I everyone I am new to the group I am after a little bit of advice as to whether anyone has experienced these issues before.

I own a 2011 Skoda Octavia VRS 2.0 TFSI bought as a used approved from Sparshatts in Botley two years ago.
Whilst driving down the road last week I had the warning come on the dash saying engine problem take to workshop.

The engine sounded rough and the car was recovered back to Skoda, after Skoda inspected the car I was told that the chain had gone slack due to faulty tensioner and that they advise me to have a new chain and tensioner kit fitted to see if this sorts the problem for £850.06.

I had a phone call yesterday saying that the new chain and tensioner kit was fitted all the timing was put back to normal but unfortunately they said the Pistons have damaged the valves Beyond repair!
So they have now told me that a new engine is required at a cost of £6300!

After reading online about this problem I am extremely concerned about the number of cars that are suffering with the same problem! My car has 78,000 miles on the clock and for a chain and tensioner to fail at this mileage to me is very worrying as this should not happen! 

I have read that The timing chain problem was admitted by senior company engineers and published in a German Magazine Auto Bild in 2012 does anyone know anything about this? 

Thanks for reading I look forward to your comments 

Welcome.

Maybe check out the pinned thread at the top of the Octavia Mk2 about 1.8 & 2.0 TSI engine failures.

 

george

Edited 28 January, 20179 yr by Offski

4 hours ago, M3ehee said:

I everyone I am new to the group I am after a little bit of advice as to whether anyone has experienced these issues before.

I own a 2011 Skoda Octavia VRS 2.0 TFSI bought as a used approved from Sparshatts in Botley two years ago.
Whilst driving down the road last week I had the warning come on the dash saying engine problem take to workshop.

The engine sounded rough and the car was recovered back to Skoda, after Skoda inspected the car I was told that the chain had gone slack due to faulty tensioner and that they advise me to have a new chain and tensioner kit fitted to see if this sorts the problem for £850.06.

I had a phone call yesterday saying that the new chain and tensioner kit was fitted all the timing was put back to normal but unfortunately they said the Pistons have damaged the valves Beyond repair!
So they have now told me that a new engine is required at a cost of £6300!

After reading online about this problem I am extremely concerned about the number of cars that are suffering with the same problem! My car has 78,000 miles on the clock and for a chain and tensioner to fail at this mileage to me is very worrying as this should not happen! 

I have read that The timing chain problem was admitted by senior company engineers and published in a German Magazine Auto Bild in 2012 does anyone know anything about this? 

Thanks for reading I look forward to your comments 

It's a shame you did not join this excellent forum earlier, as this fault is well documented in numerous posts. Got the same year and model of car as you myself and had the tensioner and chains replaced for piece of mind last year. Really sorry to hear of your bad luck though. Hope you get it sorted and you should end up with a great car. 

Lots of information in these forums and the 2.0 1.8 TSI engine failure sticky.  I think you may need to investigate other options

 

Find a reputable engine rebuilder or and indpendent garage who can rebuild or risk it and and get a donor engine from a wrecked car.  £6.3k is a lot of money as I'm sure you're aware and you'll never get that back. Paying that price you'd probably be better scrapping and getting a new (old) one and paying for the tensioner and chain preventatively...

 

 

I dont understand, given the nature of the initial diagnosed failure and a very well known issue, why did the garage not assess the valves/pistons first? Was this a Skoda dealer? Any chain/belt failure is likely to result in piston/valve contact. An inspection borescope and its a 10 min job.

 

So do not pay for a timing chain/tensioner change!!!

 

Contact Skoda Uk direct, dont try to go through a dealer, as they will just raise your blood pressure and try to fob you off.

 

Do mention the extensive history of engine failures documented on briskoda and other sources and the fact that Skoda have replaced similar failed engines at their cost.

 

Do mention that the law states that all products have to be of an adequate quality and its reasonable to expect a chain/tensioner not to fail within 6 years and your mileage and certainly not between services. The chain/tensioner problem must be a quality or design issue that the car left the factory with.

 

 

 

I feel your pain. Good luck following this up though and please keep us posted. Skoda uk wouldn't help me because my Octy scout was over 5 years old. Am interested to hear how you get on. 

On 28/01/2017 at 20:05, Sarge said:

I feel your pain. Good luck following this up though and please keep us posted. Skoda uk wouldn't help me because my Octy scout was over 5 years old. Am interested to hear how you get on. 

