Yeti Going Owned 1 Week

[Micky H]

In a very unfortunate and regrettable situation from my behalf my yeti black edition will be delivered back to the selling dealer on Saturday. I don't feel I can say to much at this time until all monies have been returned (I will still be a couple of £100 down) other than I am extremely disappointed that a skoda dealer does not have the same standards that I would expect a 2 year old 20,000 mile car to be prepared to. It has tarnished my and family/colleagues opinion of the brand and I will probably end up going back to Bmw. I will post again when the matter has been closed. I would like to thank Hortons in Lincoln they WERE NOT THE SELLING DEALER but offered good honest advice and spent time with no financial gain to themselves. 

michael

Edited 29 March, 2017 by Micky H

[Clive]

Sorry to hear this Michael 

[BobbyG79]

What a shame, you seemed proper chuffed only a few days ago.

 

Intrigued to find out what's gone on  

[DaveLees]

Sorry to hear that you are having to return your Yeti.

I'll be interested to hear what's happened in due course, it looks as if you bought the car from Lookers (ex Benfield).

[Micky H]

You can all read my previous post on the trim issue so I think I can tell you a bit more. From that you can see that the chrome trim around the rev counter is broken in 2 places and rattles badly the car was supplied by Lookers like this. They have flatly refused to remidy the situation claiming it is usual wear and tear on a used car. That is unacceptable to me and after speaking to skoda customer service I contacted the md at Lookers and the only way forward was to rewind the deal so I return on Saturday with the car and collect my old Passat. I'll wait until all monies have been received before mentioning my true feelings on the matter. However I will be around £200 down over this (fuel tax lost insurance change costs. It comes down to Lookers interpretation of how a used car should be presented and mine. Mine is backed up by 20 friends and colleagues and Horton Skoda Lincoln. It has been a stressful week which is not something I deal well with. I'd be glad when Saturday is over it has all been a bit of an eye opener. 

[skoda1982]

You have a 30 day exchange warranty exchange for another one with no defects

[Rustynuts]

5 minutes ago, skoda1982 said:

You have a 30 day exchange warranty exchange for another one with no defects

 

With Lookers? I wouldn't really expect anything to be better than the one they sold him. Should've seen the paint job (warranty) that they tried giving my mates car back with. A kid at nursery could've done better with a potato and water paints.

[Micky H]

1 hour ago, skoda1982 said:

You have a 30 day exchange warranty exchange for another one with no defects

That's correct and it was offered but they admitted they had no other black editions or suitable cars so this was never an option on either side. 

[Micky H]

1 hour ago, Rustynuts said:

 

With Lookers? I wouldn't really expect anything to be better than the one they sold him. Should've seen the paint job (warranty) that they tried giving my mates car back with. A kid at nursery could've done better with a potato and water paints.

I'd like to add to this mate but best to keep myself in check for a while I think. 

[JED]

Sorry to hear of your plight hope it all work's out for you thank's for keeping us up to date .

[skoda1982]

Would you have one off another dealer

[Micky H]

2 hours ago, skoda1982 said:

Would you have one off another dealer

If I can put it this way. If you go to a new restaurant and have a bad meal the next time you go out you go somewhere tried and tested. For me that is probably a 1 series Bmw or some sort of mini. I don't think my other half would sanction another skoda after the stress I've had this week. I really like the yeti only downside is the closeness of the hand brake to the arm rest which is annoying in stop start traffic. I'm getting my Passat serviced next week so will keep it a bit. Again VW were horrified when I showed them the car. 

[Falmouthboy]

Am I missing something here, but isn't this a lot of fuss over a couple of small cracks on a bit of plastic chrome that if they were that obvious you would have noticed when buying the car?

 

Cosmetic things like that are seldom fixed on a used car unless spotted pre-purchase as they have no impact on how the car drives. 

[RickW]

Being a bit  OCD ish it would have an impact on the way my mind drives

[JED]

I don't think we will find the full story until he get his money .

[davidwhite]

5 minutes ago, JED said:

I don't think we will find the full story until he get his money .

