken to a few mechanics who say the pump should normally last at least 10 years ... lets hope skoda can step up to the plate .....

The pump really should be changed along with the cambelt and 4/5 years.

But there are some known issues with the core plug leaking on the water pump hence why if you had asked your dealer about goodwill.

eventually found a skoda dealer who was 21 miles away blade group  ... the garage I bought the car from didnt want to know unless I paid the bill ... not a chance of a courtesy car ... startin skoda ..  blade group got the cost paid through a goodwill warranty claim and supplied a courtesy car ... did the work water pump plus the cambelt as it had been contaminated due to leak .... they insisted skoda paid and eventually they did ... so its back on the road... thank you Kim .... skoda customer relations cherie insisted on a diagnosis...£89 which the customer has to pay .... never spoke about goodwill warranty claim ....  water was pouring out under the car...a bit like asking for a diagnostic for a broken windscreen if you ask me ... but no doubt will take the praise for getting the car sorted .... she did nothing .... just jumped on the back of the young lady that did the real work.... typical .... no reply to 3 emails to brand director who I have found on linked in so may try him on there .... or his side kick..... so rude ... my daughter owns a VW golf... they do a 160 point diagnosis for free and on giving them the scenario of the problem with my car would have done the work no question due to low mileage and age of vehicle ....so skoda get your act together ... committment means nothing  ... only customers they seem to like are the ones spending their hard earned cash .... and yet it seems they have known issues with the water pumps .... disgusting ...... was like working with the enemy ....... I would never recommend skoda to anyone ever .... ever ..... ever 

You're in the wrong section. This is the Fabia Mk1 section.

Moved to mk2

my fabia 4 months out of warranty and the water pump needs replacing.... 34,000 on the clock ....  £300 +  ... so so dissappointed with skoda... feel so let down .... first time ever bought new car ... my last car 2 years old when bought had for 10 years never needed water pump replacement ....  yet skoda boast how reliable and robust their cars are .... cant go no more than 5 miles ...... being self employed loss of earnings too ... the garage I bought it from not interested unless it is costing me ..... wonder if skoda would honour the warranty due to such low mileage for a diesel ... please any advise would be appreciated .... feeling ripped off .....

 

Sorry to hear you had a problem. A water pump will normally last a very long time but it should be changed at the same time as the cambelt, as said by Tech1e. The cambelt tensioner should also be changed at the same time and a kit containing all three items (belt, pump, tensioner) is available from Skoda. However, your tension would most likely not have been changed as the miles on your car are low. It will be fine until the next cambelt change. To be fair, inspite of your feelings towards Skoda, it's not really Skoda that has failed you. It's the original dealer in my opinion who should have sorted this out for you. That is why they are there. They know that there is a potential issue with some small number of pumps and should have contacted Skoda straight away. In my experience in the trade Skoda always sorts these things out promptly, but you need the dealer on-board to do it. Of course, Skoda sorted it straight away once a good dealer took control. That's as I would have expected it to go. I must say that sometimes emails to high up personnel at any manufacturers HQ don't always produce much action and it's often better to go through a good dealer or the customer online service folks. They have never let any of the folks down that I know who have had an issue. Glad it's sorted. Don't let a bad dealer experience colour your view of Skoda as they are a cut above most other brands and a great car.