I will update everyone when I know more, thanks for all of your replies 

So I have had a reply from skoda today and they have agreed 100% on the engine and 75% on labour!!! I am shocked to say the least but fair play to them they must know this is a reoccurring problem and after the threat of soga they have pulled through!! Unbelievable 

Yes Unbelievable, you are not accepting are you?  

 

Why pay 25% of Labour, the DESIGN, MANUFACTURING, MATERIALS & COMPONENT CHOICE & lack of QUALITY CONTROL is 100% VW GROUPS 

failings, as is them paying parts and labour.

A good thing about paying part on parts or maybe even labour is then you have a 2 year warranty on parts.

1 hour ago, Offski said:

Yes Unbelievable, you are not accepting are you?  

 

Why pay 25% of Labour, the DESIGN, MANUFACTURING, MATERIALS & COMPONENT CHOICE & lack of QUALITY CONTROL is 100% VW GROUPS 

failings, as is them paying parts and labour.

A good thing about paying part on parts or maybe even labour is then you have a 2 year warranty on parts.

I know mate this is what annoys me, but I am down to £1000 from £6500 atm and I am really struggling to get to work so think I just need to take it on the chin and maybe argue the toss afterwards?

 

I'd say 100% parts and 75% labour on a car approaching 6 years old and 80k is good going. Certainly seems better than what some others were offered. 

 

Yes VAG should have accepted liability for this well-known issue and issued a recall, but they could quite easily have told him to get stuffed and made life hard to get any goodwill %

Skoda UK have had to do better on MK2 Fabia vRS Twinchargers because when it comes down to it VW are not going to have an owner in a court in England / Wales or a Scottish court with an Independent Experts Report or several Independents and then VW having to defend their in-actions & reveal what they knew from 2009 on and how many failures they have had, and how many replacement engines have failed.

http://revotechnik.com/support/technical/14tsi-twincharger-engine-issues

If I'd been offered anything like that I'd have bitten Skoda UK's hand off! I was told categorically that Skoda uk could offer nothing as the car was over five years old. 

Edited 2 February, 20179 yr by Sarge
Replace incorrect word

45 minutes ago, M3ehee said:

I know mate this is what annoys me, but I am down to £1000 from £6500 atm and I am really struggling to get to work so think I just need to take it on the chin and maybe argue the toss afterwards?

 

I agree with what Offski is saying but that is very attractive offer. And I suppose they know that. When things come to push and shove there is usually compromises and getting out of this with a £1k hit rather than say £7k is a very favourable outcome. All I can say is they must rate your purchase from a authorised dealer 2 years ago...

Make sure and contact Skoda UK to confirm

 

1. 2 years, unlimited mileage, parts AND labour warranty on all the work. (Should be because you're paying)

 

2. Free courtesy car immediately until the car is back on the road.

 

Personally I would try for a bit more contribution, telephone and politely ask for 90% labour. They may meet you half way after all if you dont ask you dont get. If they refuse point blank, ask for a couple of free services. Dont forget, you are the victim here.

1 minute ago, xman said:

Make sure and contact Skoda UK to confirm

 

1. 2 years, unlimited mileage, parts AND labour warranty on all the work. (Should be because you're paying)

 

2. Free courtesy car immediately until the car is back on the road.

 

Personally I would try for a bit more contribution, telephone and politely ask for 90% labour. They may meet you half way after all if you dont ask you dont get. If they refuse point blank, ask for a couple of free services. Dont forget, you are the victim here.

The work is not due to start until next Thursday! What do u think the chances of a courtesy car would be at such short notice...

Its their moral obligation. I'm sure they'll get you a car without problem within a day or two, it might be only a fabia, but at least you can get to work. But you have to ask.....

 

Edited 2 February, 20179 yr by xman

1 hour ago, xman said:

Make sure and contact Skoda UK to confirm

 

1. 2 years, unlimited mileage, parts AND labour warranty on all the work. (Should be because you're paying)

 

2. Free courtesy car immediately until the car is back on the road.

 

 

 

If it was me I would insist I pay towards the cost of the engine, if only £5 as Skoda might claim you didn't pay for the engine only the labour.

 

Make sure you get a receipt showing you have made a contribution to the cost of the engine, we don't want Skoda to wriggle out of a future claim do we.