 

I totally agree and respect to Micky H, get the hand back including all finances done and dusted, especially in this day and age of social media, who's to say that Lookers aren't following this and other threads, fair play, do nothing to jeopardise any transactions then and only then release all the pent up frustrations

 

Micky H, keep your chip up pal, respects fella for sticking to your principals

 

[Falmouthboy]

Fair enough, if there have been other shortcomings that we will discover in the fullness of time.  Otherwise, it comes down to a cosmetic issue over which the OP and dealer can't agree a resolution so the OP is exercising his 30 day return rights.

[Micky H]

51 minutes ago, Falmouthboy said:

Fair enough, if there have been other shortcomings that we will discover in the fullness of time.  Otherwise, it comes down to a cosmetic issue over which the OP and dealer can't agree a resolution so the OP is exercising his 30 day return rights.

It's not cosmetic it's broken trim in 2 places on the main dash (rev counter) that not only looks awful it rattles. 2 local franchised dealers including skoda have described it as damage unacceptable in a franchised used car. They have also said it may not be worth the guaranteed value on the pcp as it is damage not wear and tear. I feel I am taking the only route possible but remain very unhappy with my he selling dealer. 

[Auric Goldfinger]

I'd be wondering why the trim is broken in the first place, has it been removed for some reason, has the car had replacement parts fitted Do you have any passed history on the Yeti,

 

 

Edited 1 April, 2017 by Auric Goldfinger

[Micky H]

1 hour ago, Auric Goldfinger said:

I'd be wondering why the trim is broken in the first place, has it been removed for some reason, has the car had replacement parts fitted Do you have any passed history on the Yeti,

 

 

Horton skoda think the dash has been out. There is a fault recorded regarding the fuel gauge but it is inconclusive. Hortons warranty manager said if there was proof that part of the dash had been out he would do a warranty claim but unfortunately the proof is not there. I think the dash has suffered trauma at some point. 

[Micky H]

Well I've got my Passat back and it would have been nice to get a sorry or similar out of Lookers Newcastle but none was forth coming it was a very strained atmosphere. I maintain they knew about the damage and tried to pass the car on knowing it was not really acceptable on a franchise approved used car. (Confirmed by another Skoda garage) I would advise everyone on here  to stay well clear of them. As for skoda customer services, skoda finance and Lookers customer service all promised to phone me back within 3 days. How many calls have I had? Yes none. Very poor customer service and unacceptable.  The whole business has left a very sour taste. I'm an honest guy and expect the same. I'll be looking elsewhere in future. 

Thanks for all the support. 

[g6zru]

Whilst I agree with your sentiments in my experience, the type of customer service I've got used too over the years is only available from a dealer whilst he retains the staff that were giving that service. Once other dealers get to hear about them the headhunters go into action and that service goes elsewhere.!

If you have local knowledge then go for that, if not your stuck with dealer's references from existing customers.

 

Unfortunately my local Service Agent has lost the Skoda franchise to a local VAG commercial vehicle centre and the level of customer satisfaction is, well, commercial!

Good Luck.

 

Fred

[countryboy]

I would be interested if anyone close by to that dealership pops in an sees if the car is back on the forecourt.

Ian

[Micky H]

39 minutes ago, countryboy said:

I would be interested if anyone close by to that dealership pops in an sees if the car is back on the forecourt.

Ian

They have told me they will just put it straight back on. I cannot believe it. I'm 100% certain most people on here would not have accepted it. However Lookers thought they were doing me a favour rewinding the deal! £200 down + 3 Saturdays wasted and an incredible amount of stress and they admitted they would sell it again as an approved used car. I'm appalled. 

[Auric Goldfinger]

35 minutes ago, Micky H said:

They have told me they will just put it straight back on. I cannot believe it. I'm 100% certain most people on here would not have accepted it. However Lookers thought they were doing me a favour rewinding the deal! £200 down + 3 Saturdays wasted and an incredible amount of stress and they admitted they would sell it again as an approved used car. I'm appalled. 

 

Perhaps you need to post the reg number so no one on here buys it.

 

Stick it on social media as well.................

 

 

Edited 1 April, 2017 by Auric Goldfinger